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Chargeback Representative Jobs (NOW HIRING)

Nexi Group

Chargeback Dispute Specialist

Chargeback Dispute Specialist Shape the future of payments with Nexi in 2026. Envision a world ... Independently representing the team in internal and cross-functional meetings What Makes You a ...

Nexi Group

Chargeback Dispute Senior Specialist

Independently representing the team in internal and cross-functional meetings What Makes You a ... Minimum 4 years of experience in chargeback processes * Completed Visa/Mastercard training in ...

Replit

As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety ... represent, gather evidence, and respond within network deadlines. * Design and maintain the ...

Neura Market

As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety ... represent, gather evidence, and respond within network deadlines. * Design and maintain the ...

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA · On-site

$138K/yr

Represent returns and chargebacks in cross-functional and leadership reviews, reporting on program health, recovery performance, and open exposure, and influencing upstream decisions that drive ...

Luminoustec LLC

Chargeback Associate

Milwaukee, WI · On-site

$18.75 - $24.25/hr

... Representative / Chargeback Associates position within the prepaid debit disputes department. This candidate will handle an average of 50 inbound calls per day. The average call handling time is 6.5 ...

Luminoustec LLC

Chargeback Associate

Milwaukee, WI · On-site

$18.75 - $24.25/hr

... Representative / Chargeback Associates position within the prepaid debit disputes department. This candidate will handle an average of 50 inbound calls per day. The average call handling time is 6.5 ...

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA · On-site

$138K - $196K/yr

... and represent returns and chargebacks in cross-functional and leadership forums. You will partner ... daily with Finance and Revenue Operations, Channel Operations, Product Operations, Logistics and ...

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How much do chargeback representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for chargeback representative in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a chargeback representative?

Chargeback Representatives are professionals who manage and resolve disputes between customers, merchants, and financial institutions regarding credit or debit card transactions. They review claims of unauthorized or incorrect charges, gather supporting documentation, and communicate with all parties involved to investigate and resolve the dispute. Their role is crucial in ensuring compliance with banking regulations and card network rules while protecting both consumers and businesses from fraudulent activity. Chargeback Representatives often work in banking, payment processing, or financial services companies.

What are the key skills and qualifications needed to thrive as a chargeback representative?

To thrive as a Chargeback Representative, you need a strong understanding of payment processing, financial regulations, and dispute resolution, often supported by experience in banking or finance. Familiarity with chargeback management platforms, payment gateways, and knowledge of card network rules (such as Visa and Mastercard) are typically required. Attention to detail, analytical thinking, and effective communication are essential soft skills for investigating claims and interacting with customers or merchants. These skills ensure accurate handling of disputes, compliance with regulations, and the protection of financial interests for both clients and organizations.

What are some typical challenges a chargeback representative faces when investigating disputed transactions?

Chargeback Representatives frequently encounter challenges such as gathering sufficient documentation from merchants and cardholders, interpreting complex payment network rules, and managing tight deadlines for dispute resolution. Balancing empathy for customers with strict compliance requirements can also be demanding. Additionally, representatives often collaborate with fraud teams and customer service departments to ensure fair outcomes and prevent future disputes.

What is the difference between Chargeback Representative vs Fraud Analyst?

AspectChargeback RepresentativeFraud Analyst
CredentialsCustomer service skills, knowledge of payment processingAnalytical skills, sometimes certifications in fraud detection
Work EnvironmentBanking, credit card companies, e-commerceFinancial institutions, e-commerce, security firms
Employer & IndustryPayment processors, banks, merchantsFinancial services, security companies
Search & Comparison IntentUnderstanding roles related to payment disputesUnderstanding roles in fraud detection and prevention

The main difference is that a Chargeback Representative handles payment disputes and customer inquiries related to chargebacks, while a Fraud Analyst focuses on detecting and preventing fraudulent transactions. Both roles require knowledge of payment systems, but their primary responsibilities and work environments differ slightly.

What states have the most Chargeback Representative jobs?

States with the most job openings for Chargeback Representative jobs include:

What are popular job titles related to Chargeback Representative jobs?

For Chargeback Representative jobs, the most frequently searched job titles are:

Chargeback Representative jobs near you

Chargeback Dispute Specialist

Remote

Nexi Group
See more jobs at Nexi Groupexternal

Other

Posted 10 days ago

Job description

Chargeback Dispute Specialist

Shape the future of payments with Nexi in 2026. Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

This position is offered on a fixed-term employment contract.

About Your Future Role

In this position, you will:

  • Handling chargeback cases for POS and eCommerce transactions
  • Managing BLIK-related cases and inquiries
  • Applying and maintaining knowledge of payment schemes (Visa, Mastercard) regulations related to chargebacks
  • Preparing team statistics and reports upon request of the supervisor
  • Supporting and training junior specialists in daily operations
  • Creating training materials and documentation
  • Participating in online training sessions organized by Payment Schemes
  • Monitoring and verifying updates in Payment Scheme regulations for POS and eCommerce, and ensuring their proper implementation in daily operations in cooperation with Card Scheme Compliance
  • Coordinating team activities in the absence of the supervisor
  • Supporting the supervisor in ongoing operational tasks
  • Independently representing the team in internal and cross-functional meetings

What Makes You a Great Fit We're looking for someone eager to make a difference. Here's what we value:

  • Minimum 4 years of experience in chargeback processes
  • Completed Visa/Mastercard training in chargebacks
  • Higher education (Bachelor's or Master's degree)
  • Strong teamwork skills and ability to share knowledge
  • High level of accuracy, responsibility, and ability to meet deadlines
  • Analytical thinking and problem-solving skills
  • Very good knowledge of Payment Scheme regulations (especially Visa and Mastercard)
  • Proactive attitude and willingness to continuously develop skills
  • English proficiency at a minimum B2 level and fluent Polish

Bonus Skills:

  • Experience with eCommerce chargeback processing
  • Knowledge of and experience working with Salesforce

Even if you don't check every box, your unique potential and willingness to learn could set you apart.

What's in it for You?

  • Attractive salary and a competitive benefits package to reward your expertise and contributions
  • Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
  • Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
  • Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi We're an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here If this opportunity excites you, we'd love to hear your story. Submit your application today, and let's shape the future of digital payments together!

Apply