Channel Operations Manager Jobs in Chicago, IL (NOW HIRING)

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At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your Role:

The Senior Product Owner, Revenue Management and Commercial Operations is responsible for the endtoend ownership of revenue management technology capabilities that support Channel / Indirect Sales Operations, a core team within Baxter's Commercial Excellence organization.

The role is critical to ensuring accurate, compliant and scalable execution of pricing, contracting, rebates, chargebacks and grosstonet processes. The position plays a critical role in safeguarding revenue integrity while enabling efficient and effective commercial execution.

While the primary accountability is for revenue management, the role also requires flexibility and adaptability to contribute to other areas within the Commercial Technology domain as business priorities evolve. This includes supporting adjacent commercial capabilities, initiatives or platforms where additional expertise or capacity is required, while maintaining a strong focus on operational stability and compliance.

The role acts as a trusted senior IT partner to Commercial Excellence, balancing deep domain expertise with the ability to apply commercial technology principles more broadly across the commercial landscape when needed.

What you'll be doing:
Revenue Management Technology Ownership

• Own and support Baxter's revenue management solutions, with primary accountability for Channel Operations use cases.
• Ensure platforms reliably support pricing execution, customer entitlements/agreements, contract compliance, rebate and chargeback processing.
• Act as the IT subjectmatter expert for revenue management processes within Commercial Excellence.

Channel Operations Partnership

• Partner closely with Channel Operations teams to understand operational needs and translate them into system solutions.
• Provide expert guidance on platform capabilities, limitations and optimisation opportunities.
• Support global and regional Channel Operations models while enabling standardisation and reuse.

Delivery & Continuous Improvement

• Lead the intake, prioritisation and delivery of enhancements related to revenue management capabilities.
• Balance delivery of new functionality with platform stability, data quality and operational performance.
• Drive continuous improvement initiatives to reduce manual effort, improve cycle times and minimise revenue leakage.

Compliance, Controls & Risk Management

• Ensure revenue management platforms support SOX, audit, quality and regulatory requirements, including pricing and contract controls.
• Partner with Quality, Compliance and Internal Audit teams to support audits, inspections and validation activities.
• Identify and mitigate risks related to pricing accuracy, contract compliance and downstream revenue impact.

Vendor & Stakeholder Management

• Manage relationships with revenue management software vendors and implementation partners.
• Act as an escalation point for complex system, data or process issues impacting operations.
• Provide clear, concise communication to senior Commercial Excellence, Finance and IT stakeholders.

What you'll bring:

• Bachelor's degree in IT, Business, Engineering or related field.
• 5+ years experience supporting revenue and margin management processes.
• Strong handson experience with revenue management platforms (e.g. ModelN or similar).
• Deep understanding of pricing, contracting, rebates, chargebacks and grosstonet processes, particularly in indirect or channelbased business models.
• Experience working in a public, regulated environment with SOX and audit requirements.
• Proven ability to translate complex commercial and operational requirements into robust system solutions.
• Experienced in Agile delivery.
• Strong business acumen within the med tech industry.
• Expertise in Agile delivery methods.
• High attention to detail with a focus on data accuracy and controls.
• Excellent analytical and problemsolving skills.
• Ability to communicate effectively with senior stakeholders.
• Comfortable operating in a global, matrixed organization.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $152,000to $209,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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