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Cargo Operations Manager Jobs in Springfield, MA

ALVEST

Customer Care Manager

Windsor, CT · On-site

$80K - $90K/yr

... cargo and military aviation. The corporate portfolio is one of diverse companies with financial ... This role ensures operational efficiency, team performance, and customer satisfaction, while also ...

ArcBest

Associate Account Manager Enfield, CT

Enfield, CT · On-site

$26.93 - $30.77/hr

... cargo claim prevention, as needed. * Maintain accurate territory account information in system ... From customer service and operations to technology, sales and logistics professionals, every ...

Worldwide Flight Services

Facility Trainer

Windsor, CT · On-site

  • Medical

  • Retirement

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Minimum 6 months related operational experience preferred. * WFS or Carrier Instructor ...

Daikin

Driver, Local Delivery

East Hartford, CT · On-site

The Local Driver is responsible for the safe operation of company trucks for timely delivery of ... Safely load and properly block, brace, and secure the cargo. * Strong knowledge of driving/traffic ...

Daikin

Driver, Local Delivery

East Hartford, CT

The Local Driver is responsible for the safe operation of company trucks for timely delivery of ... Safely load and properly block, brace, and secure the cargo.  * Strong knowledge of driving ...

Daikin

Driver, Local Delivery

East Hartford, CT · On-site

The Local Driver is responsible for the safe operation of company trucks for timely delivery of ... Safely load and properly block, brace, and secure the cargo.  * Strong knowledge of driving ...

Daikin

Driver, Local Delivery

East Hartford, CT · On-site

The Local Driver is responsible for the safe operation of company trucks for timely delivery of ... Safely load and properly block, brace, and secure the cargo. * Strong knowledge of driving/traffic ...

Forward Air

Freight Handler- Part Time

Windsor Locks, CT · On-site

$19.70/hr

As certified forklift operators within the operation, they provide safe, accurate, and efficient ... cargo/freight within a multimodal transportation terminal, intermodal yard, warehouse, or dock ...

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All JobsCargo Operations JobsCargo Operations Manager JobsCargo Operations Manager Jobs in Springfield, MA

Cargo Operations Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118.1K

How much do cargo operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for cargo operations manager in Springfield, MA is $63,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What does a cargo operations manager do?

A Cargo Operations Manager oversees the daily operations involved in transporting goods by air, sea, or land. Their responsibilities include coordinating shipments, ensuring compliance with safety and customs regulations, managing logistics staff, and maintaining communication with clients and transport partners. They also address issues such as delays or damaged goods and work to optimize efficiency and cost-effectiveness in cargo handling. This role requires strong organizational, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a cargo operations manager?

To thrive as a Cargo Operations Manager, you need expertise in logistics, supply chain management, and regulatory compliance, often supported by a relevant degree or industry certifications. Familiarity with cargo management systems, warehouse management software, and international shipping documentation is typically required. Strong leadership, problem-solving, and communication skills set top performers apart in managing teams and addressing operational challenges. These abilities are crucial for ensuring efficient, safe, and cost-effective cargo handling in a dynamic logistics environment.

What are the main challenges a cargo operations manager faces when coordinating with different stakeholders at an airport?

As a Cargo Operations Manager, one of the key challenges is ensuring seamless communication and coordination among multiple stakeholders, including airlines, ground handling staff, customs officials, and logistics partners. Each group may have different priorities and timelines, so balancing operational efficiency with regulatory compliance is essential. Proactively managing potential bottlenecks, handling last-minute schedule changes, and swiftly resolving documentation or clearance issues are common aspects of the role. Building strong relationships and fostering a collaborative environment are vital for overcoming these challenges and ensuring timely cargo movement.

What is the role of cargo operations manager?

A cargo operations manager oversees the planning, coordination, and execution of cargo handling activities within an airline, shipping company, or logistics firm. They ensure compliance with safety regulations, optimize cargo flow, and manage staff and equipment to ensure efficient and secure transportation of goods. Strong organizational, communication, and problem-solving skills are essential, along with knowledge of relevant regulations and often certification in logistics or safety standards.

What are popular job titles related to Cargo Operations Manager jobs in Springfield, MA?

For Cargo Operations Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Cargo Operations Manager jobs in Springfield, MA look for?

The top searched job categories for Cargo Operations Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Cargo Operations Manager jobs?

Cities near Springfield, MA with the most Cargo Operations Manager job openings:

Cargo Operations Manager jobs near you
Infographic showing various Cargo Operations Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,234 per year, or $30.4 per hour.

Customer Care Manager

ALVEST

Windsor, CT • On-site

$80K - $90K/yr

Full-time

Posted 10 days ago

Job description

COMPANY INTRODUCTION

TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation. The corporate portfolio is one of diverse companies with financial strength and similar culture, who are focused on diversity, sustainability, growth and customer service.

TLD has a record of accomplishment, driving results through our robust internal systems while leading with strong core values and ethics. Our technology driven equipment is developed with a focus on safety, efficiency and total cost of ownership for our customers.

A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. We offer a stable, family focused environment with support to accomplish personal and professional goals. Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry.

Position Summary

The Customer Care Manager leads a team of Customer Service Representatives in delivering exceptional service to our customers across the region. This role ensures operational efficiency, team performance, and customer satisfaction, while also serving as a strategic partner in improving sales, service processes, and regional spare parts logistics.
As part of the dynamic and international TLD Spare Parts America team, the Customer Service Manager plays a key role in cultivating a collaborative team culture that is customer-driven and committed to long-term partnerships. We go above and beyond to deliver spare parts quickly, leveraging our global network and logistics capabilities.

Key ResponsibilitiesTeam Leadership & Development

- Lead, coach, and develop a high-performing customer service team.

- Provide training on systems, processes, and product knowledge to ensure team success.

- Monitor performance metrics, set individual and team goals, and conduct regular reviews.

- Foster a positive, cooperative, and accountable team environment aligned with company values.

Customer Relationship Management

- Oversee customer accounts and ensure high levels of satisfaction and responsiveness.

- Resolve complex or escalated customer issues promptly and professionally.

- Develop strategies to strengthen relationships with key customers and drive long-term sales growth.

Operational Oversight

- Manage daily operations of the Customer Service team, including order processing, quoting, and communication standards.

- Ensure timely and accurate use of the ERP system and SPQ module for quotations and order management.

- Coordinate with the logistics and warehouse teams to prioritize and track shipments.

Process Improvement & Reporting

- Identify and implement process improvements to increase efficiency and service quality.

- Analyze service metrics, customer feedback, and order data to inform decision-making.

- Prepare regular reports for senior management on team performance, customer activity, and market trends.

Cross-Functional Collaboration

- Collaborate with the Purchasing, Sales, and Technical Support teams to align customer service with product availability and market demand.

- Support the Spare Parts Hubs Manager in regional strategy and stock planning.

- Communicate proactively across departments to ensure seamless customer experience.

Qualifications & Experience

- 5+ years of experience in customer service, preferably in technical or spare parts sales.

- 2+ years in a supervisory or managerial role.

- Strong understanding of ERP systems and quoting tools (e.g., SPQ or similar).

- Excellent leadership, organizational, and communication skills.

- Technical aptitude and familiarity with mechanical components or parts a plus.

- Ability to travel domestically and internationally as needed up 25%

- Proficiency in Microsoft/Excel is a must

- Bachelor’s degree required


Reports to: Spare Parts Manager

Schedule: Full-time, 8 hours/day, onsite