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Centurylink Customer Service Jobs (NOW HIRING)

Centurylink

Sales & Care Representative

San Marcos, TX · On-site

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

CenturyLink

Outside Plant Engineer

North Platte, NE · On-site

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

Outside Plant Engineer

North Platte, NE · On-site

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

SENIOR ENGINEER

Town And Country, MO · On-site

$99K - $137K/yr

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

Outside Plant Engineer

Rochester, MN · On-site

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

CenturyLink

Outside Plant Engineer

Rochester, MN

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

CenturyLink

SENIOR ENGINEER

Town And Country, MO · On-site

$99K - $137K/yr

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

CenturyLink

Call Center Supervisor

Des Moines, IA

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

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Centurylink Customer Service information

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How much do centurylink customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for centurylink customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Centurylink Customer Service position, and why are they important?

To excel as a Centurylink Customer Service representative, you need strong communication skills, problem-solving abilities, and ideally a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic telecommunications troubleshooting tools is commonly required. Patience, active listening, and a customer-focused attitude are vital soft skills for this role. These abilities help ensure customers receive prompt, effective assistance, which is crucial for satisfaction and retention.

What is a CenturyLink job description?

A CenturyLink customer service role involves assisting customers with their internet, phone, and television services, resolving technical issues, and providing account support. The position typically requires strong communication skills, familiarity with company products, and the ability to use customer service tools and systems. Employees may work in call centers or remotely, often following scheduled shifts and performance metrics.

How much does a CenturyLink technician make?

A CenturyLink technician typically earns an average salary of around $45,000 to $60,000 per year, depending on experience, location, and specific responsibilities. Technicians often perform installation, maintenance, and repair of telecommunications equipment and may require technical certifications or training.

What does a typical day look like for a Centurylink Customer Service representative?

A typical day for a Centurylink Customer Service representative involves answering inbound calls, emails, or chats from customers needing assistance with their accounts, billing inquiries, technical issues, or service changes. Representatives use specialized software to access customer information, troubleshoot problems, and document interactions. The role often involves collaborating with technical support teams or supervisors to resolve complex cases and may require multitasking to handle multiple inquiries efficiently. Team meetings and ongoing training sessions are also common to keep skills and product knowledge up to date.

Is CenturyLink a good company to work for?

CenturyLink customer service roles are generally considered stable with opportunities for advancement and skill development, often involving training in communication and technical troubleshooting. Employee reviews highlight a structured work environment and benefits, though some report high call volumes and performance metrics. Overall, it is viewed as a reliable employer within the telecommunications industry.

Can customer service jobs be remote?

Centurylink customer service jobs can often be performed remotely, especially for roles involving phone support, chat, or email communication. These positions typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. Remote customer service jobs are common in the industry and may offer flexible schedules.

What is a Centurylink Customer Service job?

A CenturyLink Customer Service job involves assisting customers with their internet, phone, and TV services. Responsibilities include answering inquiries, troubleshooting technical issues, processing account changes, and providing billing assistance. Representatives must have strong communication skills and a customer-focused attitude to ensure a positive experience. This role may be remote or office-based, depending on the position and location. Training is provided to help employees understand products, services, and company policies.

More about Centurylink Customer Service jobs
What cities are hiring for Centurylink Customer Service jobs? Cities with the most Centurylink Customer Service job openings:
What are the most commonly searched types of Centurylink Customer Service jobs? The most popular types of Centurylink Customer Service jobs are:
What states have the most Centurylink Customer Service jobs? States with the most job openings for Centurylink Customer Service jobs include:
What job categories do people searching Centurylink Customer Service jobs look for? The top searched job categories for Centurylink Customer Service jobs are:
Centurylink Customer Service jobs near you
Infographic showing various Centurylink Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Sales & Care Representative

Sales & Care Representative

CenturyLink

San Marcos, TX

Other

Re-posted 17 days ago

CenturyLink rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

11th of 82 rated telecommunications companies

Job description

Company Description

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Come join the CenturyLink family and be a part of something special!

Job Description

As a successful Sales and Care Representative you will be working in a call center promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:

Perfect the customer experience by providing excellent service on every call

Receive inbound calls from CenturyLink residential customers

Meet required sales objectives by selling CenturyLink products and services 

Consult with customers to gather information and make recommendations for their communication and entertainment needs 

Use various computer systems & screens simultaneously to process sales and service orders 

Build and maintain strong customer rapport 

Consult, multi-task, and problem solve with the customer

Alternate Location: San Marcos, TX (Texas)

Qualifications

Customer service experience and people skills is preferred. 

Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


What CenturyLink employees say

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Benefits

Hours and flexibility

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