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Chat Role Jobs (NOW HIRING)

live chat representative

$16.50 - $22.25/hr

Live Chat Representative StrataBuilt is a dynamic and innovative company dedicated to providing ... This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking ...

Chat Service Representative

Meridian, ID · On-site

$14.50 - $18.75/hr

The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites ... Issue Resolution -Maintain consistent availability, manage workloads for optimal accessibility ...

Chat Service Representative

Meridian, ID · On-site

$15.50 - $21/hr

This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not ... The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites • ...

Chat Service Representative

Meridian, ID · On-site

$15 - $20.50/hr

This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not ... The Chat role works cross collaboratively with all Paylocity clients. Primary Responsibilites • ...

Chat Sports has rapidly grown into one of the leading sports media brands on YouTube. What started ... This is a high-impact leadership role where you will lead company-wide social strategy while ...

Chat Lead

Miami, FL · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Chat Lead

Houston, TX · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Chat Agent

Colorado Springs, CO · Remote

$15.75 - $21.25/hr

Previous experience in customer service, chat support, call center, technical support, or a related role is preferred. * Excellent written and verbal communication skills. * Strong typing, grammar ...

Chat Lead

Houston, TX · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Chat Lead

Dallas, TX · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Chat Lead

Miami, FL · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... You will be the first point of contact for our customers, and your role will be crucial in ensuring ...

Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... You will be the first point of contact for our customers, and your role will be crucial in ensuring ...

As a vital point of contact between our company and our valued customers, you will play a crucial role in delivering exceptional online support through live chat communications. This position demands ...

New

Chat Support Agent Company Overview: The Episcopal School of Baton Rouge is a prestigious ... role - Excellent communication skills, both written and verbal - Strong technical skills and ...

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Infographic showing various Chat Role job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

live chat representative

Remote

StrataBuilt LLC
11 - 50 employees

$16.50 - $22.25/hr

Other

Re-posted 18 days ago


Job description

Live Chat Representative

StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to delivering outstanding customer experiences, and we are looking for a proactive and personable Live Chat Representative to be a key player in our support team.

Position Overview

The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through live chat
  • Resolve customer issues or escalate them appropriately to the relevant department
  • Maintain in-depth knowledge of StrataBuilt's services, products, and policies
  • Document customer interactions and feedback accurately
  • Meet performance metrics including response time, customer satisfaction, and resolution rate
  • Collaborate with team members to improve customer service processes
  • Identify common issues and suggest improvements to FAQs or help articles
  • Represent StrataBuilt’s brand voice in all communications—friendly, helpful, and solution-oriented
Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree preferred
  • Previous experience in a customer support or live chat role is a plus
  • Excellent written communication skills with proper grammar and spelling
  • Strong typing skills (minimum 45 WPM with high accuracy)
  • Tech-savvy and comfortable navigating multiple systems and tools
  • Ability to multitask, prioritize, and manage time effectively
  • Patient, empathetic, and committed to providing excellent customer service
  • Availability to work flexible hours, including evenings or weekends if required
What We Offer
  • Competitive pay and performance bonuses
  • Work-from-home flexibility (if applicable)
  • Paid training and professional development
  • Supportive team culture with opportunities for growth
  • Employee wellness and engagement programs