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Change Manager Jobs in Reston, VA (NOW HIRING)

ASM Research

Change Manager

Quantico, VA · On-site

Position Summary The Change Manager owns the end-to-end Change Management process for the Service Desk, ensuring all changes to IT systems, infrastructure, and services are assessed, approved ...

Elevance Health

Business Change Manager

Ashburn, VA · On-site

$81K - $154K/yr

Business Change Manager Business Change Manager Location: Any Elevance Health PulsePoint. Hybrid 1 : This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ...

RSM

Tax Change Manager

Mclean, VA · On-site

Any RSM US office The Tax Change Manager is responsible for creating and maintaining the overall change management plan and supporting deliverables. The goal of this role is to develop and execute a ...

Saic

Configuration/Change Manager

Springfield, VA · On-site

$120K - $160K/yr

As a Configuration/Change Manager, you will work closely with system owners, engineers, and stakeholders tomaintaincontinuous visibility of configuration changes while ensuring compliance with ...

Saic

Configuration/Change Manager

Newington, VA · On-site

$120K - $160K/yr

As a Configuration/Change Manager, you will work closely with system owners, engineers, and stakeholders tomaintaincontinuous visibility of configuration changes while ensuring compliance with ...

SAIC

Configuration/Change Manager

Springfield, VA · On-site

$120K - $160K/yr

As a Configuration/Change Manager, you will work closely with system owners, engineers, and stakeholders to maintain continuous visibility of configuration changes while ensuring compliance with ...

SAIC

Configuration/Change Manager

Springfield, VA · On-site

As a Configuration/Change Manager, you will work closely with system owners, engineers, and stakeholders to maintain continuous visibility of configuration changes while ensuring compliance with ...

Maximus

Configuration Change Manager

VA · On-site +1

General information Job Posting Title Configuration Change Manager Date Friday, June 5, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted ...

kgs

ServiceNow Org Change Manager

Washington, DC · Remote

The ServiceNow Org Change Manager will lead organizational change management activities that help users, service teams, leaders, and stakeholders adopt ServiceNow capabilities successfully. Principal ...

Koniag, Inc.

ServiceNow Org Change Manager

Washington, DC · On-site

$110K - $135K/yr

The ServiceNow Org Change Manager will lead organizational change management activities that help users, service teams, leaders, and stakeholders adopt ServiceNow capabilities successfully. Principal ...

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Change Manager information

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How much do change manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for change manager in Reston, VA is $58.36, according to ZipRecruiter salary data. Most workers in this role earn between $45.77 and $73.51 per hour, depending on experience, location, and employer.

What is a change manager?

A change manager provides a business with a systematic approach to organizational or technological transitions. As a change manager, your job duties include collaborating with project managers and project teams, setting up change management processes, and implementing strategies to help make necessary changes successful. You also oversee change requests, work to control the change process, and help users accept and adapt to the transition. Another aspect of your job is to thoroughly document changes, both for future reference and in case audits or rollbacks take place.

What does a change manager do?

A Change Manager is responsible for overseeing and guiding the process of organizational change, ensuring that business transformations are implemented smoothly and with minimal disruption. They work to manage the human, technological, and process aspects of change initiatives, such as new software rollouts or restructuring efforts. Their key tasks include assessing change impacts, developing communication plans, training staff, and monitoring the effectiveness of change initiatives to achieve desired outcomes.

What are the key skills and qualifications needed to thrive as a change manager, and why are they important?

To thrive as a Change Manager, you need expertise in change management methodologies, project management, and organizational development, often supported by a relevant degree and certifications such as Prosci or ACMP. Familiarity with tools like change impact assessment software, project management platforms (e.g., Jira, Asana), and data analytics is typical. Strong communication, stakeholder engagement, and problem-solving skills set exceptional Change Managers apart. These competencies enable effective navigation of organizational transitions, ensuring initiatives are adopted smoothly and business goals are met.

What are some common challenges a change manager faces when implementing new processes, and how can they be addressed?

