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Chat Help Jobs (NOW HIRING)

Provide timely responses to client inquiries via email, phone, and chat * Help maintain consistency in messaging and overall client experience standards * Collaborate with internal teams to support ...

Provide timely responses to client inquiries via email, phone, and chat * Help maintain consistency in messaging and overall client experience standards * Collaborate with internal teams to support ...

Provide timely responses to client inquiries via email, phone, and chat * Help maintain consistency in messaging and overall client experience standards * Collaborate with internal teams to support ...

Provide timely responses to client inquiries via email, phone, and chat * Help maintain consistency in messaging and overall client experience standards * Collaborate with internal teams to support ...

Provide timely responses to client inquiries via email, phone, and chat * Help maintain consistency in messaging and overall client experience standards * Collaborate with internal teams to support ...

Provide timely responses to client inquiries via email, phone, and chat * Help maintain consistency in messaging and overall client experience standards * Collaborate with internal teams to support ...

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Chat Help information

What is the difference between Chat Help vs Customer Support Specialist?

AspectChat HelpCustomer Support Specialist
Required CredentialsBasic communication skills, sometimes certifications in customer serviceCustomer service training, certifications often preferred
Work EnvironmentOnline, remote, chat-based platformsCall centers, in-office or remote, multi-channel support
Employer & Industry UsageRetail, tech, e-commerce companiesBroadly in retail, telecom, tech, and service industries
Common Search & Comparison IntentUnderstanding online chat support rolesDifferences in support roles and responsibilities

Chat Help roles primarily involve providing customer assistance via online chat platforms, focusing on quick, real-time communication. Customer Support Specialists may handle multiple channels, including phone, email, and chat, often with broader responsibilities. While both roles aim to assist customers, Chat Help positions are more specialized in chat-based support, often requiring less extensive certifications.

More about Chat Help jobs

What cities are hiring for Chat Help jobs?

Cities with the most Chat Help job openings:

What states have the most Chat Help jobs?

States with the most job openings for Chat Help jobs include:

What are popular job titles related to Chat Help jobs?

For Chat Help jobs, the most frequently searched job titles are:

Infographic showing various Chat Help job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Live Chat Support

Chesapeake, VA โ€ข Remote

$57K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New


Job description

This is a remote position.

AUTO HAUS of Yorktown and Williamsburg is a trusted name in automotive sales and service, committed to delivering an outstanding experience to every customer. We're growing our digital customer engagement team and looking for a friendly, responsive communicator to join us in a Live Chat Support role.

Position Summary

The Live Chat Support representative engages with website visitors and customers in real time via live chat, helping answer questions, resolve issues, and guide them toward the right next step whether that's booking a service appointment, scheduling a test drive, or connecting with a sales or service advisor. This role requires quick thinking, clear writing, and a genuine desire to help customers.

Location: United States (Remote)
Key Responsibilities
  • Respond to live chat inquiries promptly and professionally across the dealership's website and digital platforms
  • Provide accurate information about vehicle inventory, pricing, financing, and service offerings
  • Qualify leads and schedule appointments for sales and service teams
  • Troubleshoot basic customer concerns and escalate complex issues to the appropriate department
  • Maintain detailed and accurate records of chat interactions in the CRM system
  • Follow up with customers as needed to ensure their questions are fully resolved
  • Meet response-time, quality, and customer satisfaction targets
  • Stay up to date on current inventory, promotions, and dealership policies
  • Work closely with sales and service teams to ensure smooth customer handoffs
Qualifications
  • High school diploma or equivalent required
  • Previous experience in live chat, customer service, or call center support preferred
  • Excellent written communication skills with strong grammar and attention to detail
  • Ability to handle multiple chat conversations at once without sacrificing quality
  • Comfortable using CRM software, chat platforms, and standard computer applications
  • Automotive industry knowledge is a plus but not required
  • Positive, patient, and customer-focused attitude
  • Reliable internet connection and quiet workspace if working remotely
  • Flexibility to work some evenings or weekends as needed
What We Offer
  • Competitive hourly pay
  • Health, dental, and vision insurance options
  • Paid time off
  • 401(k) with company match (if applicable)
  • Employee vehicle purchase and service discounts
  • Opportunities for growth within a well-established dealership group

Equal Employment Opportunity Statement

AUTO HAUS of Yorktown and Williamsburg is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.