Channel Partner Manager Jobs in Kitchener, ON (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

We are looking for a highly analytical and strategic professional to join our team as Sr Consultant, Sponsor Insights & Member Education Engagement. In this role, you will help transform data into actionable insight that supports education planning, operational effectiveness, and improved sponsor and member outcomes across GRS.

You will work with plan sponsor and plan member data, surveys, attendance and engagement metrics, retirement readiness indicators, and operational information to identify trends, uncover opportunities, and provide recommendations that support both strategy and execution. You will also play an important role in education channel optimization, staffing and capacity planning, and session scheduling optimization.

This role is ideal for someone who enjoys solving complex business problems, working with data, partnering with internal stakeholders, and turning insight into meaningful action.

What will you do?

• Analyze sponsor-level and member-level data from multiple sources to identify trends, risks, and opportunities.
• Synthesize insights from analytics, surveys, attendance, engagement, plan health, and retirement readiness metrics.
• Translate data into meaningful recommendations that support leadership decision-making and business strategy.
• Partner with Business Development to create data-backed narratives, business cases, and insight-led storytelling.
• Build staffing, demand, and capacity models to support resource planning and strategic prioritization.
• Assess education session attendance, engagement, and member outcomes to recommend improvements to channel strategy and session planning.
• Support Senior Education Consultant scheduling and help improve scheduling processes and operational efficiency.
• Prioritize education deployment based on educator capacity, sponsor opportunity, revenue potential, plan health, and retirement readiness.
• Develop reporting, dashboards, presentations, and decision-support materials for leadership and stakeholders.

What do you need to succeed?

• 10 years of experience in business insights, analytics, planning, strategy, and/or consulting
• Experience in financial services, retirement, benefits, or a related business environment.
• University degree in Business, Analytics, Finance, Economics, Statistics, or a related field.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable business insights.
• Strong business acumen and strategic thinking capability.
• Excellent written, verbal, and presentation skills.
• Ability to work collaboratively across functions and influence stakeholders.
• Strong organizational skills and ability to manage multiple priorities in a dynamic environment.
• High degree of accuracy, attention to detail, and comfort working with ambiguity.
• Advanced proficiency in Microsoft Excel, including PivotTables, XLOOKUP/VLOOKUP, complex formulas, and data manipulation.
• Experience working with raw data and transforming it into clear analysis and recommendations.
• Proficiency in PowerPoint for development of executive-ready materials.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is requiredfor Quebec onlyfor the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills:

• Strong knowledge of GRS business, systems, and processes is preferred.
• Experience with data visualization tools is preferred.
• Knowledge of SQL or related tools is an asset.
• Experience with forecasting, capacity planning, and scheduling analysis is an asset.

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health - mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work Canada
• Great Place to Work list for Best Workplaces for #HybridWork 2022
• Great Place to Work list for Best Workplaces for Professional Development in Canada 2022
• Named "Best Places to Work" by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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