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Cdc Call Center Jobs in Georgia (NOW HIRING)

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Cdc Call Center information

See Georgia salary details

$9

$15

$21

How much do cdc call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for cdc call center in Georgia is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.25 per hour, depending on experience, location, and employer.

What is the difference between Cdc Call Center vs Cdc Customer Service Representative?

AspectCdc Call CenterCdc Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedCall center or office environment, customer-focused
Employer & Industry UsagePublic health agencies, government health departmentsPublic health organizations, government agencies
Common Search & ComparisonYesYes

The Cdc Call Center and Cdc Customer Service Representative roles share similar credentials, work environments, and industry usage. Both positions involve handling public inquiries related to health topics within government health agencies. The main difference lies in the specific job titles used by employers, but their responsibilities and requirements are closely aligned.

How does a CDC Call Center representative typically collaborate with public health experts and other departments during a health crisis?

CDC Call Center representatives work closely with public health experts, epidemiologists, and communication teams to ensure they provide accurate and up-to-date information to the public. During health crises, they may attend regular briefings, receive updated protocols, and relay urgent concerns or trends back to CDC officials. Effective collaboration ensures that callers receive consistent guidance and that emerging issues are quickly escalated to the appropriate teams. This cross-departmental communication is vital for maintaining public trust and ensuring a swift, coordinated response.

What are the key skills and qualifications needed to thrive as a CDC Call Center representative?

To thrive as a CDC Call Center Representative, you typically need a background in customer service, strong verbal communication skills, and knowledge of public health guidelines or medical terminology. Familiarity with call center phone systems, customer relationship management (CRM) software, and data entry tools is often required. Active listening, patience, and the ability to remain calm under pressure are vital soft skills for effectively assisting callers. These competencies are crucial for delivering accurate information, supporting public health initiatives, and ensuring a positive caller experience during high-stress situations.

What is a CDC Call Center?

A CDC Call Center is a contact center operated by the Centers for Disease Control and Prevention (CDC) that provides information, support, and guidance to the public, healthcare professionals, and other stakeholders on a wide range of public health topics. These call centers are especially active during public health emergencies, such as disease outbreaks, where they help answer questions, provide up-to-date information, and direct callers to relevant resources. CDC Call Center representatives are trained to deliver accurate, timely information based on CDC guidelines and protocols.

What are popular job titles related to Cdc Call Center jobs in Georgia?

For Cdc Call Center jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Cdc Call Center jobs in Georgia look for?

The top searched job categories for Cdc Call Center jobs in Georgia are:

What cities in Georgia are hiring for Cdc Call Center jobs?

Cities in Georgia with the most Cdc Call Center job openings:

Cdc Call Center jobs near you
Infographic showing various Cdc Call Center job openings in Georgia as of August 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $31,459 per year, or $15.1 per hour.

Business Analyst (Watch Officer) - Part-Time / On-Call (Weekend Coverage) A/B Shift

DecisionPoint | Cortek

Atlanta, GA • On-site

$24 - $28/hr

Part-time

Re-posted 11 days ago

Job description

Overview
DecisionPoint is seeking a Business Analyst (Watch Officer) - Part-Time / On-Call (Weekend Coverage) to join our team in Atlanta providing On-demand operational, technical, and scientific subject matter expertise support that addresses response-related requirements enabling CDC to rapidly expand its capacity to respond to public health emergencies.
The Division of Emergency Operations (DEO), with support of the Office of Readiness and Response (ORR), is actively working to enhance and augment CDC's approach to preparedness and response for Public Health Emergencies which supports the development and implementation of the CDCReady Responder Program.
This is a part-time, 100% onsite, on-call position supporting operations on an as-needed basis. The role requires weekday and weekend on-call coverage, which may include support during A Shift (7:00 AM-3:00 PM) and B Shift (3:00 PM-11:00 PM) in accordance with operational requirements.
Duties & Responsibilities
  • Contractor shall provide support to the 24/7 Emergency Operations Center (EOC) staff.
  • Serve as the communication liaison between the EOC, supported Centers, Institutes and Offices (CIOs), outside federal agencies, health officials, and the public.
  • Screen and triage all response-related calls, and transfer call to the appropriate subject matter expert (SME- Duty Officer/Communications Coordinator).
  • Receive, assess, and report response-related information in accordance with existing Standard Operating Procedures (SOPs) and protocols.
  • Become proficient with EOC Database Support System (EDSS) for triage support and response protocol guidance.
  • Become proficient with documentation of response-related calls in the appropriate CDC system, record all calls in the database by type, caller, etc., and record the specific action taken to satisfactorily accommodate the caller.
  • Receive response-related reports and distribute to internal and external partners, as requested.
  • Triage response-related Requests for Information (RFI), for Assistance (RFA), or Resources (RFR) when received.
  • Serve as action officer that follows up on response-related critical actions on behalf of the Duty Officer and/or Senior Operations Officer. Tracks critical actions for monthly report for Duty Officer and Senior Operations Officer.
  • Coordinates with response task forces and teams to meet support requirements.
  • When required, coordinate with the Duty Officer to update protocols and procedures related to triage of incoming response calls.
  • Maintain a Shift Change Log for briefing the oncoming shift and participate in shift change briefs with the Duty Officer.

Qualifications
  • Junior (BA/BS in Public Health, or similar, with 2+ years work experience, or 4+ years work experience in an Emergency Operations Center environment).
  • 0-2 years of Operations Center experience required.
  • Ability to obtain a Public Trust Clearance.
  • Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook Mail).
  • Ability to effectively communicate needs at all briefings to assist with operational strategy.
  • Ability to follow precise protocol for disseminating information to callers.
  • Ability to identify gaps in existing resources.
  • Ability to multitask in emergency situations.
  • Ability to be flexible with a strong sense of urgency.
  • Interpersonal communication: telephone, email, and business etiquette.
  • Strong proofreading skill and attention to detail.
  • Strong organizational skills.
  • Ability to follow protocols and procedures set forth by a provided set of instructions
  • Proactive problem solver, actively addressing issues that arise through proper channels and within existing parameters

Compensation: Anticipated hourly rate range is $24.00-$28.00 per hour.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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