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Chat Help Jobs in Dallas, TX (NOW HIRING)

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ... Provide first-level technical support to employees via phone, email, chat, and ticketing systems.

Be Seen First

Help create a smoother experience by contributing to knowledge articles, support documentation, and ... Experience managing multiple concurrent chat conversations What We're Looking For The ideal ...

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk ... You'll assist staff both in-person and remotely via ticketing system, chat, email, phone and remote ...

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing ... You'll assist staff both in-person and remotely via ticketing system, chat, email, phone and remote ...

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing ... You'll assist staff both in-person and remotely via ticketing system, chat, email, phone and remote ...

... chat, and in person. • Open, document, and manage tickets for incidents and service requests ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

You'll support the team by: · Responding to support tickets · Assisting users via email, chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Entry Level Helpdesk Support

Irving, TX · On-site

$16.25 - $18/hr

You'll support the team by: · Responding to support tickets · Assisting users via email, chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Entry Level Helpdesk Support

Irving, TX · On-site

$16.25 - $18/hr

You'll support the team by: · Responding to support tickets · Assisting users via email, chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

You'll support the team by: · Responding to support tickets · Assisting users via email, chat ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Showing results 21-40

Chat Help information

What is the difference between Chat Help vs Customer Support Specialist?

AspectChat HelpCustomer Support Specialist
Required CredentialsBasic communication skills, sometimes certifications in customer serviceCustomer service training, certifications often preferred
Work EnvironmentOnline, remote, chat-based platformsCall centers, in-office or remote, multi-channel support
Employer & Industry UsageRetail, tech, e-commerce companiesBroadly in retail, telecom, tech, and service industries
Common Search & Comparison IntentUnderstanding online chat support rolesDifferences in support roles and responsibilities

Chat Help roles primarily involve providing customer assistance via online chat platforms, focusing on quick, real-time communication. Customer Support Specialists may handle multiple channels, including phone, email, and chat, often with broader responsibilities. While both roles aim to assist customers, Chat Help positions are more specialized in chat-based support, often requiring less extensive certifications.

What cities near Dallas, TX are hiring for Chat Help jobs?

Cities near Dallas, TX with the most Chat Help job openings:

Infographic showing various Chat Help job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Technician, Help Desk (226 Days)

Dallas, TX • On-site

Dallas Independent School District
Education • 10K+ employees

$41K/yr

Full-time

Re-posted 8 days ago


Dallas Independent School District rating

7.4

Company rating: 7.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz


Job description

Description
  • Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate
  • Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions
  • Document each customer interaction through the incident management application
  • Respond to telephone calls, emails ,chat and personnel requests for technical support
  • Assign incidents to appropriate IT departments and technicians
  • Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users
  • Support computers, mobile devices, digital A/V equipment and peripherals
  • Support instructional software applications
  • Attend training and meetings as required
  • Follow attendance policy as assigned by supervisor
  • Perform other functions that may be assigned by Infrastructure Department and/or supervisor
  • Follow all rules, regulations, and policies of Dallas ISD

Qualifications
  • Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
  • A+ Certification preferred
  • Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
  • Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
  • Knowledge in troubleshooting and resolving operating system and software issues
  • Knowledge in troubleshooting and resolving technology hardware failures
  • Strong verbal and written communication skills
  • Knowledge of audio-visual devices preferred
  • Knowledge of TCP/IP and basic networking protocols
  • ITIL V3 Certification preferred
  • Must maintain confidentiality
  • Excellent customer service skills

What Dallas Independent School District employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


DALLAS INDEPENDENT SCHOOL DISTRICT logo

About DALLAS INDEPENDENT SCHOOL DISTRICT

Sourced by ZipRecruiter

Dallas Independent School District (Dallas ISD) is a leading player in the education industry situated in Dallas, Texas, USA. It is the second-largest public school district in the state and the 14th-largest district in the U.S., which manages public education in 230 schools, serving a population of around 155,000 students. The institution was established in 1884 and has experienced consistent growth in its history, both in terms of student population and educational impact.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1884