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Caterpillar Service Engineer Jobs (NOW HIRING)

Caterpillar

Software Engineer

Virginia Beach, VA

$97K - $158K/yr

Caterpillar's Oil and Gas division, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield ...

Caterpillar

Logistics Engineer

Morton, IL · On-site

... and Global Services supporting Caterpillar dealers and customers. Our teams work together in ... As a Logistics Engineer, you will be responsible for researching, developing, and implementing ...

Caterpillar

Elec Sys V&V Sr. Engineer

Mossville, IL · On-site

$112K - $169K/yr

... enable Caterpillar to deliver high quality products and services. Test cutting-edge embedded ... engineering projects for release to production in a manner to ensure products provide superior ...

Caterpillar

Controls Engineer

Seguin, TX

$89K - $133K/yr

When you join Caterpillar, you're joining a global team who cares not just about the work we do ... Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or ...

Caterpillar

Product Support Field Engineer

Griffin, GA · On-site

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to ... EPD has an opening for a Product Support Field Engineer located primarily in Griffin, Georgia but ...

Caterpillar

Senior Engineer-Design

Lafayette, IN · On-site

$125K - $169K/yr

Caterpillar Inc. seeks Senior Engineer-Design at its facility located at 3701 South Street ... evaluation, service, plant personnel, suppliers, and consultants. Collaborate on design and ...

Caterpillar

Controls Engineer

Seguin, TX

$89K - $133K/yr

When you join Caterpillar, you're joining a global team who cares not just about the work we do ... Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or ...

Caterpillar

Controls Engineer

Seguin, TX

$89K - $133K/yr

When you join Caterpillar, you're joining a global team who cares not just about the work we do ... Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or ...

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All JobsCaterpillar Service Engineer Jobs

Caterpillar Service Engineer information

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$66

How much do caterpillar service engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for caterpillar service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Caterpillar Service Engineer, and why are they important?

To thrive as a Caterpillar Service Engineer, you need strong mechanical and electrical diagnostic skills, a technical qualification in engineering or a related field, and familiarity with heavy equipment maintenance. Proficiency with Caterpillar diagnostic software, service manuals, and specialized repair tools is typically required, along with relevant certifications such as ASE or manufacturer-specific training. Excellent problem-solving abilities, customer service orientation, and effective communication are crucial soft skills for this role. These capabilities ensure accurate troubleshooting, minimize equipment downtime, and maintain high customer satisfaction.

What are the most common challenges faced by a Caterpillar Service Engineer in the field?

As a Caterpillar Service Engineer, one of the main challenges involves troubleshooting complex machinery issues in diverse environments, which may require quick thinking and adaptability. You'll often work independently or in small teams at customer sites, handling urgent repairs or maintenance under tight deadlines. Additionally, keeping up-to-date with rapidly evolving technologies and diagnostic tools is essential, as is maintaining strong communication with clients and internal technical support teams to ensure customer satisfaction.

What does a Caterpillar Service Engineer do?

A Caterpillar Service Engineer is responsible for the maintenance, repair, and technical support of Caterpillar machinery and equipment. They diagnose and troubleshoot mechanical, electrical, and hydraulic issues, ensuring machines operate efficiently and safely. These engineers often work on-site at construction, mining, or industrial locations, providing expert advice and hands-on service. They also update customers on equipment status, train operators, and may assist in installing new machinery.

What is the difference between Caterpillar Service Engineer vs Heavy Equipment Technician?

AspectCaterpillar Service EngineerHeavy Equipment Technician
CredentialsCertifications in Caterpillar systems, technical diplomasASE certifications, technical diplomas
Work EnvironmentField service, repair shops, customer sitesRepair shops, construction sites, fieldwork
Employer & IndustryManufacturers, dealerships, construction, miningConstruction, agriculture, mining, equipment rental

The Caterpillar Service Engineer and Heavy Equipment Technician roles share similar certifications and work environments, often overlapping in industry usage. However, Service Engineers typically focus on diagnosing and repairing Caterpillar machinery on-site or at dealerships, while Heavy Equipment Technicians may work on a broader range of equipment in repair shops or on-site. Both roles are essential in maintaining heavy machinery performance and require technical expertise.

More about Caterpillar Service Engineer jobs
What states have the most Caterpillar Service Engineer jobs? States with the most job openings for Caterpillar Service Engineer jobs include:
What job categories do people searching Caterpillar Service Engineer jobs look for? The top searched job categories for Caterpillar Service Engineer jobs are:
Caterpillar Service Engineer jobs near you
Infographic showing various Caterpillar Service Engineer job openings in the United States as of June 2026, with employment types broken down into 100% As Needed. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.
Technical Communicator

Technical Communicator

Hawthorne Machinery Co.

