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Caterpillar Service Engineer Jobs (NOW HIRING)

Caterpillar

When you join Caterpillar, you're joining a global team who cares not just about the work we do ... Role Definition Join Caterpillar's Electric Power Division as a Field Service Engineer I , where ...

Caterpillar

Elec Sys V&V Sr. Engineer

Mossville, IL · On-site

$112K - $169K/yr

... enable Caterpillar to deliver high quality products and services. Test cutting-edge embedded ... engineering projects for release to production in a manner to ensure products provide superior ...

Caterpillar

Logistics Engineer

Waco, TX · On-site

$97K - $146K/yr

When you join Caterpillar, you're joining a global team who cares not just about the work we do ... We're committed to our customers, who build a better world with our products, services and ...

Caterpillar

Automation Engineer

Sanford, NC · On-site

$89K - $144K/yr

When you join Caterpillar, you're joining a global team who cares not just about the work we do ... and services in specific industry domain to achieve business goals. Top candidates for this ...

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How much do caterpillar service engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for caterpillar service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Caterpillar Service Engineer, and why are they important?

To thrive as a Caterpillar Service Engineer, you need strong mechanical and electrical diagnostic skills, a technical qualification in engineering or a related field, and familiarity with heavy equipment maintenance. Proficiency with Caterpillar diagnostic software, service manuals, and specialized repair tools is typically required, along with relevant certifications such as ASE or manufacturer-specific training. Excellent problem-solving abilities, customer service orientation, and effective communication are crucial soft skills for this role. These capabilities ensure accurate troubleshooting, minimize equipment downtime, and maintain high customer satisfaction.

What are the most common challenges faced by a Caterpillar Service Engineer in the field?

As a Caterpillar Service Engineer, one of the main challenges involves troubleshooting complex machinery issues in diverse environments, which may require quick thinking and adaptability. You'll often work independently or in small teams at customer sites, handling urgent repairs or maintenance under tight deadlines. Additionally, keeping up-to-date with rapidly evolving technologies and diagnostic tools is essential, as is maintaining strong communication with clients and internal technical support teams to ensure customer satisfaction.

What does a Caterpillar Service Engineer do?

A Caterpillar Service Engineer is responsible for the maintenance, repair, and technical support of Caterpillar machinery and equipment. They diagnose and troubleshoot mechanical, electrical, and hydraulic issues, ensuring machines operate efficiently and safely. These engineers often work on-site at construction, mining, or industrial locations, providing expert advice and hands-on service. They also update customers on equipment status, train operators, and may assist in installing new machinery.

What is the difference between Caterpillar Service Engineer vs Heavy Equipment Technician?

AspectCaterpillar Service EngineerHeavy Equipment Technician
CredentialsCertifications in Caterpillar systems, technical diplomasASE certifications, technical diplomas
Work EnvironmentField service, repair shops, customer sitesRepair shops, construction sites, fieldwork
Employer & IndustryManufacturers, dealerships, construction, miningConstruction, agriculture, mining, equipment rental

The Caterpillar Service Engineer and Heavy Equipment Technician roles share similar certifications and work environments, often overlapping in industry usage. However, Service Engineers typically focus on diagnosing and repairing Caterpillar machinery on-site or at dealerships, while Heavy Equipment Technicians may work on a broader range of equipment in repair shops or on-site. Both roles are essential in maintaining heavy machinery performance and require technical expertise.

More about Caterpillar Service Engineer jobs
What states have the most Caterpillar Service Engineer jobs? States with the most job openings for Caterpillar Service Engineer jobs include:
What job categories do people searching Caterpillar Service Engineer jobs look for? The top searched job categories for Caterpillar Service Engineer jobs are:
Caterpillar Service Engineer jobs near you
Infographic showing various Caterpillar Service Engineer job openings in the United States as of July 2026, with employment types broken down into 47% Locum Tenens, 50% Full Time, and 3% Part Time. Highlights an 100% Physical job distribution, with an average salary of $84,089 per year, or $40.4 per hour.
Product Service Engineer, Technology

Product Service Engineer, Technology

Caterpillar

Mossville, IL • On-site

$112K - $169K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

224th of 430 rated machine equipment manufacturers

Job description

Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Cat Technology group is searching for a Product Service Engineer for our product development programs focused on supporting Caterpillar's technology products portfolio within the construction industries segment (CI). In this role, you'll be part of a team that enhances the acceptability and salability of current and new products (NPI) through meeting product health targets, reducing warranty, achieving NPI product support deliverables, and providing technical support to Caterpillar dealer/technical/service departments, technical field reps, machine and component engineering, and service engineers.
The position is suited for individuals that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar's machine product groups and service parts management teams.
What You Will Do:
  • Develop appropriate procedures and plans to ensure product quality and evaluate results to identify deficiencies. Collaborating with product teams to correct design flaws as needed.
  • Provide support to triage and direct issues to appropriate teams. Maximize customer uptime by providing quick field improvements.
  • Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
  • Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
  • Assist in new customer onboarding and deployment
  • Support customer data gathering initiatives to provide technical teams robust requirement information
  • Work with corporate partners to enable scalable training offerings for dealers and customers

What you will have:
  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Data Gathering and Analysis: Knowledge of data gathering and analysis tools, techniques, and processes, ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgement.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Consideration for top candidates:
  • A bachelor's degree in engineering or related field or experience in engineering or related field
  • Technical product support experience
  • Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems
  • Product/customer support, quality, or aftermarket related experience
  • 6 Sigma Green Belt experience preferred

Additional Details:
  • This position requires the candidate to work full-time at the Mossville, IL, Clayton, NC, or Tucson, AZ office.
  • Relocation assistance is NOT available for this position
  • Visa sponsorship is NOT available with this position.
  • This position will require up to 30-50% travel

Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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