Case File Manager Jobs in Houston, TX (NOW HIRING)

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Compliance/File Clerk is responsible for filing and auditing unaccompanied children case files, entering and maintaining information and data into the information systems, maintaining well organized files in accordance with program filing and record-keeping standards in accordance with the Office of Refugee and Resettlement (ORR) standards, agency, and licensing standards, and other federal, state, CARF and local regulatory requirements. 

Responsibilities

• Perform clerical work pertaining to updating, filing, storing, and locating files, records, and reports to include making copies of information from unaccompanied children files as requested 
• Regularly audit files to ensure correct placement, legibility, and other proper filing expectations according to program standards, ORR regulations, and other federal, state, CARF, and local regulatory requirements 
• Maintain confidentiality of all information documented in files; adhere to HIPPA regulations 
• Complete administrative and clerical duties, such as scanning, faxing, copying, printing, and scheduling meetings and appointments as requested 
• Answer multiple phone lines and direct calls to the appropriate department when needed 
• Actively participate in the preparation and internal auditing of unaccompanied children case files; ensure all case files are complete, including all the necessary paperwork, and meet ORR and other federal, state, and local regulatory requirements; report any discrepancies or deficiencies to management in a timely manner; provide suggestions for improvements with case file documentation and/or auditing   
• Notify respective departments of deficiencies of audited case files 
• Participate in the safe and orderly evacuation of youth and staff during an emergency drill and mandated disaster 
• Exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the agency and is consistent with agency policies and practices 
• Other duties and projects as assigned  

Qualifications

Minimum Qualifications

• High School diploma, GED or equivalent  
• Must be 21 years of age or older per licensing requirements 
• One (1) year clerical or administrative experience 
• Ability to work in a fast-paced environment and maintain professionalism  
• Self-starter with the ability to take initiative and work with limited supervision as well as in a team environment 
• Strong organizational and time management skills  
• Proficient use of Microsoft Word, Excel, and Outlook   
• Bilingual in English and Spanish (based on service population and service area) 

Preferred Qualifications

• Two (2) years of previous clerical or administrative experience  
• Prior compliance and/or internal company audit experience in a role such as quality assurance 

Travel

• This position may be required to travel up to10%

Perks at Upbring 

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more 
• 403(b) Plan
• Employee Assistance Program 
• Discounted Gym Memberships 

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time 

• Position works in a child facility and has constant exposure to children 

• Position requires frequent standing, walking and time in units/cottages which are areas where children reside 

• Lift, push, pull, move up to 25 lbs.  

• May be required to apply safety intervention with youth that could weigh over 100lbs. 

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Employment Type: FULL_TIME