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Case Management Associate Jobs in Cleveland, OH (NOW HIRING)

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Case Management Associate information

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$10

$19

$29

How much do case management associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for case management associate in Cleveland, OH is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.73 per hour, depending on experience, location, and employer.

What is a case management associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the job of a case management associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a case management associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by case management associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

Can you become a case management associate with an associate's degree?

Yes, many employers hire case management associates with an associate's degree in fields like social work, psychology, or healthcare. Relevant skills include communication, organization, and knowledge of case management software; some positions may also require certification or experience in social services.

Is case management a stressful job?

Case management associates often work in fast-paced environments that require strong organizational and communication skills, which can lead to stress. The job involves managing multiple cases, meeting deadlines, and addressing client needs, which may contribute to job-related stress levels.
More about Case Management Associate jobs

What are the most commonly searched types of Case Management jobs in Cleveland, OH?

The most popular types of Case Management jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Case Management Associate jobs?

Cities near Cleveland, OH with the most Case Management Associate job openings:

Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $40,796 per year, or $19.6 per hour.

Central Intake & Case Management Coordinator

LionStone Care

Mayfield Heights, OH • On-site

$25 - $32/hr

Full-time

Posted 15 days ago

Job description

Summary of Position

The primary purpose of the Central Intake & Case Management Coordinator position is to facilitate the intake, referral, and admission process for assigned skilled nursing facilities while serving as a liaison between referral sources, hospitals, managed care organizations, residents, families, and facility teams. 

Essential Duties and Responsibilities

Referral Management Functions 

  • Receive, review, and process referrals. 
  • Monitor referral activity for assigned facilities. 
  • Maintain referral tracking systems and databases. 
  • Ensure timely response to referral opportunities. 

Intake Coordination Functions 

  • Coordinate all aspects of intake from referral through admission. 
  • Review clinical, financial, and insurance information. 
  • Verify referral documentation requirements. 
  • Support timely admission decisions. 

Clinical and Placement Review Functions 

  • Review referrals for appropriate level of care. 
  • Collaborate with facility clinical teams regarding admission suitability. 
  • Support continuity of care throughout transitions. 

Case Management Support Functions 

  • Support transition-of-care initiatives. 
  • Communicate with families and responsible parties. 
  • Support readmission reduction initiatives. 

Census Development Functions 

  • Assist facilities in achieving census goals. 
  • Monitor admission activity and conversion rates. 

Managed Care and Insurance Coordination Functions 

  • Verify payer source information. 
  • Coordinate authorization requirements and approvals. 

Customer Service and Relationship Management Functions 

  • Provide exceptional customer service. 
  • Maintain positive relationships with hospitals and community partners. 

Communication and Collaboration Functions 

  • Collaborate with admissions, clinical, business office and operations personnel. 
  • Promote teamwork and collaboration. 

Reporting and Analytics Functions 

  • Maintain referral tracking reports and admission metrics. 
  • Monitor referral conversion rates and outcomes. 

Compliance and Regulatory Functions 

  • Ensure compliance with federal, state and company policies. 
  • Comply with HIPAA requirements. 

Resident Rights 

  • Protect resident confidentiality and privacy. 
  • Respect resident rights, dignity and personal choice. 

Qualifications

  • Associate's Degree required; Bachelor's Degree preferred. 
  • Healthcare admissions, case management, discharge planning or long-term care experience preferred. 
  • Understanding of Medicare, Medicaid and Managed Care processes. 
  • Strong organizational, communication and problem-solving skills. 

Key Competencies

  • Intake Coordination 
  • Relationship Management 
  • Customer Service 
  • Communication 
  • Case Management Support 
  • Admissions Coordination 

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