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Channel Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Express & Bonobos

Associate Manager

Raleigh, NC

Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store. * Optimize sales/operations opportunity, by leading the associates consistently executes ...

Express

Associate Manager

Raleigh, NC · On-site

Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store. Optimize sales/operations opportunity, by leading the associates consistently executes ...

Express

Associate Manager

Raleigh, NC · On-site

Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store. * Optimize sales/operations opportunity, by leading the associates consistently executes ...

Express & Bonobos

Associate Manager

Durham, NC

Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store. * Optimize sales/operations opportunity, by leading the associates consistently executes ...

Express

Store Manager

Raleigh, NC · On-site

Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout ... Manage controllable expenses and ensure loss prevention and safety standards in place Essential ...

Express

Associate Manager

Durham, NC

Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store. Optimize sales/operations opportunity, by leading the associates consistently executes ...

Express

Associate Manager

Durham, NC · On-site

Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store. * Optimize sales/operations opportunity, by leading the associates consistently executes ...

Express & Bonobos

Store Manager

Raleigh, NC

Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout ... Manage controllable expenses and ensure loss prevention and safety standards in place Essential ...

Ulta Beauty, Inc.

Merchandise Manager

Morrisville, NC

$46K - $57K/yr

Ensure the execution of all operational focuses inclusive of shipment, replenishment, omni-channel ... Retail management: proven ability with monitoring inventory levels, achieving operational ...

Ulta Beauty

Merchandise Manager

Morrisville, NC · On-site

$46K - $57K/yr

Ensure the execution of all operational focuses inclusive of shipment, replenishment, omni-channel ... Retail management: proven ability with monitoring inventory levels, achieving operational ...

Ulta Beauty

Merchandise Manager

Apex, NC · On-site

$38K - $47K/yr

Ensure the execution of all operational focuses inclusive of shipment, replenishment, omni-channel ... Retail management: proven ability with monitoring inventory levels, achieving operational ...

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All JobsChannel Operations Manager JobsChannel Operations Manager Jobs in Raleigh, NC

Channel Operations Manager information

See Raleigh, NC salary details

$68.5K

$138.5K

$149.2K

How much do channel operations manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for channel operations manager in Raleigh, NC is $138,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $147,700.00 and $148,700.00 per year, depending on experience, location, and employer.

What is the difference between Channel Operations Manager vs Channel Sales Manager?

AspectChannel Operations ManagerChannel Sales Manager
Primary FocusManaging operational processes, partner support, and channel program efficiencyDriving sales, developing sales strategies, and managing sales targets
ResponsibilitiesStreamlining channel workflows, partner onboarding, and performance trackingBuilding sales pipelines, negotiating deals, and expanding market reach
Required SkillsOperational management, communication, and partner relationship skillsSales strategy, negotiation, and customer relationship management
Work EnvironmentCollaborative with sales, marketing, and support teamsCustomer-facing, focused on revenue generation

The Channel Operations Manager primarily focuses on optimizing channel processes and supporting partners, ensuring smooth operations. In contrast, the Channel Sales Manager concentrates on increasing sales and market share through direct sales efforts and partner engagement. Both roles are essential in channel management but serve different strategic functions within organizations.

What is a channel operations manager?

A channel operations manager oversees the processes and strategies involved in managing a company's distribution channels, such as partners, resellers, or retailers. They coordinate sales, marketing, and support activities to ensure effective channel performance, often using tools like CRM systems and data analysis. Strong communication, organizational skills, and industry knowledge are essential for this role.

How much do channel managers make in the US?

In the US, channel managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and company size. Senior or specialized roles may offer higher compensation, often including bonuses and benefits.

What jobs pay $10,000 a month without a degree?

A Channel Operations Manager can potentially earn $10,000 or more per month through experience, performance bonuses, and leadership skills in managing channel partnerships and logistics. High-paying roles in sales, digital marketing, or tech sales also often do not require a degree but emphasize skills, certifications, and proven results. Success in these roles typically depends on industry knowledge, networking, and performance rather than formal education alone.

What are some common challenges Channel Operations Managers face when coordinating with multiple partners and internal teams?

Channel Operations Managers often work with a diverse range of partners and internal departments, which can lead to challenges such as aligning priorities, managing communication gaps, and ensuring consistent execution of channel strategies. Balancing the needs and expectations of external partners with internal sales, marketing, and logistics teams requires strong organizational and interpersonal skills. Successfully navigating these dynamics helps ensure smooth channel operations, timely issue resolution, and sustained partner satisfaction.

