Job Title(s): CCIE Collaboration certified engineer
Duration: 3 months
Location: 100% remote
Pay Rate: Between $80 to $130 hourly
Work Authorization: Authorized to work in the US without the need for sponsorship.
Role Overview:
We are looking for a
CCIE Collaboration Certified Engineer to lead a Webex Contact Center transformation. The candidate
must have deep, hands-on expertise in Cisco Webex Contact Center (WxCC) — covering migration, IVR/ACD routing, and flow development — combined with
strong Unified Contact Center Enterprise (UCCE) experience in large-scale environments.
Level: Senior / Lead Engineer with a proven track record across the full contact center delivery lifecycle: design, implementation, and migration of enterprise cloud solutions. Approximately 10 years experience, 3+ years hands-on.
Skills:
Required:
- CCIE Collaboration certification
- Cisco Webex Contact Center (WxCC) — IVR/ACD flow development, migration, Webex Control Hub
- Unified Contact Center Enterprise (UCCE)
- SIP call routing and RTP/media path troubleshooting
- Enterprise live-agent handoff and orchestration
- True Lead experience with solutions experience
Preferred:
- Health care experience is preferred
- CUCM and PSTN/carrier connectivity
- Diagnostics and monitoring (CDRs, Control Hub metrics)
- ITIL-based change management
- Tier-2 support for mission-critical voice environments
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at .
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities