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Chat Based Jobs in Ohio (NOW HIRING)

Project Manager

Independence, OH ยท On-site

$58 - $60/hr

Develop tools, including AI- or chat-based tools, to enable and support on-demand responses to technical questions and quotation requests. * Participate in sales calls and customer meetings to ...

Summer Intern (summer 2027)

Dublin, OH ยท On-site

$14.50 - $17.50/hr

Infoverity will never conduct an entire interview solely through web-based chat, and we will never ask for or accept money at any point in our hiring or onboarding process. If you receive a ...

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

IT Support

Columbus, OH ยท On-site

$24 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Windows-based systems. Responsible for high-quality end-user technical support related to ...

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Chat Based information

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Ohio?

For Chat Based jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Chat Based jobs?

Cities in Ohio with the most Chat Based job openings:

Infographic showing various Chat Based job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, and 8% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Project Manager

Independence, OH โ€ข On-site

Actalent
Business Management Consultingย โ€ขย 5 - 10K employees

$58 - $60/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Job Title: Project Manager – Electrical Test Equipment & New Product Development

Job Description

This role leads the development and design of electrical test equipment and highly customizable load banks to meet complex customer requirements. The Project Manager partners closely with Sales, Engineering, and Field Service to provide application expertise, support technical quotations, and drive both standard and custom product designs through established engineering processes. The position also manages engineering project activities, supports new product development initiatives, and helps implement business process tools that improve the accuracy and responsiveness of technical sales proposals.

Responsibilities

  • Develop and design electrical test equipment and highly customizable load banks that meet customer specifications, performance requirements, and cost targets.
  • Support the Sales team by providing application and product expertise during the development of technical proposals and engineered orders.
  • Assist the Sales team with preparing technical proposals and pricing for engineered orders, ensuring accuracy and alignment with customer needs and company standards.
  • Review and interpret customer-supplied specifications, drawings, and one-line diagrams for quotation and cost estimate purposes.
  • Deliver both standard and custom product designs using established engineering processes and design standards.
  • Provide engineering project management for assigned projects, including planning, coordination, scheduling, and progress tracking from concept through completion.
  • Design and develop products that achieve the best balance of cost and performance while meeting safety, quality, and regulatory requirements.
  • Develop and publish metrics that measure the health and effectiveness of the sales support process and Engineering Team deliverables.
  • Work with cross-functional teams to conduct feasibility studies for new products and features, generate technical specifications, and schedule standard product line development programs through engineering.
  • Support the Field Service team by assisting in troubleshooting product and application issues and providing engineering insight as needed.
  • Respond to sales and engineering inquiries related to the regulatory environment, ensuring that proposed solutions and products comply with applicable standards.
  • Develop tools, including AI- or chat-based tools, to enable and support on-demand responses to technical questions and quotation requests.
  • Participate in sales calls and customer meetings to provide technical support, gather requirements, and strengthen customer relationships.
  • Lead projects and initiatives related to new product development and the launch of business process tools that improve sales and engineering efficiency.

Essential Skills

  • Bachelor’s degree in Engineering preferred.
  • 3+ years of project management experience.
  • Proven experience leading projects from initiation through completion.
  • Experience in customer-facing roles, such as supporting sales, participating in customer calls, or managing customer-driven projects.
  • Experience with new product development, including feasibility, design, and introduction to market.
  • Experience launching business process tools that support sales, engineering, or project management workflows.
  • Strong project management skills, including planning, scheduling, and coordination across cross-functional teams.
  • Ability to interpret customer specifications, technical drawings, and one-line diagrams for design and quotation purposes.
  • Strong communication skills to collaborate effectively with Sales, Engineering, Field Service, and customers.
  • Ability to balance cost, performance, and regulatory considerations in product design.

Additional Skills & Qualifications

  • PMP certification preferred.
  • Electrical or experience in electrical products preferred.
  • Experience developing tools to support technical questions and quotations, including AI or chat-based tools.
  • Experience working with standard product lines and highly customizable solutions.

Work Environment

The role is based in an office environment that is directly attached to a manufacturing floor, providing close proximity to the products and production processes. The engineering team consists of more than 20 engineers, offering a collaborative environment with diverse technical expertise. The environment supports a growing team and company, with a new product line experiencing high demand and increased sales, creating opportunities for meaningful impact and professional growth.

Job Type & Location

This is a Contract to Hire position based out of Independence, OH.

Pay and Benefits

The pay range for this position is $58.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Independence,OH.

Application Deadline

This position is anticipated to close on Sep 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector:It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.


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About Actalent

Sourced by ZipRecruiter

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We're supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Hanover, MD, US

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