Representative, Support Center
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
Long Beach, CA · On-site
$18.50 - $23.75/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. *Actual ...
Long Beach, CA · On-site
$18.50 - $23.75/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. *Actual ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
Long Beach, CA · On-site +1
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience.
Long Beach, CA · On-site +1
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience.
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
Montpelier, IA · On-site
$16.25 - $19.75/hr
Our offer SSAB BENEFITS - starting at hire! • Excellent Pay with Additional Bonus • Very Affordable Health Insurance ü Blue Cross/Blue Shield Medical ü CVS/Caremark Prescription ü Delta Dental ...
Montpelier, IA · On-site
$16.25 - $19.75/hr
Our offer SSAB BENEFITS - starting at hire! • Excellent Pay with Additional Bonus • Very Affordable Health Insurance ü Blue Cross/Blue Shield Medical ü CVS/Caremark Prescription ü Delta Dental ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. *Actual ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. *Actual ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
$14 - $24.02/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. #PJCC3 #LI ...
Long Beach, CA · On-site +1
$21.65 - $28.82/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience.
Long Beach, CA · On-site +1
$21.65 - $28.82/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience.
Jacksonville, FL · Remote
$45K - $84K/yr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. #LI ...
Jacksonville, FL · Remote
$45K - $84K/yr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. #LI ...
Long Beach, CA · Remote
$45K - $84K/yr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. #LI ...
Long Beach, CA · Remote
$45K - $84K/yr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. #LI ...
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. To ...
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. To ...
Long Beach, CA · Remote
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. #LI ...
Long Beach, CA · Remote
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Managed care/health care experience. Broker/health insurance license. #LI ...
$21.65 - $28.82/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. *Actual ...
$21.65 - $28.82/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. *Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$16.50 - $20.50/hr
Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. * Actual ...
$76K - $80K
6% of jobs
$80K - $83.9K
7% of jobs
$87.1K is the 25th percentile. Wages below this are outliers.
$83.9K - $87.9K
14% of jobs
$87.9K - $91.8K
15% of jobs
The median wage is $93.9K / yr.
$91.8K - $95.8K
14% of jobs
$95.8K - $99.7K
6% of jobs
$99.7K - $103.7K
7% of jobs
$106.2K is the 75th percentile. Wages above this are outliers.
$103.7K - $107.6K
7% of jobs
$107.6K - $111.6K
7% of jobs
$111.6K - $115.5K
7% of jobs
$115.5K - $119.5K
7% of jobs
$76K
$97.7K
$119.5K
At Caremark, daily responsibilities often include processing prescription orders, verifying insurance coverage, and assisting customers with medication-related inquiries. You will likely collaborate closely with pharmacists, healthcare providers, and insurance representatives to ensure timely and accurate service. Attention to regulatory compliance and patient privacy is also crucial, as is maintaining up-to-date records using electronic pharmacy systems. Team members often support each other in a fast-paced setting, making adaptability and teamwork valuable assets for ongoing success.
A Caremark job typically refers to a position at CVS Caremark, the pharmacy benefits management (PBM) division of CVS Health. Roles can include customer service representatives, pharmacists, pharmacy technicians, and healthcare analysts, among others. Employees in these positions help manage prescription benefits, assist customers with medication needs, and work to improve healthcare outcomes.
To succeed at Caremark, individuals typically need experience in pharmacy operations, medication management, and customer service, often supported by certifications such as Pharmacy Technician or Pharmacy Manager credentials. Familiarity with pharmacy information management systems, prescription processing software, and insurance billing platforms is also important. Strong attention to detail, effective communication, and an empathetic approach to customer interactions help set top performers apart. These competencies ensure accurate prescription fulfillment, compliance, and exceptional patient care in a dynamic healthcare environment.

8.0
Based on 192 frontline employees who took The Breakroom Quiz
146th of 260 rated insurance
JOB DESCRIPTION Job Summary
Must reside in Florida.
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
Essential Job Duties
Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries.
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
Required Qualifications
Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.
Basic proficiency in Microsoft Office suite and applicable software programs.
Preferred Qualifications
Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.
#PJCC3
#LI-AC1
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $14 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.
Health care and social assistance
10,000+ Employees
Long Beach, CA, US
1980