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Change Manager Jobs in Reston, VA (NOW HIRING)

kgs

ServiceNow Org Change Manager

Washington, DC · Remote

The ServiceNow Org Change Manager will lead organizational change management activities that help users, service teams, leaders, and stakeholders adopt ServiceNow capabilities successfully. Principal ...

HMSHost

Director Change Management

Bethesda, MD · On-site

$127K - $159K/yr

The Director of Change Management leads project change management initiatives to drive successful adoption of technology and business transformation projects, providing both strategic direction and ...

Dufry

Director Change Management

Bethesda, MD

$127K - $159K/yr

The Director of Change Management leads project change management initiatives to drive successful adoption of technology and business transformation projects, providing both strategic direction and ...

Dufry

Director Change Management

Bethesda, MD · On-site

$127K - $159K/yr

The Director of Change Management leads project change management initiatives to drive successful adoption of technology and business transformation projects, providing both strategic direction and ...

ECS

Change Management SME

Arlington, VA · On-site

ECS is seeking a Change Management SME to work in our Arlington, VA (Hybrid) office. This position is contingent upon contract award. ECS is seeking a Change Management SME to lead a human-centered ...

CGI Inc.

Change Management Analyst

Arlington, VA · On-site

CGI Federal is looking for a Change Management Analyst to support the implementation of change management strategies for our federal clients. You will develop and execute plans to ensure the ...

Usmd

Change Management Lead

Adelphi, MD · On-site

Leads the program's change management strategy within the Salesforce Center of Excellence, ensuring alignment with the CRM Project Director's implementation roadmap, program objectives, and ...

Advserv

Change Management Lead

Adelphi, MD · On-site

Thr Change Management Lead is responsible for leading organizational change management activities for the University System of Maryland (USM) Advancement Consortium's Technology Modernization Program ...

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Change Manager information

See Reston, VA salary details

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How much do change manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for change manager in Reston, VA is $58.36, according to ZipRecruiter salary data. Most workers in this role earn between $45.77 and $73.51 per hour, depending on experience, location, and employer.

What is a change manager?

A change manager provides a business with a systematic approach to organizational or technological transitions. As a change manager, your job duties include collaborating with project managers and project teams, setting up change management processes, and implementing strategies to help make necessary changes successful. You also oversee change requests, work to control the change process, and help users accept and adapt to the transition. Another aspect of your job is to thoroughly document changes, both for future reference and in case audits or rollbacks take place.

What does a change manager do?

A Change Manager is responsible for overseeing and guiding the process of organizational change, ensuring that business transformations are implemented smoothly and with minimal disruption. They work to manage the human, technological, and process aspects of change initiatives, such as new software rollouts or restructuring efforts. Their key tasks include assessing change impacts, developing communication plans, training staff, and monitoring the effectiveness of change initiatives to achieve desired outcomes.

What are the key skills and qualifications needed to thrive as a change manager, and why are they important?

To thrive as a Change Manager, you need expertise in change management methodologies, project management, and organizational development, often supported by a relevant degree and certifications such as Prosci or ACMP. Familiarity with tools like change impact assessment software, project management platforms (e.g., Jira, Asana), and data analytics is typical. Strong communication, stakeholder engagement, and problem-solving skills set exceptional Change Managers apart. These competencies enable effective navigation of organizational transitions, ensuring initiatives are adopted smoothly and business goals are met.

What are some common challenges a change manager faces when implementing new processes, and how can they be addressed?

Change Managers often encounter resistance from employees who are accustomed to existing workflows, as well as communication gaps between different departments. To address these challenges, it’s important to engage stakeholders early, provide clear and consistent communication, and offer training or support as needed. Building strong relationships across teams and demonstrating the benefits of the proposed changes can also help to foster buy-in and minimize disruption.

What qualifications does a change manager need?

A change manager typically needs a bachelor's degree in business, management, or a related field. Relevant certifications such as Prosci Change Management Certification or PMI's Project Management Professional (PMP) can enhance qualifications, along with strong communication, leadership, and problem-solving skills. Experience in project management or organizational change is also valuable.
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Change Manager jobs near you
Infographic showing various Change Manager job openings in Reston, VA as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $121,399 per year, or $58.4 per hour.

ServiceNow Org Change Manager

Washington, DC • Remote

kgs
See more jobs at kgsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow Org Change Manager to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

 

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow Org Change Manager to support the Digital Workplace workforce by planning and executing adoption, communications, training, stakeholder engagement, and readiness activities for ServiceNow products and process changes. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The ServiceNow Org Change Manager will lead organizational change management activities that help users, service teams, leaders, and stakeholders adopt ServiceNow capabilities successfully.

Principal responsibilities will include but are not limited to:

  • Develop change strategies, stakeholder analyses, communications plans, training approaches, readiness assessments, and adoption plans.
  • Translate technical and process changes into clear messages, user impacts, role expectations, and operational transition guidance.
  • Coordinate with product owners, process owners, Scrum Masters, training teams, service owners, and leadership stakeholders.
  • Support rollout planning, release communications, office hours, user feedback loops, adoption metrics, and resistance management.
  • Create user-facing materials such as FAQs, quick reference guides, process summaries, training outlines, and leadership briefings.
  • Measure adoption, readiness, communications effectiveness, and user feedback to recommend continuous improvements.

Education and Experience:

Required:

  • Bachelor's degree in Organizational Development, Communications, Business, Information Systems, or a related discipline, or equivalent work experience.
  • 5+ years of experience in organizational change management, communications, training, stakeholder engagement, or technology adoption.
  • Experience supporting enterprise platform, workflow, ITSM, or digital transformation initiatives.

 

Desired:

  • Prosci, CCMP, ITIL, Agile, ServiceNow, or comparable change management credential.
  • Experience supporting federal organizational change, training, or digital adoption efforts.

 

Required Skills and Competencies:

  • Strong change strategy, stakeholder engagement, communications, training planning, readiness assessment, and adoption measurement skills.
  • Ability to convert ServiceNow platform and process changes into clear user guidance and leadership-ready messaging.
  • Experience managing change impacts across roles, processes, teams, and operational procedures.
  • Strong writing, facilitation, and relationship management skills.
  • Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

  • Experience with ServiceNow adoption, ITSM process change, knowledge management, and service desk transformation.
  • Familiarity with survey tools, analytics, training platforms, and collaboration tools such as Microsoft 365, Teams, Jira, or Confluence.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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