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Chat Advocate Jobs (NOW HIRING)

Gopher Sport

Customer Advocate

Owatonna, MN · On-site

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

Gopher Sport

Customer Advocate

Owatonna, MN

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

Gopher Sport

Customer Advocate

Owatonna, MN · On-site

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

Gopher Sport

Customer Advocate

Owatonna, MN · On-site

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

Gopher Sport

Customer Advocate

Owatonna, MN · On-site

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

Gopher Sport

Customer Advocate

Owatonna, MN · On-site

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

UNAVAILABLE

Client Advocate II

Joplin, MO · On-site

Summary A Client Advocate serves as a member of a team responsible for managing and monitoring the ... Responds timely to client calls and emails; helps cover the general client service phone and chat ...

G&A Partners

Client Advocate II

Joplin, MO

Summary A Client Advocate serves as a member of a team responsible for managing and monitoring the ... Responds timely to client calls and emails; helps cover the general client service phone and chat ...

Hy-Vee, Inc.

Patient Care Advocate

Des Moines, IA · On-site

$17.25 - $22.50/hr

RedBox Rx Patient Care Advocate FLSA: Non-Exempt Department : RedBox Rx Revision Date : 09/23 ... All patient and provider interactions are completed either via email, chat, or telephone. There are ...

Bentley

Customer Success Advocate

Exton, PA

Customer Success Advocate Date: Jun 6, 2026 Location: Exton, PA, US Company: Bentley Systems ... Microsoft Teams chat, calling and meeting functions. No travel required. Requires sitting or ...

Liveops

Temporary Agent Results Advocate

Temporary Agent Results Advocate This opportunity is a temporary W2 role that will be contracted ... The seasonal ARAs will provide real-time chat support to agents for claim processing, override, and ...

Bartlett Tree Experts

Technology Success Advocate

$65K - $85K/yr

Overview Reporting to the Technology Success Manager, the Technology Success Advocate provides ... Provide exceptional customer service support in person, on the phone or through chat/email

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Chat Advocate information

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$32

How much do chat advocate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a Chat Advocate?

A Chat Advocate is a customer service professional who communicates with customers through online chat platforms to provide support, answer questions, resolve issues, and deliver information about products or services. They play a crucial role in enhancing customer satisfaction by offering real-time assistance and guidance. Chat Advocates must have strong written communication skills, patience, and the ability to multitask efficiently. Their goal is to ensure a positive customer experience and address inquiries quickly and effectively.

What are the key skills and qualifications needed to thrive as a Chat Advocate, and why are they important?

To thrive as a Chat Advocate, you need excellent written communication skills, a customer service mindset, and often a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask help individuals stand out in this role. These skills ensure timely, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is the difference between Chat Advocate vs Customer Service Representative?

AspectChat AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail, or office environments
Industry UsageCustomer support via live chat in various industriesCustomer support across multiple industries, including retail and telecom
Search/Comparison IntentFocus on online chat support rolesBroader customer service roles including phone support

While both roles involve assisting customers, a Chat Advocate specializes in providing support through live online chat platforms, often remotely. A Customer Service Representative may handle inquiries via phone, email, or in person. The Chat Advocate role emphasizes digital communication skills and familiarity with chat tools, whereas Customer Service Representatives may require broader communication channels. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

How does a Chat Advocate typically collaborate with other departments to resolve customer inquiries effectively?

