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Chargeback Representative Jobs (NOW HIRING)

Chargeflow

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative We're looking for a Customer Support Representative to help our B2B ... You'll handle inquiries across billing, technical, administrative, and chargeback-related topics ...

Menard, Inc

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

... and low chargeback balance stemming from reviewed orders · Utilize Menards provided programs ... train Guest Service Representatives to be aware of potential fraudulent inquiries and or ...

DivIHN

Accounts Receivable Analyst - Hybrid

Charlotte, NC · On-site

$22.50 - $28.50/hr

Analyze root causes of chargebacks and invoicing errors; escalate issues to prevent recurrence ... Professional representation of client Optical Communications, even under pressure * Adaptability in ...

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How much do chargeback representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for chargeback representative in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a chargeback representative?

Chargeback Representatives are professionals who manage and resolve disputes between customers, merchants, and financial institutions regarding credit or debit card transactions. They review claims of unauthorized or incorrect charges, gather supporting documentation, and communicate with all parties involved to investigate and resolve the dispute. Their role is crucial in ensuring compliance with banking regulations and card network rules while protecting both consumers and businesses from fraudulent activity. Chargeback Representatives often work in banking, payment processing, or financial services companies.

What are the key skills and qualifications needed to thrive as a chargeback representative?

To thrive as a Chargeback Representative, you need a strong understanding of payment processing, financial regulations, and dispute resolution, often supported by experience in banking or finance. Familiarity with chargeback management platforms, payment gateways, and knowledge of card network rules (such as Visa and Mastercard) are typically required. Attention to detail, analytical thinking, and effective communication are essential soft skills for investigating claims and interacting with customers or merchants. These skills ensure accurate handling of disputes, compliance with regulations, and the protection of financial interests for both clients and organizations.

What are some typical challenges a chargeback representative faces when investigating disputed transactions?

Chargeback Representatives frequently encounter challenges such as gathering sufficient documentation from merchants and cardholders, interpreting complex payment network rules, and managing tight deadlines for dispute resolution. Balancing empathy for customers with strict compliance requirements can also be demanding. Additionally, representatives often collaborate with fraud teams and customer service departments to ensure fair outcomes and prevent future disputes.

What is the difference between Chargeback Representative vs Fraud Analyst?

AspectChargeback RepresentativeFraud Analyst
CredentialsCustomer service skills, knowledge of payment processingAnalytical skills, sometimes certifications in fraud detection
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, e-commerce, security firms
Employer & IndustryPayment processors, banks, merchantsFinancial services, security companies
Search & Comparison IntentUnderstanding roles related to payment disputesUnderstanding roles in fraud detection and prevention

The main difference is that a Chargeback Representative handles payment disputes and customer inquiries related to chargebacks, while a Fraud Analyst focuses on detecting and preventing fraudulent transactions. Both roles require knowledge of payment systems, but their primary responsibilities and work environments differ slightly.

What states have the most Chargeback Representative jobs?

States with the most job openings for Chargeback Representative jobs include:

What are popular job titles related to Chargeback Representative jobs?

For Chargeback Representative jobs, the most frequently searched job titles are:

Chargeback Representative jobs near you

Pricing/Chargebacks Coordinator

Temecula, CA • On-site

FFF Enterprises, Inc.
Health Care and Social Assistance • 201 - 500 employees
Learn more about FFF Enterprises, Inc.external

