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Cdc Call Center Jobs (NOW HIRING)

Volvo Group

First Line Manager

Byhalia, MS

This position reports to the CDC Director. Scope Manages an allocated part of the Distribution Center, in one of the operational areas (Inbound/Outbound/Mack) Manages Team Leaders and respective team ...

Volvo Group

First Line Manager

Byhalia, MS · On-site

This position reports to the CDC Director. Scope • Manages an allocated part of the Distribution Center, in one of the operational areas (Inbound/Outbound/Mack) • Manages Team Leaders and ...

Citadel

SBA Business Development Officer

Exton, PA · Hybrid

$80K - $111K/yr

Citadel's call center and inbound member channels The SBA BDO will help train, guide, and support ... Work collaboratively with Credit, Operations, LSPs, and CDC partners to structure and close SBA ...

Citadel

SBA Business Development Officer

Exton, PA · On-site

$80K - $111K/yr

Citadel's call center and inbound member channels The SBA BDO will help train, guide, and support ... Work collaboratively with Credit, Operations, LSPs, and CDC partners to structure and close SBA ...

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Cdc Call Center information

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How much do cdc call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for cdc call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a CDC Call Center?

A CDC Call Center is a contact center operated by the Centers for Disease Control and Prevention (CDC) that provides information, support, and guidance to the public, healthcare professionals, and other stakeholders on a wide range of public health topics. These call centers are especially active during public health emergencies, such as disease outbreaks, where they help answer questions, provide up-to-date information, and direct callers to relevant resources. CDC Call Center representatives are trained to deliver accurate, timely information based on CDC guidelines and protocols.

What are the key skills and qualifications needed to thrive as a CDC Call Center representative?

To thrive as a CDC Call Center Representative, you typically need a background in customer service, strong verbal communication skills, and knowledge of public health guidelines or medical terminology. Familiarity with call center phone systems, customer relationship management (CRM) software, and data entry tools is often required. Active listening, patience, and the ability to remain calm under pressure are vital soft skills for effectively assisting callers. These competencies are crucial for delivering accurate information, supporting public health initiatives, and ensuring a positive caller experience during high-stress situations.

How does a CDC Call Center representative typically collaborate with public health experts and other departments during a health crisis?

CDC Call Center representatives work closely with public health experts, epidemiologists, and communication teams to ensure they provide accurate and up-to-date information to the public. During health crises, they may attend regular briefings, receive updated protocols, and relay urgent concerns or trends back to CDC officials. Effective collaboration ensures that callers receive consistent guidance and that emerging issues are quickly escalated to the appropriate teams. This cross-departmental communication is vital for maintaining public trust and ensuring a swift, coordinated response.

What is the difference between Cdc Call Center vs Cdc Customer Service Representative?

AspectCdc Call CenterCdc Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedCall center or office environment, customer-focused
Employer & Industry UsagePublic health agencies, government health departmentsPublic health organizations, government agencies
Common Search & ComparisonYesYes

The Cdc Call Center and Cdc Customer Service Representative roles share similar credentials, work environments, and industry usage. Both positions involve handling public inquiries related to health topics within government health agencies. The main difference lies in the specific job titles used by employers, but their responsibilities and requirements are closely aligned.

Is working for the CDC a good job?

Working as a CDC call center employee involves handling public inquiries related to health and safety, often requiring strong communication skills and knowledge of public health protocols. The job can offer stable employment, benefits, and opportunities for professional development in a government setting.
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What states have the most Cdc Call Center jobs?

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Cdc Call Center jobs near you
Infographic showing various Cdc Call Center job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Medical Center Receptionist

Denton, TX • On-site

Health Services of North Texas Inc
See more jobs at Health Services of North Texas Incexternal

$15.50 - $18.75/hr

Full-time

Re-posted 24 days ago

Job description

Description

Passion. Commitment. Purpose. Community.Find your calling at Health Services of North Texas.

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy.


Our vision: A healthy community.


HSNT is seeking Medical Center Receptionists who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs.


Our current Medical Center Receptionists love HSNT because we are truly able to make a difference in the lives of the patients whom we serve. Our Medical Center Receptionists become a part of a tight-knit, interdisciplinary medical team focused on providing high-quality care to members of our community. Individuals that are successful in this role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients, have experience in a medical office and/or call center environment, and are preferably fluent in both English and Spanish.


Our Medical Center Receptionists help connect patients with services and medical care by scheduling appointments for our medical providers in multiple clinical sites and provide information about services and programs offered by our agency.


In joining HSNT as a Medical Receptionist, you'll be stepping into a strong, established team that is passionate about their work and are focused on learning and developing their skills.


A day in the life of our Medical Center Receptionist may look like this:

  • Answers the telephone and either responds to inquiry or directs caller to appropriate personnel.
  • Accurately records caller messages and make calls as directed by the medical providers.
  • Analyzes patient information on schedules prior to scheduled medical visits.
  • Schedules appointments in the electronic medical records system according to established policies and procedures.
  • Greets and directs patients, guests, vendors, and visitors. Requests sign in as appropriate.
  • Provides information regarding medical center services and eligibility requirements for the Sliding Fee Scale.
  • Register patient according to medical center policies and procedures.
  • Verify coverage benefits and eligibility.
  • Collects payments and reconciles daily cash reports to complete deposits.
  • Maintains forms and office supplies for front office activities.
  • Practices OSHA Safety Standards and abides by CDC guidelines.
  • Maintains a clean and organized waiting room/reception area.
  • Complete reporting as assigned.
  • Participates in quality initiatives as needed.
  • May perform other duties as assigned by the Business Office Manager or Practice Administrator.


Requirements

We ask that our Medical Receptionists have the following:

  • High School graduate or equivalent.
  • Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
  • Familiarity and comprehension with medical terminology.
  • Must possess initiative and be a self-starter.
  • Ability to organize and prioritize.
  • Bilingual skills (Spanish/English) a plus.
  • Exceptional customer service skills
  • Strong computer skills (including familiarity with electronic health record systems)
  • Strongly developed attention to detail.
  • Ability to adapt easily to changing environments.
  • Ability to multi-task in a busy environment
  • Ability to communicate effectively with all levels of the organization.
  • Ability to work with people and work under pressure.
  • Ability to maintain confidentiality.
  • Must have proven skills in working independently, self-motivated and goal oriented.
  • Must be willing to work at any HSNT location, other than assigned site and be agreeable to work weekends, as responsibilities may dictate.
Here at HSNT you'll find an innovative, pioneering approach to tackling community health issues-we find it extremely rewarding and fulfilling and we think you will, too! We invite you to apply online at:https://www.healthntx.org/index.php/career-opportunities/We also invite you to visit our website and see what our patients have to say: www.healthntx.org.2018 Winner: Best of Denton CountyFederally Qualified Health Center (FQHC) and FTCA Deemed.A partner agency of United WayEOE

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