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Case Management Intern Jobs in Rochester, NY (NOW HIRING)

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Case Management Intern information

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How much do case management intern jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for case management intern in Rochester, NY is $16.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.51 per hour, depending on experience, location, and employer.

What is a case management intern?

Case Management Interns are students or recent graduates who assist case managers in coordinating services and resources for clients in settings such as healthcare, social work, or community organizations. Their duties often include conducting client interviews, helping with assessments, maintaining documentation, and supporting clients through various processes. This internship provides hands-on experience in case management, allowing interns to develop skills in communication, organization, and client advocacy while working under supervision.

What tasks and responsibilities can a case management intern expect during their internship?

As a Case Management Intern, you will typically assist with client intake, maintain case files, and help coordinate services under the guidance of experienced case managers. Your daily tasks may include conducting initial assessments, documenting client interactions, and participating in team meetings. You may also have opportunities to observe client advocacy, resource referral, and interdisciplinary collaboration, gaining exposure to real-world challenges in social services. This hands-on experience is valuable for building foundational skills and understanding the workflow of case management teams.

What are the key skills and qualifications needed to thrive as a case management intern?

To thrive as a Case Management Intern, you need a foundational understanding of social work or human services principles, typically supported by enrollment in a relevant degree program. Familiarity with case management software, client intake systems, and documentation tools is often required. Strong interpersonal skills, active listening, and cultural sensitivity help you build trust and effectively support clients. These skills are crucial for providing effective assistance, maintaining accurate records, and ensuring positive outcomes for diverse client populations.

What is the difference between Case Management Intern vs Case Coordinator?

AspectCase Management InternCase Coordinator
Required CredentialsTypically pursuing or recent graduate in social work, psychology, or related fieldRelevant experience in case management, often with some certification or licensure
Work EnvironmentInternship setting, supervised, educational focusFull-time role, responsible for managing cases independently
Employer & IndustryNonprofits, healthcare, social servicesHealthcare facilities, social service agencies
Search & Comparison IntentLearning about entry-level roles, internshipsUnderstanding career progression, job responsibilities

The main difference is that a Case Management Intern is typically a student or recent graduate gaining experience under supervision, while a Case Coordinator is a more experienced professional managing cases independently. Interns focus on learning, whereas coordinators handle casework and client interactions regularly.

What are the most commonly searched types of Case Management jobs in Rochester, NY?

The most popular types of Case Management jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Case Management Intern jobs?

Cities near Rochester, NY with the most Case Management Intern job openings:

Case Management Intern jobs near you
Infographic showing various Case Management Intern job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $34,423 per year, or $16.5 per hour.

Volunteer Driver

The Child Advocacy Center of Greater Rochester

Rochester, NY • On-site

Full-time

Posted 3 days ago

New

Job description

Description

POSITION TITLE:  Volunteer Driver 

POSITION TYPE:  Volunteer Position (Unpaid) 

REPORTS TO:  Client Operations Manager 

AGENCY/LOCATION:  The Child Advocacy Center of Greater Rochester 


GENERAL DESCRIPTION/ POSITION OVERVIEW: 

The Volunteer Driver provides safe, reliable, and trauma-informed transportation for children and caregivers served by The Child Advocacy Center of Greater Rochester (The CAC). This role ensures passenger safety, confidentiality, and compliance with organizational policies while maintaining vehicle readiness, completing required documentation, and representing the organization with professionalism, sensitivity, and respect.

This is an unpaid volunteer position with hours that may fluctuate weekly, based on client needs.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Safe Transportation - Provide safe, reliable transport for children and caregivers to and from The CAC, ensuring adherence to all New York State vehicle and child-passenger safety laws

Child Safety Protocols - Ensure passengers are secure and maintain constant supervision of children during transport

Trauma-Informed Conduct - Interact with children and families using calm, supportive, and non-intrusive communication; avoid discussing case details or asking personal questions

Confidentiality Protection - Safeguard all identifying information; refrain from sharing names, circumstances, or destinations except with authorized staff

Pre-Trip Verification - Confirm trip details, passenger list, consent forms, and any special considerations

Vehicle Readiness - Check fuel level, cleanliness, seatbelts, car seats, and general safety before departure; report any mechanical issues immediately

Accurate Documentation - Complete required logs, sign keys in/out, and record mileage, times, and any notable incidents

Communication with Staff - Notify scheduling staff of delays, cancellations, or concerns; maintain prompt communication throughout the transport process

Boundary Maintenance - Maintain professional, supportive boundaries at all times

Emergency Preparedness - Follow CAC emergency procedures, know how to respond to vehicle issues, and ensure children remain safe and supervised during any unexpected event

Cultural and Family Sensitivity - Respect diverse backgrounds, communication styles, and family structures; avoid assumptions or judgment

Professional Representation - Serve as a positive, reliable representative of The CAC, modeling respect, calmness, and professionalism

Complete and maintain required trainings

Other duties, as assigned 

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for the position; and able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill, and ability required. 


EDUCATION AND EXPERIENCE:

High school diploma or equivalent preferred

Prior experience transporting children and families or working in a child-serving, social service, or community setting preferred


SKILLS, KNOWLEDGE AND ABILITIES:

Valid New York State driver license, satisfactory driving record, and ability to meet agency insurance requirements

Demonstrated safe driving practices and knowledge of vehicle and child-passenger safety requirements

Reliable, punctual, and able to follow assigned schedules and transportation procedures 

Calm, respectful, and trauma-informed communication skills when interacting with children, caregivers, and staff

Sound judgment and the ability to maintain confidentiality, professional boundaries, and constant attention to passenger safety

Ability to complete transportation logs accurately, conduct basic vehicle safety checks, and promptly report concerns

Ability to navigate assigned routes, communicate delays or changes, and respond calmly and appropriately during unexpected situations


ADDITIONAL REQUIREMENTS: 

A confidentiality statement must be signed

Background check must be cleared

Mandated Reporter training must be completed


TIME COMMITMENT:

The minimum availability requirement is one shift per week

Weekly schedules may vary and will fall between Monday through Thursday, with occasional minimal evening hours, not extending beyond 7:00 p.m.


A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental internship duties. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The intern can perform the essential functions of the position, with or without reasonable accommodation.


Please apply at: Careers | CACGROC ( https://www.cacgroc.org/careers ) 

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