$24.52 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 hours ago

Job description

Why We Are - Who We Are: About FFF Enterprises
What We Do - https://www.fffenterprises.com/company/what-we-do.html
Position Summary
Under the supervision of the Pricing/Procurement Manager the Pricing/Chargebacks Coordinator is responsible for ensuring the overall company's systems and database meet with its known contractual arrangements with respect to GPO and associated vendor agreements. This position maintains pricing for company customers and products. Primary functions are to monitor GPO, IDN and Health System contracts to ensure operational effectiveness and verify FFF is in compliance with the contractual obligations related to pricing and reporting requirements. This position requires processing of chargeback files and reconciliation of those files to ensure minimum losses to FFF.
The position requires a self-starter who can interact with all levels of staff in a fast-paced dynamic work environment. Interpretive and analytical skills are necessary to read, understand, and implement customer and vendor contracts.
This position requires direct interface with Procurement, Sales, Customer Service, Sales Operations, Finance, Product Management and Business Development Management as well as suppliers. Must be able to communicate effectively with the aforementioned departments to resolve issues.
Essential Functions and Duties
  • Create, maintain and audit products for the material master, condition records, and listings ensuring all fields are entered accurately and communicated to ecommerce to add to BioSupply.
  • Create, maintain and audit condition contracts from suppliers ensuring adherence to the contract pricing, terms and customer eligibility. Work with the Sales Ops department to identify customers and update customer identifiers as required.
  • Responsible for chargeback reporting & outstanding aged chargebacks for assigned vendors and for reconciliation of all chargeback denials, minimizing any loss to the company for inaccurate contract maintenance. Develop relationship with supplier chargeback personnel to ensure any issues are handled quickly and efficiently.
  • Responsible for chargeback reporting for assigned vendors and for reconciliation of all chargeback denials, minimizing any loss to the company for inaccurate contract maintenance. Develop relationship with supplier chargeback personnel to ensure any issues are handled quickly and efficiently.
  • Work with Finance to resolve discrepancies between rebates and subsequent credit issued by vendor.
  • Expiring contract data to be provided by Pricing/Procurement Manager. Contact each vendor with an expiring contract to determine if the contract will be renewed or replaced.
  • Load appropriate Data from EDI 845's, process outgoing data for EDI 844's with correspondence to the VP, Business Operations and Controls.
  • Load and maintain Condition records in SAP. This function is required to populate purchase orders with the correct cost of goods purchased, terms, and conditions of the buy.
  • Under guidance from the Pricing/Procurement Manager run and submit daily, weekly, monthly vendor chargeback reporting as required by contract.
  • Continuously strive to improve processes, service quality to internal and external customers.
  • Work with Manager to identify and implement efficiencies through process improvements and/or systems enhancements. Assist with testing of new SAP improvements as required.
  • Work with Sales and internal personnel to communicate pricing changes, individual customer pricing and contract eligibility with assigned suppliers.
  • Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
  • Display dedication to position responsibilities and achieve assigned goals and objectives.
  • Represent the Company in a professional manner and appearance at all times.
  • Understand and internalize the Company's purpose; Display loyalty to the Company and its organizational values.
  • Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
  • Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
  • Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
  • Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
  • Other duties as assigned.

Education, Knowledge, Skills and Experience
Required Education:
  • High school diploma or equivalent.

Required Experience:
  • Minimum one (1) year in contract administration or directly related experience within a wholesale/distributor company.

Preferred Experience:
  • Prior experience in a company that distributed medical products is preferred.
  • Experience in Finance, Marketing, or Materials Management is desirable.

Required Skills:
  • Must have strong organizational skills
  • Must have a detail orientation and the proven ability to prioritize work
  • Must have effective verbal and written communication skills
  • Must have the ability to work with limited supervision and as part of a team
  • Sound decision-making abilities
  • Ability to communicate effectively with internal/external customers/management at all levels.
  • Analytical skills.
  • Accuracy and diligence to the task at hand.
  • Proficient in Microsoft Word and Excel.
  • Desire and ability to take on new responsibilities and tasks.
  • Ability to recommend solutions to a wide variety of problems.
  • Understanding of and ability to interpret written contracts.
  • Ability to work overtime as needed.

Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Working condition include normal office setting.
Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports
No
EEO Statement
FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
To be considered for a position with FFF Enterprises, Inc, applicants must complete and sign the application.
Employee Benefits Available for FFF Enterprises Team Members
Employee benefits include:
  • Medical Insurance
  • Dental Insurance
  • Vision Discount Program
  • Vision Insurance Plan
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Group Life and AD&D
  • Voluntary Supplemental Life Insurance Plans
  • Short Term Disability
  • Long Term Disability Income Protection
  • 401k Profit Sharing Retirement Plan - Discretionary Match
  • Discretionary Bonus
  • Supplemental Insurance Plans
  • Prepaid Legal/Identity Theft Plan
  • Paid Holidays/Vacation/Sick Days
    • Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX
      All Other States Receive One Hundred Twenty (120) Hours of PTO
  • Tuition Reimbursement Program
  • Notary Services
  • Employee Referral Bonus
  • Vendor Discount Programs
  • Corporate Individual Travel Program

(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests.)

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