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True Health

Primary Care Access Network Navigator

Sanford, FL · On-site

$19 - $24.25/hr

Primary Care Access Network Navigator JOB SUMMARY Under the direction of the PCAN Program Manager and Florida Hospital East Director of Case management, the PCAN Navigator will outreach, educate, and ...

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How much do care access jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for care access in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Care Access position, and why are they important?

To thrive in a Care Access role, you need strong organizational, communication, and patient coordination skills, often supported by experience in healthcare administration or customer service. Familiarity with electronic health records (EHR) systems, appointment scheduling software, and insurance verification processes is frequently required. Excellent interpersonal skills, attention to detail, and problem-solving abilities make candidates stand out in this position. These skills are crucial for efficiently connecting patients with appropriate healthcare providers, ensuring smooth access to care, and supporting positive patient experiences.

What is a Care Access?

A Care Access job typically involves coordinating and facilitating patient access to healthcare services, including scheduling appointments, verifying insurance, and guiding patients through the care process. Professionals in this role may work in hospitals, clinics, or telehealth settings, ensuring that patients receive timely and appropriate care. Strong communication, organizational skills, and knowledge of healthcare systems are essential for success in this position.

What are some typical challenges faced in a Care Access position and how are they addressed?

In a Care Access role, professionals often encounter challenges such as managing high call volumes, resolving insurance authorization issues, and coordinating timely appointments for patients with complex needs. Multitasking and prioritizing requests are essential, as situations can require fast decision-making and adaptability. Most organizations provide comprehensive training and support systems—including dedicated team leads and regular check-ins—to help Care Access specialists handle these challenges effectively. Working closely with clinical staff and administrative teams also ensures that any obstacles in the care coordination process are quickly addressed, maintaining high standards of service for patients.

More about Care Access jobs
What cities are hiring for Care Access jobs? Cities with the most Care Access job openings:
What states have the most Care Access jobs? States with the most job openings for Care Access jobs include:
What job categories do people searching Care Access jobs look for? The top searched job categories for Care Access jobs are:
Care Access jobs near you
Infographic showing various Care Access job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,754 per year, or $24.4 per hour.

Healthcare Access Navigator PRN

Cooper University Hospital

Camden, NJ

$21 - $33/hr

Per diem

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Cooper University Health Care rating

7.5

Company rating: 7.5 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers

Job description

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.


  • Appointment scheduling to patients PCP within 7 days or discharges.  If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
  • Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
  • Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
  • Verify insurance coverage and demographic information
  • Collect and receipt patient payments
  • Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
  • Schedule patients for appointments with community services when appropriate
  • Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
  • Inform patients of billing policies and managed care referral and/or pre-authorization requirements
  • Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
  • Provides support and counseling to patients and families as appropriate
  • Communicates with referring providers as appropriate to address patient and physician needs
  • Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
  • Serves as a resource for community resources
  • Track and report weekly on all scheduled services
  • Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
  • Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope

  • 0-2 years' experience required. 
  • Preferred Experience includes:
    • Minimum Two years of recent registration, scheduling or billing experience working in a medical facility.
    • Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
    • Epic experience

High school diploma required; some college preferred.


  • Excellent customer service, analytical and organizational skills. 
  • Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. 
  • Ability to multi-task in fast-paced environment, and work any shift, as needed.

USD $21.00
USD $33.00

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