Description
Investigations Case Manager
Location: Georgetown, Myrtle Beach, and/or Conway
Department: Pre-Litigation
Reports To: Pre-Litigation Director
Position Overview
The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.
________________________________________
Key Responsibilities
Case Intake & Investigation
- Conduct detailed client interviews to gather facts related to incidents, injuries, and damagesย
- Initiate insurance claims and verify coverage, adjuster, and claim detailsย
- Collect and secure key evidence (police reports, photos, witness information, statements)ย
- Preserve all necessary evidence
- Complete initial client contact within 24 hours of case assignmentย
Client Communication
- Serve as the primary client contact during the investigation phaseย
- Clearly guide clients through the intake process and next stepsย
- Gather and document critical information, including:ย
- Medical treatment statusย
- Property damage detailsย
- Lost wages and employment informationย
- Photos and supporting documentationย
- Maintain consistent follow-up to obtain missing or incomplete informationย
Case Setup & Documentation
- Open, organize, and maintain case files in the case management systemย
- Ensure timely requests for initial records (medical, incident reports, etc.)ย
- Accurately document all case activity and communicationsย
- Identify potential liens, prior claims, and additional involved parties earlyย
- Prepare files for handoff to the Case Management or Demand teamย
Coordination & Support
- Collaborate with Pre-Litigation Director and attorneys to review findings and determine case directionย
- Schedule initial attorney-client calls and assist with case evaluation needsย
- Coordinate with internal teams to ensure smooth case onboardingย
________________________________________
Qualifications
- Experience in personal injury, legal intake, or case management preferredย
- Strong investigative, organizational, and communication skillsย
- Ability to manage multiple cases in a fast-paced environmentย
- Detail-oriented with strong documentation habitsย
- Proficient in case management software and standard office toolsย
________________________________________
Key Performance Indicators (KPIs)
- Initial client contact within 24 hours of assignmentย
- Timely completion of case intake and investigationย
- Accuracy and completeness of case documentationย
- Successful and efficient case handoff to next phaseย
________________________________________
Why Join Us
At the Lovely Law Firm, you'll play a critical role in building strong cases from the ground up while delivering exceptional client service in a fast-paced, team-oriented environment. We provide tools and training to help you be successful part of team. Check out our careers page at our website www.justiceislovely.comย