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Chat Agent Jobs in Decatur, AL (NOW HIRING)

The Mires Agency

Life Insurance Sales Agent

Huntsville, AL · On-site +1

$50K - $175K/yr

As a Sales Agent, you will be responsible for selling life insurance policies to clients and providing exceptional customer service. Working closely with our team of professionals who are here to ...

Promoted2

Remote Insurance Agent

Huntsville, AL · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year income with full training and qualified leads provided - join a fast-growing national financial services ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Showing results 1-20

All JobsChat Agent JobsChat Agent Jobs in Decatur, AL

Chat Agent information

See Decatur, AL salary details

$4

$16

$23

How much do chat agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat agent in Decatur, AL is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.03 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What job categories do people searching Chat Agent jobs in Decatur, AL look for? The top searched job categories for Chat Agent jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Chat Agent jobs? Cities near Decatur, AL with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Decatur, AL as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $33,433 per year, or $16.1 per hour.

Helpdesk Agent

Automation Personnel Services

Huntsville, AL • On-site

$21 - $23/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

                                                   
 
Helpdesk Support Agent
Automation Personnel Services is looking for a Helpdesk Support Agent for LG Electronics in Huntsville, AL. In this role, you will primarily be responsible for assisting the field service network in their day-to-day operations by providing administrative and customer support to up to 400 LG factory technicians and 2000 Authorized Service Centers. The role includes system password support for LG internal software as well as basic troubleshooting daily. It may also include user profile creation and maintenance. Patience and empathy with a drive to support are needed for success in this role.
 
Pay rate:
$21 to $23 per hour
 
Schedule and Hours:
Monday through Friday from 8 am to 5 pm. 
 
Helpdesk Support Agent Duties and Responsibilities:
 • Resolving support tickets submitted by the service network to the Field Support Operations Helpdesk for password reset support as well as other system issues.
 • Partnering with IT team for fast support on other systems requiring higher level support. • Live support of LG Factory Technicians via Whats  App chat for urgent support on internal software (CS Portal)
 • Creating/updating User Profiles in LG internal software GSFS+ to ensure proper access.
Helpdesk Support Agent Qualifications and Requirements:
 • Relevant administrative and software troubleshooting experience required.
 • Experienced with multiple internet browsers (Chrome, Edge, Firefox, etc.)
 • Demonstrated experience using Microsoft Office (e.g.: Excel, PowerPoint, etc.)
 • Extremely detail-oriented.
 • Strong Written and verbal communication skills.
 • Strong problem solving skills.
 • Ability to co-work within a team environment.
 
 
Job Type:
  Full-time, long term temporary

Benefits
 • Weekly Pay
 • Medical, dental, vision, short-term disability, and life insurance
 • 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
 • 6 paid Holidays after 1 year of continuous service and 1500 hours
 
401(k) Retirement Plan
 Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401K matching to all eligible contingent and temporary associates.

Interested in this job?
 Click Apply Now, email your resume to john.powell@apstemps.com, or call us at 256.583.6823 to learn more. You can also apply in person at our office located at 
 
Automation Personnel Services On-site Office:
 201 James Record Road
Huntsville, AL 35824
 
Bonus Opportunity!
 We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
 
About Automation Personnel Services
 Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:
 • 10-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2025).
 • Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2025).
 • Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
 • Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
 • Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).
 
Get that New Job Feeling! Apply Today!

Equal Opportunity Employer
APSHuntsville
Automation Personnel Services logo

About Automation Personnel Services

Sourced by ZipRecruiter

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1990

Social media

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