Case Processor Jobs in Pennsylvania (NOW HIRING)

If you are smart, driven, organized, and want a role where your work makes a real difference, this may be the opportunity for you!
Chaffin Luhana is seeking a Case Development Paralegal to help build personal injury cases from the very beginning. You will work directly with clients, gather important facts, identify problems early, help with treatment issues, protect deadlines, and keep cases moving forward.
This is an entry-level paralegal role, but it comes with real responsibility. We are looking for someone who can think for themselves, make informed decisions, solve problems, and follow through.
Prior personal injury experience is a plus, but we are also willing to hire someone with strong aptitude, intelligence, communication skills, and drive.
Mission
The mission of the Case Development Paralegal is to efficiently vet and advance cases through timely and thorough investigation into liability, injuries, treatment, and insurance to determine case viability while setting clear expectations and building a strong case foundation. The role is centered on delivering a world-class client experience by identifying client needs, supporting them through the most difficult stages of their case, and helping solve their problems with the ultimate goal of helping clients in any way possible.
What We’re Looking For & What You’ll Do

• You want to make a difference. You take pride in helping clients through a difficult time and in doing work that has a real impact on their case.
• You take ownership. You make informed decisions, take action, follow through, and keep your cases moving forward.
• You work well with clients. You gather information, provide updates, set clear expectations, and make sure clients feel informed and supported.
• You investigate and think critically. You review liability, injuries, treatment, insurance, and other key facts, spot issues, ask the right questions, and solve problems.
• You identify problems early. You recognize treatment issues, missing information, insurance concerns, and other problems before they grow.
• You prioritize well. You know what needs attention first and can keep multiple cases, tasks, and deadlines moving at the same time.
• You protect deadlines. You make sure important tasks, notices, and follow-ups are completed on time.
• You make strong recommendations. You use the facts and evidence to recommend next steps to attorneys and management.
• You finish what you start. You drive open tasks and issues to completion and know when something needs to be escalated.
• You are detail-oriented. Your work is accurate, organized, and complete, and you keep Litify current.
• You have drive. You learn quickly, accept feedback, want responsibility, and want to be challenged.

• Strong verbal and written communication skills.
• Good judgment and problem-solving skills.
• Ability to make decisions without constant direction.
• Strong organization and prioritization skills.
• High attention to detail.
• Strong follow-through.
• Ability to manage multiple cases and deadlines at the same time.
• Ability to handle sensitive conversations with empathy and professionalism.
• Comfort following structured processes and workflows.
• Comfort with technology and willingness to learn AI-enabled tools.
• Commitment to Chaffin Luhana LLP’s Core Values: Results Driven, Excellence Without Paralysis, Compassionate and Authentic, In It Together, and Innovative Growth.

• Experience in personal injury, insurance, claims, medical administration, legal intake, customer service, or a similar field.
• Experience in a busy, deadline-driven work environment.
• Experience gathering and reviewing detailed information.
• Familiarity with Salesforce, Litify, or another case-management system.
• Paralegal certificate, coursework, or related education.

Prior personal injury experience is preferred, but it is not required.
If you are smart, driven, a strong communicator, and someone who takes ownership and gets things done, we want to hear from you!
To Apply
We begin with a brief phone step to confirm mutual interest before investing significant time on either side.
Call 866-996-6549 and follow the brief instructions provided by our Co-Founder and Managing Partner. Then complete the application so our hiring team can review your background and experience.
We look forward to hearing from you.

Benefits:  

Financial Benefits 

• 401k Contributions: The firm offers a discretionary match up to 5%. This includes a 100% match on the first 3% of contributions and a 50% match on the next 2%, based on annual compensation. 

• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to a charity of each team member’s choice.  

Healthcare Benefits 

• Medical Insurance: $600 toward monthly health premiums for team members or their families. Team members pay just $1. 

• Dental Insurance: Full coverage, with only a $1 monthly contribution from the team member.  

• Vision Insurance: Full coverage, with only a $1 monthly contribution from the team member.  

• Health Reimbursement Account (HRA): Team members receive a $1,000 contribution from the firm in their HRA account if enrolled in the PPO health plan. 

• Family / Dependent Care (DCR): Team members can contribute up to $7,500 pre-tax for dependent care.  

• Flex Spending Account (FSA): Team members can contribute up to $1,000 pre-tax for medical expenses. 

Commuter Benefits 

• Tax-free Transit Commute (TRN): Team members can contribute up to $340 per month pre-tax toward transit tickets.  

• Discounted Parking (PKG): Team members can contribute up to $340 per month pre-tax toward parking. 

Time Off to Recharge & Renew 

• Paid Time Off (PTO): 15 PTO days per year, increasing to 20 days after 3 years with the firm.  

• Sick Days: 3 paid sick days per year.  

• Celebrate the Holidays: Office is closed for 10 public holidays. 

• Office Closure: Office is typically closed between Christmas and New Year’s Day. 

Culture & Development of Team 

• Casual Dress: Enjoy our business casual dress code.  

• Enhance Your Skills: Up to $500 annually for continued education or training.  

• Learn How You’re Wired: Take a Kolbe Assessment to learn your instinctive method of operation.  

• Time Management: Time management luncheons with senior leadership to elevate team and organizational success. 

• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office. 

Recognition at the Firm 

• Value Team Members: Bonusly points for peer-to-peer recognition, redeemable for gift cards, trips, dinners, and more.  

• Eat, Drink & Be Merry: Free team lunches and happy hours.  

• Annual Bonus: Year-end discretionary bonus.  

• Firm Outing: Annual firm outing for all team members to meet up and have fun. 

Note: 

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform.  Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company. 

Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities. 

Location: Pittsburgh, PA 

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