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Ccna Collaboration Jobs (NOW HIRING)

Qentelli

Audio/ Visual Collaboration Engineer

Richardson, TX · On-site

$73K - $96K/yr

Cisco CCNA Collaboration Certification. * Additional AV manufacturer certifications are highly desirable. Skills & Competencies * Excellent troubleshooting and analytical skills. * Strong project ...

Netsync Network Solutions

Engineer II

Houston, TX · On-site

Working to complete CCNA-Collaboration or substantial equivalent knowledge or experience. Technical Skills: * Knowledge of collaboration products, ability to configure and install them based on ...

Netsync Network Solutions

Engineer II

Houston, TX · On-site

Working to complete CCNA-Collaboration or substantial equivalent knowledge or experience. Technical Skills: * Knowledge of collaboration products, ability to configure and install them based on ...

Netsync Network Solutions

Engineer II

Houston, TX · On-site

Working to complete CCNA-Collaboration or substantial equivalent knowledge or experience. Technical Skills: * Knowledge of collaboration products, ability to configure and install them based on ...

CDW LLC.

NY · On-site

$102K - $140K/yr

Networking or collaboration certification such as CCNA, CCNP, CCNA Collaboration, CCNP Collaboration, or equivalent experience. * Experience with Cisco Unified Communications Manager, Cisco Unity ...

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Ccna Collaboration information

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$14

$39

$64

How much do ccna collaboration jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ccna collaboration in the United States is $39.45, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $49.76 per hour, depending on experience, location, and employer.

What is a CCNA Collaboration certification?

The CCNA Collaboration is an entry-level certification offered by Cisco that validates a professional’s skills in collaboration and video network solutions. It is designed for network video engineers, collaboration engineers, and IP telephony specialists who want to demonstrate their ability to implement and support Cisco collaboration and communication devices. The certification covers topics such as Cisco Unified Communications, video, voice, and networking basics. Earning this credential helps professionals prove their expertise in supporting the integration of voice, video, and other collaborative technologies within enterprise environments.

What are the key skills and qualifications needed to thrive as a CCNA Collaboration professional, and why are they important?

To thrive as a CCNA Collaboration professional, you need a solid understanding of networking fundamentals, VoIP technologies, and unified communications, typically validated by earning the Cisco CCNA Collaboration certification. Familiarity with Cisco Unified Communications Manager, IP phones, network troubleshooting tools, and relevant Cisco platforms is essential. Strong analytical thinking, effective communication, and the ability to work well in teams help professionals excel in supporting complex collaboration solutions. These skills and qualifications are vital for ensuring reliable, efficient communication systems and successful project outcomes in today's connected workplaces.

What are some typical challenges faced by professionals in CCNA Collaboration roles, and how can they be addressed?

Professionals in CCNA Collaboration roles often encounter challenges such as integrating multiple communication platforms, managing network security for voice and video traffic, and troubleshooting connectivity between diverse devices. Staying updated with evolving Cisco collaboration technologies and best practices is crucial. Collaborating closely with network engineers, support teams, and end-users can help identify and resolve issues efficiently, while ongoing training and certification renewal will ensure skills remain current in this fast-paced field.

What is the difference between Ccna Collaboration vs Ccna Routing and Switching?

AspectCcna Collaboration
CertificationsRequires CCNA Collaboration certification, focusing on collaboration and voice technologies
Work EnvironmentTypically involves configuring and managing VoIP, unified communications, and collaboration tools
Industry UsageUsed in organizations implementing Cisco collaboration solutions like Cisco Unified Communications Manager
Common Search IntentPeople comparing collaboration-focused Cisco certifications and roles

While CCNA Collaboration emphasizes voice, video, and unified communications, CCNA Routing and Switching centers on network infrastructure and routing protocols. Both certifications are Cisco entry-level credentials but target different areas of network technology. CCNA Collaboration is ideal for roles involving communication systems, whereas CCNA Routing and Switching suits general network infrastructure roles.

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Ccna Collaboration jobs near you
Infographic showing various Ccna Collaboration job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,062 per year, or $39.5 per hour.

Center Engineer

Springfield, VA • On-site

Stratedge IT Consulting INC
See more jobs at Stratedge IT Consulting INCexternal

$47/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title : Senior Cisco Voice & Contact Center Engineer
Location : Springfield, VA
Client: TCS 
Rate: $47/hr on c2c
Positions: 3
JD :
****PLEASE NOTE The rates may be negotiable based on experience, education, geographic location, and other factors..****
Voice Infrastructure Support Engineer, Cisco Unified Contact Center Express (UCCX) administration and scripting, Cisco Unified Communications Manager (CUCM) administration, IVR software and automated messaging systems, BVOIP operations, POTS, and PRI lines, Current Cisco certifications (CCNA Collaboration or higher)
Voice Infrastructure Support Engineer
Required Technical Skills:
Core Cisco Voice Infrastructure:
• Advanced expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting
• Proven experience with Cisco Unified Communications Manager (CUCM) administration
• Basic understanding of IVR software and automated messaging systems
• Strong proficiency in Cisco Finesse desktop configuration and queue management
• Demonstrated ability to manage BVOIP operations, POTS, and PRI lines
Call Center Technologies:
• Advanced knowledge of Calabrio Contact Center platform, including:
o Call recording system administration
o Quality management configuration
o Workforce management scheduling and forecasting
o Performance analytics and reporting
• Experience with Cisco softphone implementation and troubleshooting
• Expertise in Finesse call queue configuration and routing strategies
• Proficiency in managing multi-skill routing and agent assignments
• Ability to configure and maintain AT&T portal services
Business Continuity & Disaster Recovery:
• Experience implementing and maintaining DR voice plans
• Knowledge of site-to-site failover procedures
• Expertise in contingency routing and number management
• Understanding of dispatcher backup systems and gas control call queue management
Day-to-Day Operations:
• Ability to efficiently manage CSR onboarding and extension assignments
• Experience with Finesse desktop and sidecart configuration
• Strong troubleshooting skills for queue management issues
• Capability to perform independent call center opening/closing procedures
Required Experience:
• Minimum 5 years of hands-on experience with Cisco voice infrastructure
• Proven track record managing Calabrio Contact Center solutions
• Experience supporting mission-critical call center operations
• Current Cisco certifications (CCNA Collaboration or higher)
Key Responsibilities:
• Maintain and optimize voice infrastructure supporting emergency dispatch operations
• Manage Calabrio workforce management system and reporting
• Configure and maintain Finesse call queues and routing strategies
• Execute and test disaster recovery procedures
• Provide technical leadership for voice infrastructure improvements
• Manage day-to-day call center technical operations independently
This role requires strong expertise in Calabrio Contact Center solutions and Cisco voice infrastructure, with particular emphasis on call queue management, workforce optimization, and softphone technologies. The ideal candidate will have both technical proficiency and practical experience in maintaining critical call center operations.