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Centurylink Customer Service Jobs (NOW HIRING)

Centurylink

Sales & Care Representative

San Marcos, TX · On-site

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

Outside Plant Engineer

North Platte, NE · On-site

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

CenturyLink

Outside Plant Engineer

North Platte, NE

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

SENIOR ENGINEER

Town And Country, MO · On-site

$99.90K - $137.20K/yr

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

Outside Plant Engineer

Rochester, MN · On-site

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

CenturyLink

Outside Plant Engineer

Rochester, MN

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

CenturyLink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

CenturyLink

SENIOR ENGINEER

Town And Country, MO · On-site

$99.90K - $137.20K/yr

Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is ...

Centurylink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

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How much do centurylink customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for centurylink customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Centurylink Customer Service job?

A CenturyLink Customer Service job involves assisting customers with their internet, phone, and TV services. Responsibilities include answering inquiries, troubleshooting technical issues, processing account changes, and providing billing assistance. Representatives must have strong communication skills and a customer-focused attitude to ensure a positive experience. This role may be remote or office-based, depending on the position and location. Training is provided to help employees understand products, services, and company policies.

What are the key skills and qualifications needed to thrive in the Centurylink Customer Service position, and why are they important?

To excel as a Centurylink Customer Service representative, you need strong communication skills, problem-solving abilities, and ideally a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic telecommunications troubleshooting tools is commonly required. Patience, active listening, and a customer-focused attitude are vital soft skills for this role. These abilities help ensure customers receive prompt, effective assistance, which is crucial for satisfaction and retention.

What does a typical day look like for a Centurylink Customer Service representative?

A typical day for a Centurylink Customer Service representative involves answering inbound calls, emails, or chats from customers needing assistance with their accounts, billing inquiries, technical issues, or service changes. Representatives use specialized software to access customer information, troubleshoot problems, and document interactions. The role often involves collaborating with technical support teams or supervisors to resolve complex cases and may require multitasking to handle multiple inquiries efficiently. Team meetings and ongoing training sessions are also common to keep skills and product knowledge up to date.
More about Centurylink Customer Service jobs
What cities are hiring for Centurylink Customer Service jobs? Cities with the most Centurylink Customer Service job openings:
What are the most commonly searched types of Centurylink Customer Service jobs? The most popular types of Centurylink Customer Service jobs are:
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What job categories do people searching Centurylink Customer Service jobs look for? The top searched job categories for Centurylink Customer Service jobs are:
Centurylink Customer Service jobs near you
Infographic showing various Centurylink Customer Service job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 100% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Sales & Care Representative

Sales & Care Representative

Centurylink

San Marcos, TX • On-site

Full-time

Posted 2 days ago

CenturyLink rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

10th of 76 rated telecommunications companies

Job description

Company Description
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
Come join the CenturyLink family and be a part of something special!
Job Description
As a successful Sales and Care Representative you will be working in a call center promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:
• Perfect the customer experience by providing excellent service on every call
• Receive inbound calls from CenturyLink residential customers
• Meet required sales objectives by selling CenturyLink products and services
• Consult with customers to gather information and make recommendations for their communication and entertainment needs
• Use various computer systems & screens simultaneously to process sales and service orders
• Build and maintain strong customer rapport
• Consult, multi-task, and problem solve with the customer
Alternate Location: San Marcos, TX (Texas)
Qualifications
Customer service experience and people skills is preferred.
Additional Information
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

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