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

We Build Better Communities
Be Part of the Hawthorne Difference!
Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).
If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you've come to the right place! At Hawthorne Cat, we're always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.
Our people are our most valuable asset. That's why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
POSITION SUMMARY:
Under limited supervision of the General Service Manager-Machinery, this position acts as a liaison between the dealership and Caterpillar. The Technical Communicator will communicate with Caterpillar and relay any pertinent information as needed to the customers and the dealership.
ESSENTIAL FUNCTIONS:
  1. Keep personnel informed of the latest updates from Caterpillar by maintaining a Technical Library and distributing technical information within the organization.
  2. Develop and maintain Caterpillar contacts to ensure a point of contact for all CAT product updates.
  3. Provide excellent customer support that includes troubleshooting, providing logical and timely response to customer technical problems and questions, and representing our customers in relaying product concerns to Caterpillar.
  4. Accurately provide timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation.
  5. Identify components likely to be involved using standard reference if given an operator's complaint. Gather and report all requested data including production codes if given a specific product failure. Identify the correct factory service engineering contact to resolve if given a specific product problem. Describe failure verbally and in writing if given a failed part.
  6. Administer the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed.
  7. Will go out in the field as needed to ensure the latest updated information is communicated to the Parts and Sales departments.
  8. Determine cause of wear, failure, reusability, and salvage methods on worn or failed parts.
  9. Implement effect of specific application or user maintenance practices on performance.
  10. Make inspections and generate reports of deficiencies for user or for factory.
  11. Measure scheduled oil sampling results and makes recommendations to user as needed.
  12. Take into consideration Dealer and factory liability when reporting and investigating an accident.
  13. Review warranty claims and shipment of iron if needed and determines applicability of Caterpillar warranty.
  14. Provide product information to Caterpillar, assisting CAT in justifying change, developing and maintaining contacts with product groups, assist in product testing, and providing timely feedback to product groups.
  15. Administer and maintain ongoing log of product problems and actions that were needed to resolve.
  16. Provide technical assistance and training for the customer.
  17. Contribute to team effort by accomplishing related results as needed.
  18. Perform other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
  1. Must have a high school diploma or equivalent, or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
  2. AA degree from a trade school preferred.
  3. Must have two (2) years general office experience.
  4. Minimum five (5) years experience working in a Caterpillar Dealer service department as a technician and technical correspondents/field service.
  5. Must have a valid CA Class C Driver's License with a clean driving record.
  6. Must have working knowledge of the Microsoft Office Suite.
  7. Proficient with Caterpillar service computer programs.
  8. Demonstrate excellent communication skills both verbal and written.
  9. Ability to work in team environment and possess positive attitude.
  10. Available to travel and attend out of state meetings as required.
  11. Ability to multitask and establish priorities.
  12. Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.

PHYSICAL DEMANDS:
  1. Walking: Moves about on foot often through uneven terrain.
  2. Handling: Picks up items, helps or works with hands.
  3. Lifting: Up to 60lbs. Daily; frequent exertion.
  4. Reaching: Extends hands and arms in any direction.
  5. Stooping: Bends body downward and forward by bending at knees or waist.
  6. Standing: Remains in standing position. If required to perform various functions of the job.
  7. Climbing: In and out of equipment and operated heavy equipment.
  8. Vision: Reads work tickets, parts and service books.
  9. Talking: Communications by radio, phone, and in person.
  10. Sitting: Sits in equipment, vehicles, and at desk for long periods of time.
  11. Driving: Drives company vehicle to and from jobsites.

ENVIRONMENTAL:
  1. Noise: Works in conditions with constant or intermittent noise.
  2. Temp/Weather: Works indoors and outdoors with variations of temperature and weather conditions.
  3. Exposure: Foul odors, fumes and harsh substances.

HERE'S WHAT WE OFFER...
  • Competitive Compensation
  • A great work environment and culture
  • Career growth and advancement opportunities
  • Training
  • Medical, Dental and Vision plans
  • Medical Video Appointments available
  • Health Savings Account available
  • Paid Time Off (PTO) Pay
  • 401(k) Plan + Company Matching
  • Health and Dependent Care Flexible Spending Accounts
  • Life & Accident Insurance
  • Employee Assistance Programs
  • Legal Plan
  • Travel Assistance Plan
  • Wellness Programs
  • Referral Bonus Program
  • Longevity Bonus Program
  • Recognition Programs and much more
  • Hawthorne CAT discounts
  • Boot Reimbursement
  • Tuition Reimbursement
  • Company-Supplied Uniforms
  • Advanced Technical Training
  • Estimated Compensation $80,000 - $100,000 annually

Interested in joining the Hawthorne team? Check out our current available positions at:
www.hawthornecat.com/careers
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D
Hawthorne Cat® Participates in E-Verify.

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