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Casino Operations information

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$19.5K

$86.4K

$201K

How much do casino operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for casino operations in the United States is $86,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What does a casino operations manager do?

A casino operations manager oversees daily activities within a casino, including managing staff, ensuring compliance with gaming regulations, and maintaining customer service standards. They coordinate gaming operations, handle financial transactions, and implement policies to ensure smooth and secure casino functioning.

What does a typical day look like for someone working in casino operations?

A typical day in Casino Operations involves overseeing gaming floor activities, ensuring regulatory compliance, addressing guest concerns, and coordinating with dealers, security, and maintenance staff. You may also monitor financial transactions, handle staffing assignments, and respond to any operational issues that arise during your shift. Teamwork is essential, as Casino Operations professionals collaborate closely with both front-line employees and management to ensure the casino runs smoothly. The fast-paced and dynamic environment means each day can bring new challenges and learning opportunities.

What is a casino operations job?

A Casino Operations job involves overseeing the daily functions of a casino to ensure smooth and efficient gaming experiences. Responsibilities may include managing staff, ensuring compliance with gaming regulations, handling customer service, and optimizing revenue. Roles within casino operations can range from gaming floor supervisors to casino managers. Strong leadership, knowledge of gaming laws, and customer service skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in casino operations, and why are they important?

To thrive in Casino Operations, you need strong organizational skills, knowledge of gaming regulations, and experience in hospitality or gaming environments. Familiarity with casino management systems, surveillance tools, and regulatory compliance software is often required, and some roles may benefit from certifications such as a Gaming License. Exceptional interpersonal skills, problem-solving abilities, and the capacity to lead teams under pressure set candidates apart. These skills are vital to ensure smooth operations, regulatory compliance, exceptional customer service, and an engaging atmosphere for guests.

What is a casino operations professional?

A casino operations professional manages the daily functions of a casino, including overseeing gaming activities, ensuring compliance with regulations, and maintaining customer service standards. They often require knowledge of gaming laws, strong organizational skills, and may hold certifications such as a gaming license or management training. Their role is essential for smooth and lawful casino operations.
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What cities are hiring for Casino Operations jobs? Cities with the most Casino Operations job openings:
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What job categories do people searching Casino Operations jobs look for? The top searched job categories for Casino Operations jobs are:
Casino Operations jobs near you
Infographic showing various Casino Operations job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $86,448 per year, or $41.6 per hour.

Vice President of Casino Operations

Hollywood Casino Joliet

Shorewood, IL • On-site

Full-time

Retirement

Posted 23 days ago

Job description

Introduction...

OverviewWe’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities

  • The Vice President of Casino Operations will serve as a strategic partner and key member of the executive leadership team, overseeing all aspects of the day-to-day casino operations as well as the strategic direction for the property.
  • Exercises direct operational control over the management of gaming activities consistent with state regulations and company policies.
  • This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • Participates with the Executive Management Team in developing strategic and tactical plans to support property objectives.
  • Develops operational plans to support both short-term and long-term financial objectives.
  • Develops and presents requests for capital to support operational objectives.
  • Develops and manages departmental expense budget.
  • Works with IGB in maintaining the integrity of the Casino Rules and Regulations.
  • Directs the selection, purchase/lease, placement, and utilization of all gaming devices to ensure achievement of operational and financial objectives.
  • Develops and implements operational policies and procedures that are consistent with state gaming rules and regulations and Internal Controls.
  • Supervises Management and Supervisory staff to ensure optimum operating efficiencies and appropriate staffing of the casino.
  • Supports and complies with company policies and procedures, state and federal regulations, and internal controls applicable to the Casino Operations division.
  • Team members may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

Requirements

  •  Must be at least 21 years of age.
  • Bachelor’s degree (B.S./B.A.) from a four-year college or university, and/or 7 or more years of experience in Casino Operations; or equivalent combination of education and experience.
  • Director-level experience in Table Games and Slot Operations required.
  • Experience with CAD for casino layouts.
  • Must understand and speak the English language.
SUPERVISORY RESPONSIBILITIES
  • Responsible for staff development and training programs.
  • Responsible for the rewards and recognition program to maximize employee engagement.
  • Evaluates team members within the department and delivers constructive feedback to employees in regards to performance.
  • Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively and diplomatically with executives, visitors, fellow employees, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.
COMPUTER SKILLS
To perform this job successfully, an individual should have proficient skills in using Microsoft Office
products, specifically, Word, Excel, PowerPoint, Outlook, and Lotus Organizer, and be comfortable searching and retrieving information from the Internet.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
PHYSICAL DEMANDS
The employee is occasionally required to stand. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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