Case Coordinator Supervisor Jobs (NOW HIRING)

Job Summary:

CASES is currently seeking a highly organized and detail-oriented Clinical Case Coordinator for our Pretrial Services Case Management Team. Rapidly after release into the program, the Clinical Case Coordinator conducts Supervision Introduction/Orientation meetings with new participants to review supervision conditions that will be required under the supervision plan. The Clinical Case Coordinator assists participants to comply with supervision appointments and court appearances during the pendency of their legal case. In this role, you will conduct ongoing service need assessments with participants and develop collaborative service plans addressing identified needs and goals. You will ensure participants receive services that are strengths-based, gender-specific, and culturally sensitive while adhering to the core principles of risk, need and responsivity to reduce recidivism. The goal is to increase engagement in community treatment services and support participants to achieve their self-identified goals for treatment, recovery, rehabilitation, and crime-free community integration. This position is based in our Harlem Community Office and fieldwork in the larger NYC community as needed to assist participants. The ideal candidate for this position will possess excellent organizational skills, effective communication abilities, and the capacity to prioritize tasks efficiently.

CASES’ Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.

Salary: The salary for the Clinical Case Coordinator role is $71,080 per year.

Shift Hours: Monday through Friday from 9:00 am to 5:00 pm.

Location Address: 4 West 125th Street, New York, NY 10027.

Workplace Flexibility: Hybrid: Staff may work remotely one day per week after successfully demonstrating an understanding of their job responsibilities following the first 30 days of onboarding.

What we are looking for:

• Provide supervision and community-based services to a caseload of pretrial participants
• Rapidly (within 24-48 hours of release) conduct Supervision Introduction/Orientation meetings with new participants to review supervision conditions, the reporting schedule (as assigned by level of recidivism risk), and the mandatory methods of communication (face-to-face, telephone, and texts) that will be required under the participant’s supervision plan
• Work collaboratively with the court and other pretrial staff team to facilitate and ensure caseload participants’ successful completion of mandated supervision appointments and court appearances during the pendency of their legal case
• Review legal and court screening documentation and work with participants to analyze their offending behavior patterns, identifying behavioral changes, need for implementation of supports that may reduce likelihood of any pretrial arrests
• On an ongoing basis, conduct service need assessments with participants to examine psychosocial needs and problems, including the severity of mental and substance use disorders, problems affecting participation, engagement, and continuity in supervision and treatment and individual motivation for treatment
• Link participants to treatment based on their eligibility, preferences and needs and provide escort to community services
• Ensure the timely flow of community outreach and case management activities to meet program goals and objectives
• Utilize problem solving techniques, motivational interviewing as an integral part of the pretrial supervision and case management process approach, to help motivate and engage individuals in any needed process of change
• Provide all services in a manner that is gender-responsive, trauma-informed, and that adheres to the core principles of risk-need-responsivity
• Maintain collaborative relationships with community providers (supported housing providers, Health Homes, care management programs, addiction treatment and mental health providers, peer-run providers, education, vocational. training and employment services providers, legal services providers, medical care providers, and family providers)
• Follow program community-based monitoring protocols for high risk and high need program participants and request/participate in case reviews to address complex cases
• Enter assessment, supervision appointment reporting, progress note documentation into program database; conduct all electronic charting activities and reporting in accordance with confidentiality regulations and in a timely fashion
• Meet monthly case management contact and outreach goals as established by supervisory staff
• Provide culturally competent services in accordance with CASES policies and practice
• Any other duties as required by the Program Director and supervisory staff
• Flexibility with schedule is required based on departmental needs.

What we are looking for: 

• Master’s degree in Social Work, Mental Health Counseling or comparable professional degree
• Licensure preferred
• Minimum of three years’ experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system;
• Extensive knowledge of community treatment, support services and resources
• Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services
• Experience using databases such as Salesforce

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:
PEOPLE| Hold people’s stories with dignity
UNITY| Commit to a shared mission
RESPECT| Celebrate the strength of diversity
PROGRESS| Always work to improve
OPTIMIZE| Make the best use of resources
SOLUTIONS| Work together to solve problems
EMPATHY| Seek to understand others