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Case Resolution Specialist Jobs (NOW HIRING)

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.

D.LAW INC

Case Review Specialist

Pasadena, CA · On-site

$30/hr

Description CAREER OPPORTUNITY CASE REVIEW SPECIALIST *We are not currently hiring for this role, but are accepting applications to join our waitlist.* A reputable, fast-growing law firm practicing ...

D.Law, Inc.

Case Review Specialist

Pasadena, CA · On-site

$30/hr

CAREER OPPORTUNITY CASE REVIEW SPECIALIST *We are not currently hiring for this role, but are accepting applications to join our waitlist.* A reputable, fast-growing law firm practicing employment ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.

Akima, LLC

Case Processing Specialist

Brownsville, TX · On-site

The Case Processing Specialist must have prior experience and/or training related to reviewing law enforcement documentation such detention files, custodial records, or immigration case files ...

TaxRise

Tax Resolution Specialist

Irvine, CA

$24 - $26/hr

ABOUT THE ROLE As a State Tax Investigation Specialist, your primary responsibility will be to ... Upload tax transcripts to client case files and update case statuses accordingly. Power of Attorney ...

LoanCare

Borrower Resolution Specialist- Remote

$22.45 - $37.69/hr

Overview The Borrower Resolution Specialist is responsible for reviewing borrower concerns ... case history. * Meet or exceed established productivity, schedule adherence, and quality ...

Marriott Vacations Worldwide

Job Summary The NOA Contract Resolution Specialist is responsible for executing daily contract ... Maintain accurate notes, trackers, and case documentation to reflect current status and next steps.

UCAN

YV LifeSet Case Specialist

Chicago, IL · On-site

$25.20 - $27.20/hr

The YV LifeSet Case Specialist will assist YV LifeSet Case Specialist youth by providing transportation to assigned destinations while supporting positive youth interactions during community ...

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Case Resolution Specialist information

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How much do case resolution specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for case resolution specialist in the United States is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Case Resolution Specialist vs Claims Adjuster?

AspectCase Resolution SpecialistClaims Adjuster
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; licensing or certification often required
Work EnvironmentCustomer service centers, insurance companiesInsurance companies, field work, offices
Employer & Industry UsageInsurance, healthcare, legal sectorsInsurance industry primarily
Common Search & Comparison IntentUnderstanding job roles, responsibilities, and qualificationsComparing claims processing and settlement roles

The main difference is that a Case Resolution Specialist focuses on resolving customer cases, often involving communication and problem-solving, while a Claims Adjuster primarily evaluates insurance claims, investigates damages, and determines payouts. Both roles require strong communication skills and knowledge of insurance processes, but their daily tasks and focus areas differ.

What is a case resolution specialist?

A Case Resolution Specialist is a professional responsible for managing and resolving customer or client cases, complaints, or disputes within an organization. They investigate issues, communicate with relevant parties, and work to find timely and satisfactory solutions. Case Resolution Specialists often document case details, follow company policies, and may suggest process improvements to prevent future issues. Their goal is to ensure customer satisfaction while maintaining compliance with regulations and company standards.

How does a case resolution specialist typically collaborate with other departments to resolve client issues?

As a Case Resolution Specialist, you will often work closely with teams such as customer service, technical support, legal, and operations to gather information and coordinate solutions for complex client cases. Effective communication and a collaborative approach are essential, as you may need to facilitate meetings, share case updates, and ensure all stakeholders are aligned on resolution steps. This cross-functional teamwork not only speeds up case resolution but also helps in identifying process improvements for future cases.

What are the key skills and qualifications needed to thrive as a case resolution specialist, and why are they important?

To thrive as a Case Resolution Specialist, you need strong problem-solving abilities, attention to detail, and a background in dispute resolution or customer service, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, case management software, and documentation tools is typically required. Excellent communication, patience, and negotiation skills help build rapport and facilitate effective conflict resolution. These competencies are crucial for efficiently resolving cases, maintaining customer satisfaction, and upholding organizational standards.
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Case Resolution Specialist jobs near you
Infographic showing various Case Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 11% Temporary, and 22% Contract. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $43,188 per year, or $20.8 per hour.

Bancorp Resolution Specialist - DEX

Fifth Third Bank

Farmington Hills, MI • On-site

Full-time

Re-posted 14 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

105th of 170 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Second level of escalated support for both the Contact Center and Consumer Bank. Handles complex customer interactions and provides outstanding customer service by answering customer's questions and ensuring complete issue resolution. Responsible for minimizing reputational and financial risk to the Bancorp as it relates to assigned complaints, while focusing on customer experience and retention. Works independently to manage the workflow of assigned consumer complaints through final resolution and complaint closure through the Case Management Tool (CMT).
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Position not available for immigration sponsorship.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Handles and resolves time-sensitive complaints/service requests including regulatory agencies from all channels including Consumer Contact Center, Mortgage Collections, and Consumer (Retail Branch).
  • Knowledgeable in all consumer product (DDA, Credit Card, Mortgage, Installment Loan, Etc.) and in all servicing systems of varying complexity.
  • Maintain a Subject Matter Expert (SME) level of knowledge of all Bancorp products and services as they relate to operational procedures and how they are used in problem resolution.
  • Communicates with management any trends identified in complaint handling, including identification and escalation of high-risk scenarios and systemic issues. Additionally, owns identified issues as applicable until they are resolved.
  • Interacts with the Line of Business Compliance Officers and Attorneys, as applicable, to ensure the Bank's Response is completed in accordance with Federal, State and Bancorp policies.
  • Responsible for the complete and accurate research and resolution of assigned consumer complaints/issues within established SLAs.
  • Handles and resolves time-sensitive non- Regulatory and Regulatory (i.e. CFBP) complaints/service requests with utmost professionalism, sensitivity, and timeliness.
  • Communicates issue resolution directly with the customer and ensures loop closure with internal partners, as applicable.
  • Reviews all assigned work for potential regulatory and reputational risk.
  • Collaborates with Lines of Business partners to improve complaint resolution processes and turnaround times.
  • Partners with the Lines of Business to stay abreast of their processes and the potential impact they have on issue resolution.
  • Completes proper complaint case documentation and closure as defined by Bancorp complaint management standards.
  • Monitor complaint system dashboards and reporting to ensure that items are appropriately being worked to ensure adherence to SLAs and escalates proactively to management as necessary when SLAs are at risk.
  • Perform any other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school education or equivalent.
  • Minimum of 3 to 4 years of experience in a line of business-related function or customer service.
  • Demonstrated risk identification aptitude.
  • 1 year experience on a Bancorp Resolution team, or equivalent experience.
  • Advanced knowledge of Bank products, procedures, operating systems and State and Federal Regulations as they pertain to problem resolution.
  • Strong analytical skills with a demonstrated ability to resolve complex consumer account problems.
  • Excellent and verbal and written communication skills.
  • Advanced computer knowledge of Microsoft Office Products.
  • Ability to work efficiently and independently with a low margin of error.
  • Ability to handle multiple tasks, handles shifting priorities, and work well under pressure.

Bancorp Resolution Specialist - DEX
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Farmington Hills, Michigan 48331-3552
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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