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Chat Help Jobs in Dallas, TX (NOW HIRING)

Harris

Support Analyst

Allen, TX

$60K - $70K/yr

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

Colorado CustomWare

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

Help customers troubleshoot issues and effectively navigate our products and services, utilizing ... chat and ticketing systems. * Leverage Payroll Expertise: Process reports from various payroll ...

Merge IT

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$19.75 - $27/hr

Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level ... chat, and applicable ticketing system. • Perform remote installations, upgrades, repairs using ...

Merge IT LLC

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$20 - $22/hr

Our enterprise-level client is seeking to add six Help Desk Analysts to the team in Plano, TX. ... Perform remote installations, upgrades, repairs using phone, chat, and remote access methods.

Merge IT LLC

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$20 - $22/hr

Our enterprise-level client is seeking to add six Help Desk Analysts to the team in Plano, TX. ... Perform remote installations, upgrades, repairs using phone, chat, and remote access methods.

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Provide end-user troubleshooting and technical support via phone, chat, and in person. * Open ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

Republic Finance

IT Help Desk Analyst

Plano, TX

Provide end-user troubleshooting and technical support via phone, chat, and in person. * Open ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...

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Showing results 1-20

All JobsChat Help JobsChat Help Jobs in Dallas, TX

Chat Help information

What is the difference between Chat Help vs Customer Support Specialist?

AspectChat HelpCustomer Support Specialist
Required CredentialsBasic communication skills, sometimes certifications in customer serviceCustomer service training, certifications often preferred
Work EnvironmentOnline, remote, chat-based platformsCall centers, in-office or remote, multi-channel support
Employer & Industry UsageRetail, tech, e-commerce companiesBroadly in retail, telecom, tech, and service industries
Common Search & Comparison IntentUnderstanding online chat support rolesDifferences in support roles and responsibilities

Chat Help roles primarily involve providing customer assistance via online chat platforms, focusing on quick, real-time communication. Customer Support Specialists may handle multiple channels, including phone, email, and chat, often with broader responsibilities. While both roles aim to assist customers, Chat Help positions are more specialized in chat-based support, often requiring less extensive certifications.

What cities near Dallas, TX are hiring for Chat Help jobs?

Cities near Dallas, TX with the most Chat Help job openings:

Chat Help jobs near you
Infographic showing various Chat Help job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Support Analyst

Allen, TX

Harris
Accounting Services • 1 - 5K employees
Learn more about Harrisexternal

$60K - $70K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 2 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

82nd of 247 rated software companies

Job description

Support Analyst
Harris Govern - Allen, Texas

Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote 'customers for life' and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues.

We are currently seeking a Support Analyst to join our team!

Details

At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits.Support Analysts in this role will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the state ofTexas.

We are seeking a highly capable Support Analyst who combines strong interpersonal skills with deep technical knowledge and modern AI proficiency.

Key Responsibilities & Requirements

  • Deliver exceptional written and verbal communication while establishing, building, and maintaining effective relationships with customers, prospects, and third-party partners.
  • Demonstrate approachability, patience, strong listening skills, and the ability to thrive in a collaborative, team-oriented environment.
  • Self-manage effectively, prioritize work, and consistently meet goals and deadlines with excellent organizational skills.

Technical Expertise

  • Possess in-depth knowledge of the company's expanding library of software applications, extending well beyond basic functionality into advanced features and configurations.
  • Demonstrate solid proficiency with SQL Server databases and the Microsoft 365 suite (Teams, Word, Excel, Outlook).
  • Analyze complex issues, establish clear priorities, anticipate potential consequences, make sound decisions, and execute with meticulous attention to detail.
  • Proactively learn existing applications, new technologies, and evolving methodologies; adapt quickly to change and achieve proficiency rapidly.
  • Experience providing technical support for software applications is strongly preferred.
  • Proficient in using modern AI platforms and tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar enterprise AI solutions).
  • Skilled in effective AI prompting techniques, including prompt engineering, iterative refinement, and leveraging AI to accelerate research, troubleshooting, documentation, customer communication, and knowledge-base development.
  • Ability to integrate AI tools responsibly into daily workflows to improve efficiency, accuracy, and the overall quality of customer support.

This role requires a candidate who pairs traditional technical support excellence with the ability to harness AI as a force multiplier in solving problems and delivering outstanding service.

What we offer?

  • Compensation will be commensurate with experience, technical abilities, industry knowledge, and job responsibilities.
  • Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

#WeAreHarris

Salary range: $60,000 - $70,000 USD per year.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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