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Case Processing Supervisor Jobs (NOW HIRING)

CoreCivic

Supervisor, Case Processing - Appleton

Appleton, MN · On-site

$19.75 - $25.25/hr

The Supervisor, Case Processing is responsible for the supervision of case processing and administrative support to Immigration and Customs Enforcement's (ICE) immigration mission under the direction ...

Akima, LLC

Lead Case Processing

Los Fresnos, TX · On-site

AIP is looking for a Lead Case Processing Specialist to work in Los Fresnos, TX. The Lead Case Processing Specialist is the first-line supervisor for assigned Case Processing Specialists and is ...

CoreCivic

Supervisor, Case Processing - Omaha NE

Omaha, NE · On-site

$18.50 - $24/hr

The Supervisor, Case Processing is responsible for the supervision of case processing and administrative support to Immigration and Customs Enforcement's (ICE) immigration mission under the direction ...

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As of Sep 13, 2026, the average hourly pay for case processing supervisor in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

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Infographic showing various Case Processing Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Supervisor, Case Processing - Appleton

Appleton, MN • On-site

CoreCivic
Public Safety Administration • 10K+ employees
Learn more about CoreCivicexternal

$19.75 - $25.25/hr

Full-time

Posted 20 days ago

CoreCivic rating

5.8

Company rating: 5.8 out of 10

Based on 160 frontline employees who took The Breakroom Quiz

Job description

35.14 per hour

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Supervisor, Case Processing.  Come join a team that is dedicated to making an impact for the people and communities we serve.

The Supervisor, Case Processing is responsible for the supervision of case processing and administrative support to Immigration and Customs Enforcement's (ICE) immigration mission under the direction of ICE field office personnel.  Manages staff during assigned shift to maintain adequate coverage, manage caseloads, set priorities, and ensure timely completion of tasks to oversee ERO case processing, docket management, data entry and records management, and removal management assistance.  Plays a critical role in aligning administrative support functions with ICE's core mission and operations.

ESSENTIAL FUNCTIONS:

The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

1.      Supervises case processing staff in the performance of their duties ensuring their work is in compliance with regulations and best practices.  This includes training new employees, providing guidance and support to the team, listening to concerns and effectively resolving disputes or issues; taking corrective or disciplinary action; developing work schedules for subordinates; monitoring case management assignments; and approving leave requests.

2.      Implements and monitors quality control measures to ensure accurate and compliant case management.  Maintains compliance with accreditation standards and other relevant requirements.

3.      Conducts internal case reviews and audits to verify accuracy and timely completion of document preparation and case management, case files and records review in ICE systems and removal documentation, confirming compliance with legal and ethical standards.  Stays current on changes in immigration laws and regulations.

4.      Directs and coordinates the execution of diverse and complex functions in coordination with other operations of ICE. Facilitates support of essential operations and maintains compliance with applicable policies and detention standards. 

5.      Serves as a technical expert and liaison in developing and maintaining relationships with various stakeholders in the federal government.  Interfaces with ICE headquarters staff, local field office staff, including Field Office Directors (FODs), program staff, facility staff, other Department of Homeland Security (DHS) and Department of Justice officials, and third-party service providers.

6.      Participates in recruitment, hiring and onboarding of new staff.  Makes recommendations to supervisors concerning personnel matters such as employment, retention, promotion, wage adjustments, and discipline.

7.      Motivates and encourages staff to perform their duties consistent with policy and procedures.  Completes evaluations on all staff under direct supervision.  Reviews contributor feedback provided by peers or other supervisors in accordance with company guidelines.

8.      Facilitates team meetings, case strategy sessions, and other collaborative activities.  Maintains clear communication with staff, clients, and other stakeholders.

9.      Communicates effectively and coherently with administration, staff, detainees, federal officials, and the general public, particularly in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgement.  This includes giving information, instructions and directions, mediating disputes, advising of rights and processes, and providing reliable testimony in court or other formal settings.

10.  Domestic U. S. travel may be required.

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About CoreCivic

Sourced by ZipRecruiter

At CoreCivic , we do more than manage inmates, we care for people. CoreCivic is currently seeking Registered Nurses who have a passion for providing the highest quality care in an institutional setting.

Industry

Public safety administration

Company size

10,000+ Employees

Headquarters location

Brentwood, TN, US

Year founded

1983

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