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Chargeback Manager Jobs in Ohio (NOW HIRING)

Ricoh USA, Inc.

Legal Site Supervisor

Cleveland, OH · On-site

$17.79 - $25.13/hr

Chargeback to firm and/or clients for work, supplies, hours, and services. * Familiarity with legal technologies and software, including document management systems and cost recovery/chargeback ...

krg technology inc

Storage (L3/L4)

Cincinnati, OH · On-site

Perform all chargeback estimation, provisioning, and documentation tasks in a timely manner. Produce regular reports for management, to assist in cost recovery, capacity planning and consolidation ...

Strategic Staffing Solutions

Material Expeditor

Columbus, OH · On-site

$20.25 - $26.75/hr

Issue & Risk Management Resolve intermediate issues (quality holds, partial shipments, customs/document errors) with timely escalation. Support claims and chargebacks related to late delivery or ...

New

krg technology inc

Storage Admin

Cincinnati, OH · On-site

Perform all chargeback estimation, provisioning, and documentation tasks in a timely manner. Produce regular reports for management, to assist in cost recovery, capacity planning and consolidation ...

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Chargeback Manager information

See Ohio salary details

$35.7K

$70.9K

$107K

How much do chargeback manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for chargeback manager in Ohio is $70,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $83,200.00 per year, depending on experience, location, and employer.

What does a chargeback manager do?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What is a chargeback manager?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What skills and qualifications are needed to be a chargeback manager?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What are the most commonly searched types of Chargeback jobs in Ohio? The most popular types of Chargeback jobs in Ohio are:
What are popular job titles related to Chargeback Manager jobs in Ohio? For Chargeback Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Chargeback Manager jobs in Ohio look for? The top searched job categories for Chargeback Manager jobs in Ohio are:
Chargeback Manager jobs near you
Infographic showing various Chargeback Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $70,932 per year, or $34.1 per hour.

Legal Site Supervisor

Ricoh USA, Inc.

Cleveland, OH • On-site

$17.79 - $25.13/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

68th of 156 rated electronics manufacturers

Job description


$17.79 - $25.13 per hour
Site Leader, Legal
POSITION PROFILE
Supervises the day-to-day operations of a specified 1- to 3-person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Assists in employee relations matters related to supervising and directing staff. Develops, implements, and reviews procedures for compliance and continuous improvement. Prepares, creates, validates, and invoices client billing according to customer requirements.
Must possess excellent interpersonal and customer service skills to communicate effectively with senior-level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor serves as the primary point of contact for customer issues and provides direction for issue resolution.
Works directly or indirectly in support of site operations, including one or more of the following functions: copy, production, scanning, fax, mail and shipping, hospitality assistance, conference room setup and scheduling, receptionist backup, facilities support, and inventory control.
Works to maintain and manage an acceptable profit level within the site while identifying opportunities to enhance customer workflow through additional service offerings.
Job Duties and Responsibilities LEGAL ENVIRONMENT JOB RESPONSIBILITIES
Possesses the legal background necessary to understand client matter workflow, including:
  • Chargeback to firm and/or clients for work, supplies, hours, and services.
  • Familiarity with legal technologies and software, including document management systems and cost recovery/chargeback systems (e.g., Copitrak, Equitrac).
  • Familiarity with legal records management processes.
  • Familiarity with legal processes and documents such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, court systems, and the proper delivery of documents within the court system.
  • Assists with scheduling equipment, labor, and supplies for off-site trials.

OTHER DUTIES AND RESPONSIBILITIES
  • Responsible for the effective implementation and management of Ricoh Service Excellence methodology.
  • Functions as a working supervisor, assisting in daily tasks and operations in accordance with customer contractual requirements.
  • Maintains formal daily contact with customers.
  • Handles highly confidential and time-sensitive documents.
  • Produces high-quality work due to the sensitive nature of legal documents and projects.
  • Demonstrates an understanding of law firm structure and hierarchy while interacting with and providing professional support to legal secretaries, project managers, paralegals, associates, and partners.
  • Ensures accuracy on project work that may require expedited turnaround times and strict deadlines.
  • Provides training on workflow processes and machine operations as needed.
  • Ensures payroll accuracy by reviewing and correcting employee time clock punches.
  • Achieves shift profitability by effectively managing labor, materials, and supplies.
  • Operates daily site activities while maintaining quality standards and meeting audit and deadline requirements.
  • Meets quality and deadline standards through effective job scheduling practices.
  • Maintains efficient workflow by holding direct reports accountable for quality and productivity.
  • Facilitates resolution of issues related to pricing, order intake, and invoicing.
  • Ensures direct reports execute objectives through development plans, 90-day plans, and regular performance reviews.
  • Posts reports reflecting productivity, quality, and deadline performance.
  • Maintains positive working relationships with all departments through professional communication.
  • Completes site reports and administrative paperwork accurately and on time.
  • Completes month-end management reports.
  • Assists the Account Manager with reviewing monthly financial reporting.
  • Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)
  • High school diploma or GED required.
  • Two (2) or more years of experience in a related field required.
  • Minimum of two (2) years of experience in the legal industry strongly preferred.
  • Experience with various legal practice areas, including criminal, civil, corporate, real estate, bankruptcy, intellectual property, and related fields preferred.
  • Proficiency with Microsoft Word, Excel, PowerPoint, Adobe Acrobat (PDF), and legal software applications preferred.
  • Experience delivering classroom and/or informal training sessions preferred.
  • Experience operating advanced equipment and performing complex production work preferred.

Knowledge, Skills, and Abilities
  • Strong organizational skills.
  • Ability to effectively establish goals, lead employees, and provide training and development.
  • Strong technical aptitude and ability to operate complex equipment and machinery.
  • Ability to remain current on technology and industry trends through ongoing learning and professional development.

Working Conditions, Mental and Physical Demands
  • Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
  • Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare, communicate, and present a wide range of information.
  • Some physical effort is required. While the position is primarily sedentary, it may involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 pounds (e.g., paper, books, files, office supplies, and equipment components).
  • Requires moderate manual dexterity and regular use of office equipment and tools, including calculators, keyboards, hand tools, and activities requiring hand-eye coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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