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Chat Advocate Jobs (NOW HIRING)

Women Helping Women

Butler County Advocate

Hamilton, OH

$18 - $19/hr

Our success is rooted in a comprehensive approach that includes a 24/7 hotline, live chat, legal advocacy, hospital support, and support groups. We also provide crucial financial assistance through ...

Sensi Inc

Customer Advocate

Austin, TX · Hybrid

Customer Advocate at Sensi.AI Join Our Mission at Sensi.AI At Sensi.AI, we are dedicated to ... You will support clients across phone, email, and chat, helping answer questions, resolve issues ...

Women Helping Women

OH

$18 - $19/hr

Our success is rooted in a comprehensive approach that includes a 24/7 hotline, live chat, legal advocacy, hospital support, and support groups. We also provide crucial financial assistance through ...

Amaze Health

Patient Advocate

Denver, CO

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient ...

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient ...

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient ...

Gopher Sport

Customer Advocate

Owatonna, MN

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

BetterHelp

OR · On-site

$25 - $32/hr

As the Provider Experience Advocate at BetterHelp, you'll join a diverse team of licensed ... Requirements * 1-2 years experience in a contact center delivering email, chat, and phone support ...

BetterHelp

Provider Experience Advocate

$25 - $32/hr

As the Provider Experience Advocate at BetterHelp, you'll join a diverse team of licensed ... Requirements * 1-2 years experience in a contact center delivering email, chat, and phone support ...

Gopher Sport

Customer Advocate

Owatonna, MN · On-site

$21.50/hr

Respond to customer questions quickly and professionally via phone, email, chat and text * Solve ... The best Customer Advocates don't just react; they anticipate needs and prevent problems before ...

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How much do chat advocate jobs pay per hour?

As of May 31, 2026, the average hourly pay for chat advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Advocate, and why are they important?

To thrive as a Chat Advocate, you need excellent written communication skills, a customer service mindset, and often a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask help individuals stand out in this role. These skills ensure timely, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

How does a Chat Advocate typically collaborate with other departments to resolve customer inquiries effectively?

As a Chat Advocate, collaboration with departments such as technical support, billing, and sales is a regular part of the role. When complex customer inquiries arise, Chat Advocates often escalate cases or consult with subject matter experts to ensure accurate and timely solutions. This requires clear communication and strong teamwork skills, as well as familiarity with internal workflows and escalation protocols. The ability to build relationships across departments helps Chat Advocates provide seamless customer experiences and gain a broader understanding of the company's operations.

What is a Chat Advocate?

A Chat Advocate is a customer service professional who communicates with customers through online chat platforms to provide support, answer questions, resolve issues, and deliver information about products or services. They play a crucial role in enhancing customer satisfaction by offering real-time assistance and guidance. Chat Advocates must have strong written communication skills, patience, and the ability to multitask efficiently. Their goal is to ensure a positive customer experience and address inquiries quickly and effectively.

What is the difference between Chat Advocate vs Customer Service Representative?

AspectChat AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail, or office environments
Industry UsageCustomer support via live chat in various industriesCustomer support across multiple industries, including retail and telecom
Search/Comparison IntentFocus on online chat support rolesBroader customer service roles including phone support

While both roles involve assisting customers, a Chat Advocate specializes in providing support through live online chat platforms, often remotely. A Customer Service Representative may handle inquiries via phone, email, or in person. The Chat Advocate role emphasizes digital communication skills and familiarity with chat tools, whereas Customer Service Representatives may require broader communication channels. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Chat Advocate jobs
What states have the most Chat Advocate jobs? States with the most job openings for Chat Advocate jobs include:
What job categories do people searching Chat Advocate jobs look for? The top searched job categories for Chat Advocate jobs are:
Chat Advocate jobs near you
Infographic showing various Chat Advocate job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 62% Full Time, 7% Part Time, and 29% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Butler County Advocate

