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Channel Operations Manager Jobs in Virginia (NOW HIRING)

CCS

Operation Supervisor - Pharmacy

Roanoke, VA · On-site

... in operations management or supervision * Education-Associate's Degree (AA) or equivalent ... channel this into a relentless pursuit of customer satisfaction in every part of our business.

CCS

Operation Supervisor - Pharmacy

Roanoke, VA · On-site

... in operations management or supervision * Education-Associate's Degree (AA) or equivalent ... channel this into a relentless pursuit of customer satisfaction in every part of our business.

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All JobsChannel Operations Manager JobsChannel Operations Manager Jobs in Virginia

Channel Operations Manager information

See Virginia salary details

$69.9K

$141.2K

$152.2K

How much do channel operations manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for channel operations manager in Virginia is $141,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,700.00 and $151,700.00 per year, depending on experience, location, and employer.

What is the difference between Channel Operations Manager vs Channel Sales Manager?

AspectChannel Operations ManagerChannel Sales Manager
Primary FocusManaging operational processes, partner support, and channel program efficiencyDriving sales, developing sales strategies, and managing sales targets
ResponsibilitiesStreamlining channel workflows, partner onboarding, and performance trackingBuilding sales pipelines, negotiating deals, and expanding market reach
Required SkillsOperational management, communication, and partner relationship skillsSales strategy, negotiation, and customer relationship management
Work EnvironmentCollaborative with sales, marketing, and support teamsCustomer-facing, focused on revenue generation

The Channel Operations Manager primarily focuses on optimizing channel processes and supporting partners, ensuring smooth operations. In contrast, the Channel Sales Manager concentrates on increasing sales and market share through direct sales efforts and partner engagement. Both roles are essential in channel management but serve different strategic functions within organizations.

What is a channel operations manager?

A channel operations manager oversees the processes and strategies involved in managing a company's distribution channels, such as partners, resellers, or retailers. They coordinate sales, marketing, and support activities to ensure effective channel performance, often using tools like CRM systems and data analysis. Strong communication, organizational skills, and industry knowledge are essential for this role.

How much do channel managers make in the US?

In the US, channel managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and company size. Senior or specialized roles can pay higher, often exceeding $130,000, especially with certifications and strong technical skills.

What are some common challenges Channel Operations Managers face when coordinating with multiple partners and internal teams?

Channel Operations Managers often work with a diverse range of partners and internal departments, which can lead to challenges such as aligning priorities, managing communication gaps, and ensuring consistent execution of channel strategies. Balancing the needs and expectations of external partners with internal sales, marketing, and logistics teams requires strong organizational and interpersonal skills. Successfully navigating these dynamics helps ensure smooth channel operations, timely issue resolution, and sustained partner satisfaction.

What are the key skills and qualifications needed to thrive as a Channel Operations Manager, and why are they important?

To thrive as a Channel Operations Manager, you need strong analytical abilities, supply chain knowledge, and experience in partner management, often supported by a degree in business or a related field. Familiarity with CRM systems, channel management software, and data analysis tools is typically required. Excellent communication, relationship-building, and problem-solving skills help you effectively coordinate with partners and internal teams. These capabilities ensure efficient channel processes, strong partner relationships, and achievement of sales and distribution goals.

How much should an operations manager get paid?

The salary for a Channel Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with technical skills and leadership responsibilities.

What kind of jobs in media bring in $150,000 a year?

