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Chat Based Jobs in Ohio (NOW HIRING)

Medical University of South Carolina

$14.75 - $18.50/hr

Summary Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical ... employment based upon applicable qualifications, merit and business need. Medical University of ...

HCL Global Systems Inc

AI/ML Engineer

Mason, OH · On-site

Required : • Experience: 10+ Years • LLM and Generative AI • Document extraction/chat • ... based ontology from scratch and working with structured and unstructured data • Experience ...

World Elite Inc

Front Desk Associate (Evening)

Powell, OH · On-site

$11 - $18/hr

Tuesday/Thursday evenings * Entry-level, $11-$18/hr (based on experience) * Position available in all locations; Powell, OH If this sounds like the kind of vibe you'd thrive in, let's chat! Learn ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

... based on experience) * Position available in all locations; Brecksville, OH, Powell, OH & Tallmadge, OH If this sounds like the kind of vibe you'd thrive in, let's chat! We can't wait to meet you!

HCL Global Systems Inc

AI/ML Engineer

Mason, OH · On-site

Required : • Experience in LLM and Generative AI • Experience in Document extraction/chat • ... based ontology from scratch and working with structured and unstructured data • Experience ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... All applicants for employment and all Goosehead employees are given equal consideration based ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... All applicants for employment and all Goosehead employees are given equal consideration based ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ... All applicants for employment and all Goosehead employees are given equal consideration based ...

7 17 Credit Union

VIDEO SERVICE REPRESENTATIVE

Streetsboro, OH · On-site

$15 - $20.25/hr

Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Perform needs-based conversations to identify opportunities that support members' financial goals.

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

Dayton Freight Lines

$60 - $80/hr

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

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Showing results 41-60

All JobsChat Based JobsChat Based Jobs in Ohio

Chat Based information

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Ohio?

For Chat Based jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in Ohio look for?

The top searched job categories for Chat Based jobs in Ohio are:

What cities in Ohio are hiring for Chat Based jobs?

Cities in Ohio with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, and 8% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Customer Experience Specialist, Home Lending

Columbus, OH

Upstart
See more jobs at Upstartexternal

$17.25 - $21.50/hr

Full-time

Posted 29 days ago

Key responsibilities

  • Answer inbound calls, respond to email inquiries, and manage chat support to assist prospective borrowers and applicants.

  • Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to policies.

  • Maintain accurate notes of all borrower interactions in relevant tools and collaborate with teams to ensure consistency across borrower touchpoints.

Upstart rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Team: 

The Home Lending Operations team at Upstart is building a borrower experience that is clear, accessible, and human-from the very first interaction through to loan funding. While most of the loan lifecycle is handled by pod-based specialists, the Customer Experience (CX) team plays a pivotal role in guiding potential borrowers and early-stage applicants through the process. This team is instrumental in reducing reliance on traditional call centers by providing proactive, personalized support via phone, email, and chat.

As a Customer Experience Specialist, you'll be the first point of contact for individuals exploring or applying for a home lending product. You'll answer questions, resolve concerns, and ensure early-stage interactions reflect Upstart's mission of delivering an effortless credit experience. You'll also handle escalations from across the operation, requiring empathy, professionalism, and sound judgment.

How you'll make an impact

  • Answer inbound calls from prospective borrowers and applicants whose files have not yet been assigned to a processing pod, guiding them through next steps and answering product questions.
  • Respond to inbound email inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information.
  • Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to compliance and policy guidelines.
  • Support funnel conversion by proactively identifying and addressing common applicant questions or pain points.
  • Maintain accurate notes of all borrower interactions in tools such as Salesforce and Vesta to ensure visibility and alignment across teams.
  • Identify opportunities to improve CX processes, documentation, or messaging based on recurring feedback or support trends.
  • Collaborate with Pods, Training, and Quality teams to ensure consistency across all borrower touchpoints.

Minimum Qualifications 

  • 1-2 years of experience in customer service, call center, or borrower support.
  • Reside within 60 miles of Columbus, OH, and able to work from the office at least two days per week.
  • Outstanding communication and interpersonal skills, including the ability to explain complex information clearly and professionally.
  • Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism.
  • Comfortable navigating multiple systems and tools simultaneously (e.g., Salesforce, Vesta, telephony and chat platforms).
  • Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs evolve

Preferred Qualifications

  • Ideally relevant call center / customer service experience has occurred within a financial services or fintech environment.
  • Experience in mortgage, home equity, or consumer lending operations.
  • Familiarity with front-line customer support tools and knowledge management platforms.
  • Experience in early-stage applicant engagement or lead nurturing.
  • Comfort working in high-growth, change-oriented environments where feedback loops are fast and frequent

Position location  This role is available in the following locations: Columbus, Ohio

Time zone requirements The team operates on the East/West coast time zones. 

In-Office requirements.  You will be required to work from the Columbus, Ohio office 2 days per week (must be within a 60 mile radius). Depending on business needs, agents may be asked to work from the office more often.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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