As a Chat Advocate, collaboration with departments such as technical support, billing, and sales is a regular part of the role. When complex customer inquiries arise, Chat Advocates often escalate cases or consult with subject matter experts to ensure accurate and timely solutions. This requires clear communication and strong teamwork skills, as well as familiarity with internal workflows and escalation protocols. The ability to build relationships across departments helps Chat Advocates provide seamless customer experiences and gain a broader understanding of the company's operations.
More about Chat Advocate jobs
What states have the most Chat Advocate jobs? States with the most job openings for Chat Advocate jobs include:
What job categories do people searching Chat Advocate jobs look for? The top searched job categories for Chat Advocate jobs are:
Chat Advocate jobs near you
Infographic showing various Chat Advocate job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 3% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.
Customer Advocate

Customer Advocate

Gopher Sport

Owatonna, MN • On-site

$21.50/hr

Full-time

Medical, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Type
Full-time
Description
Help teachers, coaches, and kids have better days
Every successful PE class, practice, or recess starts behind the scenes with someone making sure the right equipment shows up, on time, and exactly as expected. When that happens, no one notices. When it doesn't, everyone does.
That's where this role comes in.
Gopher Sport is hiring customer service Customer Advocates who take pride in accuracy, consistency, and follow-through and who understand that doing the work right matters just as much as doing it fast.
Who We Are:
Gopher Sport is an industry-leading inventor and seller of high-quality, innovative products used by teachers, coaches and kids for physical education, athletics, fitness and recreation. Started in 1947, we are committed to giving our customers innovative, high-quality products; fast, friendly, easy, right service; and an unconditional satisfaction guarantee.
Our Purpose:
Simple and powerful: "To help teachers and coaches show kids how to have fun and be healthier through physical activity."
Our Values:
Our values guide how we show up for customers and for each other:
  • We create delighted fans
  • We are one dependable and trustworthy team
  • We are passionate about quality and excellence
  • We move fast to innovate, simplify, and improve

This role lives at the intersection of all four.
About the Role (and a little honesty):
The goal of the customer service Customer Advocate role is to deliver fast, friendly, easy, and right service every time.
This role is not for everyone.
If you prefer vague responsibilities, loose standards, or guessing your way through issues, this probably won't feel like a great fit.
If you like clear expectations, measurable outcomes, and being trusted to own your work, you'll likely do very well here.
The quality of your work directly affects whether a teacher can start class on time and whether a customer chooses to come back.
No pressure.
(Okay, a little pressure - but the good kind.)
What You'll Do:
  • Enter customer orders and quotes accurately
  • Respond to customer questions quickly and professionally via phone, email, chat and text
  • Solve issues and follow through until they're fully resolved
  • Represent the voice of the customer
  • Build strong product and process knowledge
  • Be dependable, your teammates count on you

This is a hands-on role. The best Customer Advocates don't just react; they anticipate needs and prevent problems before they happen.
What Success Looks Like:
In your first 6-12 months, success means:
  • Accurate work with minimal rework
  • Clear, timely, professional customer communication
  • Following through on commitments (every time)
  • Growing confidence through strong product and process knowledge
  • Positive feedback from customers and internal partners
  • Continued growth in skills and responsibility
  • Fully engaging in training, asking questions early, and being comfortable saying "I don't know yet" while you learn

We don't expect you to know everything on day one. We do expect curiosity, ownership of learning, and steady progress.
Requirements
What We're Looking For
  • Pride in doing work the right way
  • Strong attention to detail
  • At least 1-year of customer service and data entry experience
  • Comfort using computers and Microsoft Office tools
  • Focus and adaptability in a fast-paced environment

If accuracy feels satisfying to you and finishing things properly matters, you'll likely enjoy this role.
Why Join Gopher Sport
  • $21.50 per hour starting pay
  • Up to a 5% increase after 6 months, with additional growth tied to skill progression
  • Annual merit increases based on performance
  • Clearly outlined career path where you have ownership in defining your future and opportunity to earn an additional increase with each progression
  • Health insurance options, vision insurance
  • 3 weeks of PTO in your first year
  • 3 weeks of remote-flexible work time
  • 8 paid company holidays
  • Profit sharing, 401(k), tuition reimbursement
  • Product discounts and onsite fitness center

How to Apply
Please submit:
  • Your resume
  • A short cover letter explaining why this role interests you and how your experience aligns

Selected candidates may be invited to complete brief assessments and interviews to ensure a strong mutual fit.
Salary Description
$21.50 per hour

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