Chargebacks Jobs in Florida (NOW HIRING)

Proformance Builder Solutions is a leading B2B construction services provider, specializing in roofing, siding, and house wrap for new residential construction. Founded in 2016, we have completed over 15,000 roofing installations each year and have recently expanded our service offerings to meet the growing demands of residential builders across the state.
Position Summary:
The Construction Community Area Manager is a leadership role responsible for overseeing all construction field and office operations within their assigned area. This position serves as the primary point of contact for builders, manages escalations, coordinates subcontractors and field technicians, and ensures seamless execution of projects. Additionally, the Area Manager is instrumental in fostering strong customer relationships, delivering excellent service, and maintaining high safety and quality standards.
Key Responsibilities:
Leadership and Oversight
• Oversee all construction field operations and office operations for the assigned area.
• Provide guidance and support to Field Technicians to ensure efficient performance and adherence to company policies and standards.
• Assign work orders to himself and adjust schedules as necessary using Dynamics and Skedulo.
Subcontractor Management
• Assign subcontractors to perform work within the area based on project requirements. Dispatching work via email and phone and assigning subcontractors in Dynamics for assigned area.
• Manage subcontractor payroll, ensuring accurate and timely payments for completed work for assigned area.
• Monitor subcontractor performance to ensure work quality and compliance with ProFormance standards.
• Enforce safety requirements for all subcontractors, ensuring adherence to company safety policies and industry regulations.
Additional Responsibilities:
This role will facilitate hybrid responsibilities in the field to include but not be limited to:

• Delivery of materials to assigned communities / sites
• Small punch roof repairs as needed (background in residential roofing is essential)

Safety and Quality Control
• Conduct 5 daily safety tickets in Dynamics to ensure subcontractors meet ProFormance safety and quality standards.
• Address and document safety violations, issuing safety chargebacks in Dynamics, when necessary, by auditing the Safety Tickets in Dynamics on a daily basis.
• Issue chargebacks in Dynamics for work that does not meet ProFormance quality standards, ensuring accountability and continuous improvement.
• Work collaboratively with subcontractors to implement corrective actions for quality or safety deficiencies.
Customer Service and Relationship Management
• Build and maintain strong relationships with builders within the assigned area, acting as the primary point of contact.
• Attend on-site builder meetings and community kick-off events to ensure alignment on expectations and project timelines.
• Visit all assigned communities at least once per week and 15 communities per day to ensure operational success and maintain strong builder relationships.
• Document all community visits and conversations with construction managers within Dynamics to maintain accurate and detailed records.
• Pick up and return excess materials to the warehouse after installations and community visits.
• Proactively address builder concerns and provide timely updates on project progress and resolutions for any issues.
• Represent the company professionally and ensure a positive customer experience at all times.
Operations and Coordination
• Ensure efficient and timely completion of all assigned work orders within the area.
• Complete a minimum of 3-5 work orders per day in your assigned communities.
• Ensure the delivery of short materials to job sites as needed to complete work. Add an extra delivery WO and swipe to himself.
• Work closely with corporate staff to address material shortages, overages, and model discrepancies for assigned area.
• Take responsibility for identifying material shortages, overages, and model discrepancies, documenting them accurately in Dynamics "model discrepancies" tab for resolution by the corporate team.
• Communicate schedule adjustments and ensure that all team members have the resources and support needed to complete their tasks.
• Ensure job sites meet company quality and cleanliness standards.
Documentation and Reporting
• Document and maintain a truck stock of material on a daily basis.
• Maintain accurate and up-to-date records of safety chargebacks, quality chargebacks, schedules, payroll, and operational activities in Dynamics.
• Provide regular reports to management on area performance, project progress, and any challenges encountered.
Compliance and Standards
• Enforce compliance with all company policies, SOPs, safety guidelines, and quality standards across all operations.
• Foster a culture of accountability, safety, and continuous improvement within the team.
Requirements:
• Proven experience in construction management or a similar leadership role.
• Weekend and Holiday work may be required based on the business/area needs and at the discretion of the GM or Regional Operations Director.
• Strong understanding of construction processes, materials, safety standards, and quality control.
• Exceptional communication and interpersonal skills to effectively interact with builders, subcontractors, and team members.
• Proficiency in project management tools, including Dynamics and Skedulo.
• Experience with safety and quality enforcement, including managing chargebacks.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Experience with payroll management, subcontractor coordination, and customer relationship management.
• Ability to resolve conflicts and handle escalations in a professional and timely manner.
• Valid driver's license and willingness to travel within the assigned area.
The Area Manager is a key leader responsible for delivering operational excellence, maintaining strong relationships with builders, and ensuring safety and quality standards are met. This role is ideal for detail-oriented and results-driven individuals who value exceptional customer service and
Pay:$70,000-80,000
Why You'll Love Working with Us:
At ProFormance Builder Solutions, we believe in rewarding our hardworking team with benefits that support your well-being and work-life balance!

• Comprehensive Health Coverage: We've got you covered with medical, dental, and vision insurance to keep you and your family healthy.
• Secure Your Future: Start planning for the long term! You'll be eligible for our 401(k) plan after just 3 months of employment.
• Time to Recharge: Enjoy 10 days off in your first year, plus 9 paid holidays and a floating holiday to use as you choose!
• Work Hard, Play Hard: Our culture is driven, dynamic, and supportive, so if you thrive in a fast-paced environment where hard work is recognized, you'll fit right in!

We're more than just a workplace-we're a team that's committed to growth, collaboration, and making sure you feel valued every step of the way. Ready to join us? Let's build something great together!