What are the key skills and qualifications needed to thrive as a Channel Operations Manager, and why are they important?

To thrive as a Channel Operations Manager, you need strong analytical abilities, supply chain knowledge, and experience in partner management, often supported by a degree in business or a related field. Familiarity with CRM systems, channel management software, and data analysis tools is typically required. Excellent communication, relationship-building, and problem-solving skills help you effectively coordinate with partners and internal teams. These capabilities ensure efficient channel processes, strong partner relationships, and achievement of sales and distribution goals.

How much should an operations manager get paid?

The salary for a Channel Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with technical skills and leadership responsibilities.
What are the most commonly searched types of Channel Operations jobs in Raleigh, NC? The most popular types of Channel Operations jobs in Raleigh, NC are:
What are popular job titles related to Channel Operations Manager jobs in Raleigh, NC? For Channel Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Channel Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Channel Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Channel Operations Manager jobs? Cities near Raleigh, NC with the most Channel Operations Manager job openings:
Channel Operations Manager jobs near you
Customer Service Center (CSC) Operations Manager - Tolling Operations

Customer Service Center (CSC) Operations Manager - Tolling Operations

WSP

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

WSP rating

8.5

Company rating: 8.5 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

15th of 57 rated business consultants

Job description

WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team!

This position is based out of our Winston-Salem, NC office. 

Position Summary

The CSC Operations Manager is responsible for the overall leadership, performance, and daily operations of a high-volume call center environment. This role oversees people, processes, technology, and performance to ensure contractual obligations, service-level agreements (SLAs), and customer experience standards are consistently met or exceeded. The ideal candidate will bring at least five years of experience managing an entire call center operation and will demonstrate strong operational discipline, people leadership, and data-driven decision-making. Experience within tolling, transportation, or government-regulated environments is strongly preferred.

Key Responsibilities

Provide end-to-end operational leadership for the call center, including staffing, scheduling, performance management, and service delivery.
Own and manage operational KPIs such as ASA, AHT, service level, abandonment rate, QA scores, CSAT, occupancy, and adherence.
Partner closely with Workforce Management to align forecasting, scheduling, and hiring with volume demand.
Lead, coach, and develop supervisors, team leads, QA, and support functions to ensure consistent performance and accountability.
Ensure compliance with contractual requirements, labor laws, HR policies, and regulatory guidelines.
Drive continuous improvement initiatives focused on efficiency, quality, risk mitigation, and customer experience.
Collaborate with Recruiting and HR to support hiring strategy, onboarding, and early-tenure retention.
Act as the primary escalation point for operational, employee, and client-related issues.
Prepare and deliver operational reports, performance reviews, and executive-level summaries.
Manage vendor relationships, technology platforms, and operational tools supporting the call center.

People Leadership

Build and maintain a strong performance-driven culture grounded in accountability, engagement, and development.
Conduct regular coaching, feedback, and performance reviews with leadership staff.
Identify and develop internal talent for succession planning.
Address attendance, conduct, and performance issues in a timely, fair, and compliant manner.

Operational & Strategic Oversight

Translate contractual and business requirements into executable operational plans.
Balance cost, quality, and service delivery while meeting SLA and budget expectations.
Partner with Finance and Program Leadership to manage budget, staffing models, and forecasting assumptions.
Support client audits, site visits, and performance reviews, particularly in government-regulated environments.

Required Qualifications

Minimum of 5 years of experience managing an entire call center operation (100+ agents preferred).
Proven experience owning operational KPIs and driving measurable performance improvement.
Strong knowledge of workforce management principles and call center metrics.
Demonstrated people leadership experience, including managing managers and supervisors.
Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications

Experience supporting tolling, transportation, or other government-regulated customer service environments.
Experience working on contractual or SLA-driven programs.
Familiarity with call center platforms (ACD, CRM, QA tools, WFM systems).
Experience overseeing multi-channel environments (voice, chat, email).

Education

Bachelor's degree in Business, Management, or a related field preferred

Equivalent experience will be considered.

Work Environment

Fast-paced, performance-driven call center environment.
May require flexibility in schedule based on operational needs.
On-site presence required. 

#LI-MC1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 

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