Change Managers often encounter resistance from employees who are accustomed to existing workflows, as well as communication gaps between different departments. To address these challenges, it’s important to engage stakeholders early, provide clear and consistent communication, and offer training or support as needed. Building strong relationships across teams and demonstrating the benefits of the proposed changes can also help to foster buy-in and minimize disruption.

What qualifications does a change manager need?

A change manager typically needs a bachelor's degree in business, management, or a related field. Relevant certifications such as Prosci Change Management Certification or PMI's Project Management Professional (PMP) can enhance qualifications, along with strong communication, leadership, and problem-solving skills. Experience in project management or organizational change is also valuable.
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Change Manager jobs near you
Infographic showing various Change Manager job openings in Reston, VA as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $121,399 per year, or $58.4 per hour.

Change Manager

Quantico, VA • On-site

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Full-time

Posted 14 days ago

ASM Research rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

21st of 226 rated it services

Job description

Position Summary
The Change Manager owns the end-to-end Change Management process for the Service Desk, ensuring all changes to IT systems, infrastructure, and services are assessed, approved, scheduled, and implemented with minimal risk and disruption to business operations.
Key Responsibilities
  • Own and execute the Change Management process in alignment with ITIL best practices.
  • Review, assess, and validate all submitted Requests for Change (RFCs) for completeness, risk, impact, and business justification.
  • Categorize changes (standard, normal, emergency) and apply appropriate approval workflows for each.
  • Maintain the Change Schedule / Forward Schedule of Change (FSC), identifying and resolving scheduling conflicts.
  • Assess change risk and impact in coordination with technical teams, and ensure rollback/contingency plans exist for all normal and emergency changes.
  • Monitor and report on change success/failure rates, unauthorized changes, and change-related incidents.
  • Ensure post-implementation reviews (PIRs) are conducted for major and failed changes, and drive lessons-learned into process improvements.
  • Maintain and continuously improve Change Management policies, procedures, and documentation.
  • Ensure accurate logging, tracking, and closure of all changes in the ITSM tool (e.g., ServiceNow, Remedy, Jira Service Management).
  • Produce and present Change Management metrics/KPIs (change success rate, emergency change volume, CAB approval turnaround) to leadership.
  • Enforce compliance with change freeze periods and blackout windows.
  • Mentor Service Desk analysts and stakeholders on proper change submission and documentation standards.

Required Qualifications
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Associate degree +2 years additional relevant experience, or 4 years additional relevant experience can be substituted.
  • 2 + years of experience in IT Service Management, Change Management, and Service Desk operations.
  • Solid understanding of ITIL framework (ITIL Foundation certification required; Intermediate/Practitioner preferred).
  • Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management) and their Change Management modules.
  • Strong risk assessment and impact analysis skills.
  • Proven ability to chair meetings and drive decisions among cross-functional technical stakeholders.
  • Excellent verbal and written communication skills, including experience communicating with executive stakeholders.
  • Strong organizational skills with experience managing competing schedules and priorities.
  • Must have experience establishing, managing, and reporting Performance Measures (KPIs, SLAs, and XLAs) in support of government defined Performance Requirements. These Performance measures include SLAs that measure operational performance such as system availability, response times, and resolution times, based on the priority level of the service request, and XLAs that measure the quality of the end-user experience, including Customer Satisfaction (CSAT) and Customer Effort Score (CES). Ideal candidates have experience in establishing baselines for SLAs and XLAs producing automated reports, and dashboard capabilities/technologies with near real-time visibility into all KPIs, SLAs, and XLAs.
  • Familiarity with ISO/IEC 20000-1 service management alignment.
  • Familiarity with CAT I/II/III vulnerability severity classifications and their role in driving Emergency change decisions.
  • Secret Clearance

Preferred Qualifications
  • ITIL 4 Managing Professional or Practitioner certifications, with Change Enablement specialization.
  • Experience supporting federal government clients/contracts.
  • Familiarity with configuration management databases (CMDB) and their relationship to change impact analysis.
  • Experience with Incident and Problem Management processes.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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