Women Helping Women

Hamilton, OH

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Butler County General Advocate
Women Helping Women
Location: Butler County 323 N 2nd St, Hamilton, 45011 8:00-4:30
Who We Are
Are you interested in being part of an organization dedicated to preventing gender-based violence and empowering survivors? At Women Helping Women, we believe in the power of survivors to rebuild their lives and are committed to providing the support and resources they need to do so. We operate on the principle that survivors are the experts of their own lives, and our mission is to stand by them on their journey from immediate safety to long-term stability.
Our success is rooted in a comprehensive approach that includes a 24/7 hotline, live chat, legal advocacy, hospital support, and support groups. We also provide crucial financial assistance through the Francie Garber Pepper Survivor Equity Fund, helping with immediate needs, housing, and the rebuilding of lives. Beyond direct support, we are actively engaged in prevention through community education and campus-based advocacy, working to create a world free of violence. Join us in making a tangible and lasting impact in the lives of individuals and the community.
What we are looking for
We're looking for a compassionate and dedicated General Advocate to provide direct crisis intervention and support to survivors of sexual assault, domestic violence, dating violence, and stalking. This role is crucial to our mission and involves a variety of hands-on responsibilities, from providing immediate crisis intervention and safety planning to offering long-term support through court accompaniment and support group facilitation.
As a General Advocate, you'll be a frontline resource for survivors, empowering them by advocating for their needs based on their self-defined goals. You will provide essential services like telephone and one-on-one crisis intervention, information, and referrals to other resources. You'll also be responsible for maintaining accurate client records and participating in the evaluation of our program policies and procedures. This position requires someone who is not only a skilled advocate but also a reliable and empathetic presence for those in a time of need.
What You Will Be Responsible For
  • Provide direct crisis intervention and advocacy to survivors of sexual assault, domestic violence, dating violence, and stalking.
  • Assist clients with safety planning and provide resources and referrals.
  • Offer telephone, one-on-one support and accompaniment to court, or other appointments.
  • Facilitate support and educational groups for survivors.
  • Maintain accurate records and documentation, ensuring confidentiality.
  • Advocate for survivors in alignment with their goals and with their consent.
  • Develop and maintain effective, professional, and collaborative relationships with others in the community.
  • Maintains access to reliable transportation and maintain insurance on vehicle(s) used for duties.
About you:
Required Qualifications
  • A Bachelor's degree (BA/BS) in Social Work, Psychology, Mental Health, Human Services, or a related field, or equivalent professional experience.
  • Strong computer skills, including proficiency with Microsoft Office, databases, and email
Preferred Qualifications
  • At least one year of experience in crisis intervention, advocacy, or direct services within the fields of sexual assault or domestic violence.
  • Experience delivering training and educational programs.
Required Skills amp; Competencies
  • Active Listening: The ability to listen without judgment and understand a survivor's needs and experiences.
  • Empathy and Compassion: A deep capacity to understand and share the feelings of another person, especially in a time of crisis
  • Crisis Intervention: The skill to provide immediate, short-term support to individuals in a state of emotional, mental, physical, or behavioral distress.
  • Advocacy: The ability to speak or write on behalf of a client and champion their rights and goals.
  • Confidentiality: A strict commitment to protecting a client's private information.
  • Communication Skills: Excellent verbal and written communication to interact with clients, colleagues, and external partners. This includes explaining complex legal or procedural information clearly
  • Cultural Competency: The awareness and sensitivity to work with individuals from diverse backgrounds, including different cultures, genders, sexual orientations, and socioeconomic statuses.
  • Problem-Solving: The capacity to help clients navigate complex and often challenging situations, such as safety planning or legal proceedings.
  • Record-Keeping: Meticulous attention to detail for maintaining accurate and timely client records and case notes.
  • Boundary Setting: The ability to maintain professional boundaries to avoid burnout and ensure a healthy working relationship with clients.
  • Stress Management: The resilience and coping mechanisms to handle emotionally challenging situations and prevent secondary trauma.
Compensation
The compensation range for this full-time, hourly, non-exempt opportunity is $18-19. The target compensation range is subject to multiple factors, including education and experience.
Women Helping Women is proud to offer a variety of benefits to support employees and their families, including:
  • Medical, Dental, amp; Vision Insurance
  • Retirement Plans
  • Monthly Parking Stipend
  • Paid Vacation, Sick Time Off amp; Self Care Days
  • And more..
Women Helping Women complies with applicable laws requiring reasonable accommodations for individuals with disabilities. WHW is an equal opportunity employer.

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