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Chat Agent Jobs in Decatur, AL (NOW HIRING)

H&R Block

Block Advisors - Tax Advisor

Arab, AL · On-site

Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... or Enrolled Agent certification * Experience completing business tax returns * Experience ...

Unifi

Customer Service Agent PT Breeze

Huntsville, AL · On-site

$15.50/hr

Requirements and Description Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground ...

XACT

Customer Service Specialist - AL

Huntsville, AL · On-site +1

$15.99 - $16/hr

... chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail ... Laptops are not eligible for the work-at-home agent program. • A 19″ flat panel monitor ...

SportsMed

CALL CENTER AGENT

Huntsville, AL

$14.25 - $18.75/hr

As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient ...

Unifi

Customer Service Agent-United

Huntsville, AL

$14.75 - $19.75/hr

Requirements and Description Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground ...

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$4

$16

$23

How much do chat agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for chat agent in Decatur, AL is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.03 per hour, depending on experience, location, and employer.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

More about Chat Agent jobs
What are popular job titles related to Chat Agent jobs in Decatur, AL? For Chat Agent jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Decatur, AL look for? The top searched job categories for Chat Agent jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Chat Agent jobs? Cities near Decatur, AL with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Decatur, AL as of May 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $33,433 per year, or $16.1 per hour.

Customer Service Representative - State Farm Agent Team Member

Ken Davis - State Farm Agent

Huntsville, AL

$30K - $60K/yr

Other

Posted 22 days ago

Job description

Responsive Recruiter

As a Customer Service Representative with Ken Davis, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.

Qualifications:

  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $30,000.00 - $60,000.00 per year

Do You Want a Career and Not Just a Job?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ken Davis - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
If You Want a Career, Not a Job, Then We Encourage You to Apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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