Job Summary:
YinzCam, Inc. is a tech leader in sports, developing mobile apps and analytics solutions for sports teams and venues. The Gameday Operations Engineer will be responsible for managing gameday runbook checks, responding to client requests, and automating workflows using AI tools, particularly on gamedays.
Responsibilities:
• Creating and running all of our gameday runbooks for NFL games, NHL games, NBA games, MLS matches, EPL/EFL matches, and more, which means going through a detailed list of checks, and posting the results of those checks to clients before the game starts.
• Reviewing incident reports from fans and clients, to understand the root-cause quickly (especially under the pressure cooker of gamedays), and to respond quickly to fans and clients.
• Automating our gameday runbooks using AI tools and workflows, to the largest extent possible.
• Writing root-cause analysis (RCA) reports, for every incident, to ensure that we get these back to clients in a timely manner.
• Documenting incidents into JIRA, so that developers can work to address them, and ensuring that they do get addressed in a timely manner.
• Coordinating with third-parties (especially ticketing providers) to ensure that third-party issues are resolved speedily on gamedays.
Qualifications:
Required:
• 4+ years of experience in Java and SQL
• 4+ years of experience in gameday operations and incident management for digital platforms for sports.
• 4+ years of experience in troubleshooting mobile-ticketing issues with the major ticketing providers.
• 4+ years of experience in creating and running gameday runbooks for any sports-related organization.
• 4+ year of experience in using tools such as Proxyman, Charles Proxy, etc.
• An appetite to work in the adrenalin-charged, fast-paced environment of gamedays.
• Strong desire to learn and grow career towards leading operations on a global scale for our organization.
Preferred:
• Experience/interest in using AI tools to automate different business processes (even if it has been a hobby).
Company:
YinzCam® is a technology leader delivering a unified digital engine with apps, websites, SSO, fan-engagement, gamification, and at-home Connected TV experiences that power the digital fan experience for sports teams, leagues, venues, and events around the world. Founded in 2009, the company is headquartered in Pittsburgh, Pennsylvania, US, , with a team of 51-200 employees. The company is currently Growth Stage.