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Chat Help Jobs (NOW HIRING)

DesignNRank

Chat Agent

Colorado Springs, CO · Remote

$15.75 - $21.25/hr

The Chat Agent will serve as an important point of contact between customers and the company ... Understand customer concerns and provide clear, helpful, and appropriate solutions. * Handle ...

Purple Rain

Customer Support Quality Manager

OR · On-site

... chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based ...

Bump Health

Customer Experience Specialist

Peoria, IL · On-site

$17.50 - $21.75/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other ...

Bump Boxes

Customer Experience Specialist- Remote

$17.50 - $23/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other ...

Bump Health

Customer Experience Specialist

Peoria, IL · On-site

$17.50 - $21.75/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other ...

Bump Health

Customer Experience Specialist- Remote

$17.50 - $23/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other ...

Pump.co

Customer Success Manager

San Francisco, CA · On-site

Help Pump scale effectively by handling support requests over phone, email and chat * Help us maintain a industry leading satisfaction rate with our customers * Own a critical piece of the feedback ...

Episcopal School

Chat Support Agent

Baton Rouge, LA · On-site

Chat Support Agent Company Overview: The Episcopal School of Baton Rouge is a prestigious ... Join our team and help us continue our tradition of excellence in education and service to our ...

Bump Health

Customer Experience Specialist

Peoria, IL

$17.50 - $21.75/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other ...

Bump Health

Customer Experience Specialist- Remote

Peoria, IL · On-site +1

$16.75 - $22/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other ...

Bump Health

Customer Experience Specialist- Remote

Peoria, IL · Remote

$17.50 - $23/hr

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other ...

Fresh Prints

Customer Support Associate

$18 - $24.50/hr

Support SeatGeek customers through phone, email, and live chat * Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event ...

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Chat Help information

What is the difference between Chat Help vs Customer Support Specialist?

AspectChat HelpCustomer Support Specialist
Required CredentialsBasic communication skills, sometimes certifications in customer serviceCustomer service training, certifications often preferred
Work EnvironmentOnline, remote, chat-based platformsCall centers, in-office or remote, multi-channel support
Employer & Industry UsageRetail, tech, e-commerce companiesBroadly in retail, telecom, tech, and service industries
Common Search & Comparison IntentUnderstanding online chat support rolesDifferences in support roles and responsibilities

Chat Help roles primarily involve providing customer assistance via online chat platforms, focusing on quick, real-time communication. Customer Support Specialists may handle multiple channels, including phone, email, and chat, often with broader responsibilities. While both roles aim to assist customers, Chat Help positions are more specialized in chat-based support, often requiring less extensive certifications.

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What states have the most Chat Help jobs?

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What are popular job titles related to Chat Help jobs?

For Chat Help jobs, the most frequently searched job titles are:

Chat Help jobs near you
Infographic showing various Chat Help job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Chat Agent

Colorado Springs, CO • Remote

DesignNRank
See more jobs at DesignNRankexternal

$15.75 - $21.25/hr

Full-time

Posted 20 days ago

Job description

DesignNRank is seeking a professional, customer-focused Chat Agent to provide timely and effective assistance to customers through live chat and other digital communication channels. The ideal candidate will have excellent written communication skills, strong attention to detail, a helpful attitude, and the ability to manage multiple customer conversations while maintaining a high standard of service.

The Chat Agent will serve as an important point of contact between customers and the company, helping resolve questions, provide accurate information, troubleshoot basic issues, and escalate matters when additional assistance is required.

Key Responsibilities

  • Respond promptly and professionally to customers through live chat and digital communication channels.
  • Provide accurate information regarding products, services, orders, accounts, and general inquiries.
  • Understand customer concerns and provide clear, helpful, and appropriate solutions.
  • Handle multiple chat conversations efficiently while maintaining accuracy and professionalism.
  • Troubleshoot basic customer issues and escalate complex matters to the appropriate department.
  • Document customer interactions, requests, and resolutions accurately in company systems.
  • Follow established customer service procedures, communication standards, and escalation protocols.
  • Maintain a positive, courteous, and professional tone in all customer interactions.
  • Protect customer information and maintain confidentiality at all times.
  • Work collaboratively with other departments to resolve customer concerns.
  • Identify recurring customer issues and communicate relevant trends or feedback to supervisors.
  • Meet established performance standards, including response time, resolution quality, customer satisfaction, and productivity.
  • Remain knowledgeable about company services, policies, procedures, and updates.

Required Qualifications

  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in customer service, chat support, call center, technical support, or a related role is preferred.
  • Excellent written and verbal communication skills.
  • Strong typing, grammar, spelling, and attention-to-detail skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Comfortable working with computers, chat platforms, CRM systems, and other digital tools.
  • Ability to work independently while also collaborating effectively with a team.
  • Professional, dependable, patient, and customer-oriented attitude.

Preferred Skills

  • Experience providing customer support through live chat.
  • Familiarity with CRM and help-desk platforms.
  • Strong knowledge of Microsoft Office or comparable productivity tools.
  • Ability to learn new software and company systems quickly.
  • Experience handling sensitive customer information professionally.

What Success Looks Like

A successful Chat Agent consistently provides fast, accurate, courteous, and solution-oriented customer support. The ideal candidate is dependable, communicates clearly, remains calm under pressure, and takes ownership of customer concerns from initial contact through resolution or appropriate escalation.