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Chat Agent Jobs in Decatur, AL (NOW HIRING)

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How much do chat agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat agent in Decatur, AL is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.03 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What job categories do people searching Chat Agent jobs in Decatur, AL look for? The top searched job categories for Chat Agent jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Chat Agent jobs? Cities near Decatur, AL with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Decatur, AL as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $33,433 per year, or $16.1 per hour.

Machine Learning Engineer New Grad 2024-2025 -Remote

Quora

Huntsville, AL • On-site

$139K - $168K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 16 days ago

Job description

About Quora:

Quora’s mission is to grow and share the world’s knowledge. To do so, we have two knowledge sharing products:

  • Quora: a global knowledge sharing platform with over 400M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.
  • Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including o3, o4-mini, Claude 3.7 Sonnet, GPT Image 1 and more. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.

Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.

This role will be working on our Poe product.

About the Team and Role:

Our small engineering team works on challenging problems every day. We have a culture that's rooted in constantly learning and improving, and our engineers are encouraged to think big and experiment with new ideas. Using continuous deployment, we quickly see our changes in the product and make fast iterations. Our engineers focus on creating polished products and writing high quality code by designing APIs and abstractions that are extensible and maintainable. Everyone on the engineering team has a huge impact on our product and our company.

At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code editing, RAG, etc. Our team of Machine Learning Engineers have high impact by advancing the current Machine Learning systems, building performant and reliable LLM applications and collaborating with our product team to uncover new opportunities to the Poe product. You will also play a key role in developing tools and abstractions that our other developers would build on top of.

Responsibilities:
  • Improve our existing Machine Learning systems using your expertise
  • Identify new opportunities to apply Machine Learning to different parts of the Poe product
  • Work with other engineers to implement algorithms and systems in an efficient way
  • Take end-to-end ownership of Machine Learning systems -- from prototyping, data pipelines and training, to realtime LLM application at scale
Minimum Requirements:
  • Ability to be available for meetings and impromptu communication during Quora's “coordination hours" (Mon-Fri: 9am-3pm Pacific Time)
  • A 2024 or 2025 graduate with or pursuing a B.S., M.S., or Ph.D. in Computer Science, Engineering or a related technical field
  • Strong understanding of mathematical foundations of Machine Learning algorithms
  • Experience of transformer models and LLM applications
  • Strong knowledge of Python or C++, or the ability to learn them quickly
  • A passion for learning and always improving yourself and the team around you
Preferred Requirements:
  • Previous software engineering experience via an internship, work experience, or coding competition
  • Previous industry experience working on natural language processing, language modeling, etc.
  • Passion for Quora's mission and goals

At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture.

Additional Information:

We are accepting applications on an ongoing basis.

Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary. For more information on benefits, visit this link: https://www.careers.quora.com/benefits

There are many factors that will determine the starting pay, including but not limited to experience, location, education, and business needs.

  • US candidates only: For US based applicants, the salary range is $107,660 - $161,700 USD + equity + benefits.
  • Canada candidates only: For Toronto and Vancouver based applicants, the salary range is $139,979 - $168,193 CAD + equity + benefits. For all other locations in Canada, the salary range is $130,647 - $156,980 CAD + equity + benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Applicant Privacy Notice: https://www.careers.quora.com/applicant-privacy-notice

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