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Case Manager / Case Coordinator (Child & Family Services)

FosterAdopt Connect is seeking a compassionate, organized, and relationship-focused Case Manager / Case Coordinator to join our Behavioral Intervention (BI) Program. In this leadership role, you'll coordinate services for children and families while supervising a team of Behavioral Interventionists who provide intensive, trauma-informed, in-home support. Every day brings the opportunity to coach staff, strengthen families, and help children remain safely in their homes and communities.

If you're passionate about making a meaningful impact while growing as a leader, we'd love to hear from you.

About FosterAdopt Connect

At Foster Adopt Connect (FAC), every role has a direct impact on helping children and families build safer, healthier futures. For more than 25 years, we've partnered with children, caregivers, and communities across Kansas and Missouri to create innovative solutions for families involved in the child welfare system.

We believe our employees deserve the same support and investment that we provide to the families we serve. We foster a collaborative culture where leaders are accessible, professional growth is encouraged, and every team member has the opportunity to make a meaningful impact.

About the Behavioral Intervention Program

The Behavioral Intervention (BI) Program provides intensive, trauma-informed, in-home services to children and teens experiencing significant behavioral and emotional challenges, many of whom have experienced trauma, abuse, or neglect. Our Behavioral Interventionists (BIs) work one-on-one with children and their caregivers to build emotional regulation, strengthen relationships, improve daily living skills, and promote long-term family stability through engaging, relationship-based interventions.

Unlike traditional case management positions, our Case Managers / Case Coordinators also serve as frontline leaders by supervising and developing Behavioral Interventionists while partnering closely with families to coordinate care and ensure high-quality, individualized services.

Why You'll Love This Role

• Make a meaningful difference in the lives of children and families every day.
• Lead and develop a team of dedicated Behavioral Interventionists.
• Build lasting relationships with families while coordinating impactful services.
• Work within a collaborative, trauma-informed culture that values innovation and continuous learning.
• Receive ongoing leadership support and professional development.
• Join an organization committed to strengthening families and communities.

What You'll Do

As a Case Manager / Case Coordinator, you will oversee each family's journey through the Behavioral Intervention Program while providing leadership and support to Behavioral Interventionists delivering direct services.

Family & Case Management

• Coordinate services for assigned families from referral through discharge.
• Conduct intake activities, assessments, and individualized behavior planning.
• Serve as the primary point of contact for assigned families, providing advocacy, communication, and ongoing support.
• Facilitate family meetings, assessments, and service planning.
• Monitor client progress and adjust services in collaboration with families and treatment partners.
• Collaborate with schools, community providers, court systems, and internal teams to coordinate care.
• Ensure documentation, records, and program requirements remain accurate, timely, and compliant.

Leadership & Staff Development

• Provide direct supervision and coaching to Behavioral Interventionists through observations, supportive supervision, ongoing training, and performance feedback.
• Participate in recruitment, interviewing, onboarding, and staff development.
• Support employee performance, coaching, corrective action processes, payroll oversight, and incident follow-up.
• Foster a positive, engaged, and accountable team culture focused on providing exceptional services.

A Typical Week

No two weeks are exactly alike, but you can expect to:

• Meet with families to assess progress and coordinate services.
• Coach and supervise Behavioral Interventionists in the field.
• Conduct staff observations and provide supportive feedback.
• Collaborate with schools, therapists, court personnel, and community partners.
• Review documentation and ensure quality and compliance standards are met.
• Help problem-solve challenging situations while celebrating client successes.

What Success Looks Like

Successful Case Managers / Case Coordinators:

• Build trusting relationships with children, families, and community partners.
• Develop confident, high-performing Behavioral Interventionists through coaching and mentorship.
• Balance multiple priorities while maintaining excellent organization and attention to detail.
• Navigate challenging situations with professionalism, compassion, and sound judgment.
• Maintain accurate, timely documentation and ensure compliance with agency and Medicaid requirements.
• Foster teamwork, accountability, and a positive work environment.
• Help children remain safely with their families whenever possible.

Qualifications

• Bachelor's degree in Social Work or a related human services field.
• Valid driver's license and reliable transportation.
• Availability to work occasional evening and weekend appointments based on family needs.

• Experience working with children, families, behavioral health, child welfare, or human services populations.
• Previous leadership, supervisory, coaching, or mentoring experience.

Skills 

• Strong organizational, time management, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proven skills in establishing rapport and build trusting relationships with children, families, staff, and community partners.
• Self-motivated, adaptable, and able to successfully manage multiple competing priorities.
• Skill to adjust communication and leadership styles to effectively work with individuals from diverse backgrounds and experiences.

Compensation & Benefits

Our comprehensive benefits package includes:

• Salary based on education, experience, and qualifications
• Medical, dental, and vision insurance
• 403(b) retirement plan with up to a 6% employer match
• Generous paid time off beginning after 90 days
• Paid holidays
• Employee Assistance Program (EAP)
• Ongoing training and professional development
  

This is an ideal opportunity for someone interested in: Case Management, Social Work, Family Support, Behavioral Health, Human Services, Family Preservation, Mental Health, Psychology, Sociology, Youth Services, Child Development, or Child Welfare professional who is ready to take the next step into leadership while continuing to make a direct impact with children and families.

FosterAdopt Connect is an Equal Opportunity Employer. FosterAdopt Connect does not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or any other protected status in employment or the delivery of services. We are committed to fostering an inclusive, welcoming, and respectful environment for our employees, volunteers, partners, and the families we serve.