In media, senior roles such as Director of Content, Media Director, or Senior Producer often earn $150,000 or more annually, especially with extensive experience and leadership responsibilities. These positions typically require strong project management skills, industry knowledge, and sometimes advanced certifications or a proven track record of successful campaigns.
What are popular job titles related to Channel Operations Manager jobs in Virginia? For Channel Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Channel Operations Manager jobs in Virginia look for? The top searched job categories for Channel Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Channel Operations Manager jobs? Cities in Virginia with the most Channel Operations Manager job openings:
Channel Operations Manager jobs near you
Infographic showing various Channel Operations Manager job openings in Virginia as of June 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $141,226 per year, or $67.9 per hour.
Senior Help Desk Operations Manager with Security Clearance

Senior Help Desk Operations Manager with Security Clearance

ECS

Falls Church, VA • On-site

Other

Posted 4 days ago

Job description

Job Description Everforth ECS is seeking a Senior Help Desk Operations Manager to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award. The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts. The Senior Help Desk Operations Manager serves as the senior operational deputy overseeing multi-tier WDP user support delivery across Unclassified, Secret, and Top Secret/SCI environments. This role is critical to ensuring continuous, mission-ready platform support for DoW users spanning the full WDP ecosystem, from onboarding through advanced technical resolution. • Directs day-to-day execution of enterprise user support operations as the senior deputy overseeing multi-tier service delivery for mission platforms operating across Amazon Web Services GovCloud, Secret Region Cloud, and Intelligence Community enclaves supporting Department of War missions.
• Leads operational staffing, shift coverage planning, workload balancing, surge activation, and performance management across distributed support teams handling account requests, onboarding, offboarding, access actions, troubleshooting, and resource allocation.
• Develops and maintains user support operational procedures, knowledge resources, onboarding workflows, escalation guidelines, and communication pathways used by Tier One, Tier Two, and Tier Three personnel.
• Oversees execution of service desk functions using ServiceNow, Jira Service Management, Microsoft Teams, SharePoint, and enterprise dashboards to manage ticket intake, routing, triage velocity, diagnostic accuracy, and service-level performance metrics.
• Directs supervisors responsible for ticket categorization, VIP service actions, complex onboarding scenarios, privileged access requests, and specialty cases originating from Community Space environments and vendor integrations.
• Leads operational quality assurance activities including ticket audits, root-cause analysis, incident pattern evaluation, and process improvements designed to strengthen response times and first-contact resolution.
• Guides modernization initiatives that incorporate chatbot automation, robotic process automation, enhanced self-service mechanisms, and multi-channel user experience improvements.
• Provides senior-level coordination with platform engineering, cybersecurity, data, and product teams to reduce cross-team friction, accelerate resolution cycles, and improve enterprise readiness.
• Supports the Help Desk Program Manager by delivering operational reporting, staffing analyses, performance insights, and strategic recommendations that advance mission effectiveness.
• Performs other duties as assigned. Required Skills • Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance.
• 10 or more years of progressive experience managing enterprise IT service desk or help desk operations, including direct supervisory responsibility for multi-tier support teams in classified or federal government environments.
• Demonstrated experience designing, documenting, and maintaining IT service management workflows, standard operating procedures, escalation frameworks, and knowledge base resources across tiered support models.
• Hands-on experience administering enterprise ticketing and service management platforms, such as ServiceNow or Jira Service Management, within a DoW or federal government operational context.
• Experience supporting user operations across multiple security enclaves, including Unclassified, Secret (SIPRNet), and Top Secret/SCI (JWICS) network environments.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management). Desired Skills • Active Top Secret (TS) security clearance.
• Experience implementing or overseeing service automation technologies such as chatbots, robotic process automation (RPA), or AI-assisted ticket triage tools within an IT service management environment.
• ITIL v4 Foundation certification or higher, or an equivalent IT service management framework certification demonstrating formal knowledge of service delivery best practices.
• Familiarity with DoW cybersecurity and compliance frameworks, including Zero Trust Architecture principles and Risk Management Framework (RMF) requirements as they apply to user access and platform operations.
• Prior experience supporting cloud-hosted platforms in Amazon Web Services (AWS) environments, particularly AWS GovCloud (IL5) or classified cloud enclaves (SC2S or C2S). ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law. is the federal segment of , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow. We value: * Attracting and developing top talent and high-performing teams * Fostering a culture that is engaging, accountable, and mission-driven

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