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Chat Advocate Jobs (NOW HIRING)

Alpaca Audiology

Regional Advocate

Parsippany, NJ · On-site

Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate ...

Ohio Hearing & Audiology

Patient Care Advocate

Delaware, OH

$16.75 - $21.75/hr

Ohio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound ...

Ohio Hearing & Audiology

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

Ohio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound ...

Alpaca Audiology

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

Ohio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound ...

ADEX

Customer Success Advocate

Atlanta, GA

... chat in a timely and professional manner. o Troubleshoot and resolve Google issues by pulling ... Successful Advocates can advance to roles such as Customer Success Advocate, Senior Customer ...

Women Helping Women

General Advocate

Cincinnati, OH

$18 - $19/hr

Our success is rooted in a comprehensive approach that includes a 24/7 hotline, live chat, legal advocacy, hospital support, and support groups. We also provide crucial financial assistance through ...

Amaze Health

Patient Advocate

Denver, CO · On-site

$18.25 - $23.75/hr

Amaze is seeking a compassionate and skilled Patient Advocate to join our dedicated team at our ... Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient ...

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Chat Advocate information

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How much do chat advocate jobs pay per hour?

As of May 30, 2026, the average hourly pay for chat advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Advocate, and why are they important?

To thrive as a Chat Advocate, you need excellent written communication skills, a customer service mindset, and often a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask help individuals stand out in this role. These skills ensure timely, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

How does a Chat Advocate typically collaborate with other departments to resolve customer inquiries effectively?

As a Chat Advocate, collaboration with departments such as technical support, billing, and sales is a regular part of the role. When complex customer inquiries arise, Chat Advocates often escalate cases or consult with subject matter experts to ensure accurate and timely solutions. This requires clear communication and strong teamwork skills, as well as familiarity with internal workflows and escalation protocols. The ability to build relationships across departments helps Chat Advocates provide seamless customer experiences and gain a broader understanding of the company's operations.

What is a Chat Advocate?

A Chat Advocate is a customer service professional who communicates with customers through online chat platforms to provide support, answer questions, resolve issues, and deliver information about products or services. They play a crucial role in enhancing customer satisfaction by offering real-time assistance and guidance. Chat Advocates must have strong written communication skills, patience, and the ability to multitask efficiently. Their goal is to ensure a positive customer experience and address inquiries quickly and effectively.

What is the difference between Chat Advocate vs Customer Service Representative?

AspectChat AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail, or office environments
Industry UsageCustomer support via live chat in various industriesCustomer support across multiple industries, including retail and telecom
Search/Comparison IntentFocus on online chat support rolesBroader customer service roles including phone support

While both roles involve assisting customers, a Chat Advocate specializes in providing support through live online chat platforms, often remotely. A Customer Service Representative may handle inquiries via phone, email, or in person. The Chat Advocate role emphasizes digital communication skills and familiarity with chat tools, whereas Customer Service Representatives may require broader communication channels. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Chat Advocate jobs
What states have the most Chat Advocate jobs? States with the most job openings for Chat Advocate jobs include:
What job categories do people searching Chat Advocate jobs look for? The top searched job categories for Chat Advocate jobs are:
Chat Advocate jobs near you
Infographic showing various Chat Advocate job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 62% Full Time, 7% Part Time, and 29% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.
Bilingual Hotline Advocate

Bilingual Hotline Advocate

The Bridge Over Troubled Waters

Pasadena, TX • On-site

$40K/yr

Full-time

Posted 8 days ago

Job description

Bilingual Hotline Advocate
  • Full Time/Non-Exempt: 36-hours a week
  • Schedule: Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am.
  • $40,000 annually
Description
The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through 24-hour hotline for survivors of domestic/sexual violence, and homelessness.
The Hotline Advocate will answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments to include crisis intervention, information and referrals and immediate needs. Manager the assist with overseeing the HCDV shelter bed database. Collect and enter monthly data on services provided through 24-hour hotline into database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Complete reports in compliance with grant requirements and agency requirements.
Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all accompaniments. Assist with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating resource manual to ensure referrals contain current information and act as on call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.
Provide casework to shelter residents on a limited basis, as necessary. Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space. Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.
Required Skills & Qualifications
  • Associate’s/Bachelor’s degree preferred, preferably in social sciences field.  In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
  • If applicable, Bilingual Spanish/English required.
  • Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc.
  • Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
  • Ability to establish rapport and work with at-risk populations.
  • Excellent communication skills required (both verbal and written); and ability to work independently.

Other Requirements
  • Must pass criminal background investigation check
  • Must provide and maintain current TX Driver’s License
  • Must provide and maintain clean driving record and annually update driving record
  • Must provide and maintain current auto liability insurance
  • Must be authorized to work in the U.S
  • Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.

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