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Card Services Manager Jobs in Delaware (NOW HIRING)

NC SECU

... card services, and member support of digital channels. Performance Expectations and Essential ... Relationship Manager * We Are SECU! * Comply with all Credit Union policies and regulatory ...

Cardworks

Manager Card Business Analytics

Wilmington, DE · On-site

CardWorks Servicing: One partner, total performance * Carson Smithfield: Resolution with respect ... The Manager, Card Business Analytics (Loss Prevention Strategy) plays a pivotal role in shaping and ...

JPMorgan Chase & Co.

$150 - $190/hr

As a Product Delivery Lead/Manager in Chase Card Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and ...

New

TwinThread

Product Analyst - Vice President

Wilmington, DE · On-site

$120 - $150/hr

Required qualifications * 5+ years of experience in product management, financial services, and ... Functional knowledge of all Card and CCB domains impacting the Card Customer * Knowledge on Credit ...

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All JobsCard Services JobsCard Services Manager JobsCard Services Manager Jobs in Delaware

Card Services Manager information

See Delaware salary details

$25.5K

$67.7K

$129.1K

How much do card services manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for card services manager in Delaware is $67,717.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $92,600.00 per year, depending on experience, location, and employer.

What does a Card Services Manager do?

A Card Services Manager oversees the operations related to credit, debit, and ATM card services within a financial institution. Their responsibilities include managing card issuance, fraud prevention, transaction processing, and ensuring regulatory compliance. They also supervise staff, coordinate with vendors, and resolve customer issues related to card products. The goal is to provide efficient, secure, and customer-friendly card services while minimizing risk and maximizing operational efficiency.

What are the key skills and qualifications needed to thrive as a Card Services Manager, and why are they important?

To thrive as a Card Services Manager, you need expertise in banking operations, card payment processing, and risk management, typically supported by a bachelor’s degree in finance or business. Familiarity with card management systems, payment processing platforms, and regulatory compliance tools is important, along with relevant certifications like Certified Payments Professional (CPP). Strong leadership, problem-solving skills, and effective communication set top performers apart in this role. These capabilities ensure efficient card operations, regulatory compliance, and high customer satisfaction in a fast-evolving financial services environment.

What are some typical challenges faced by a Card Services Manager, and how can they be addressed?

Card Services Managers often encounter challenges such as managing high transaction volumes, ensuring compliance with ever-changing regulations, and swiftly resolving customer disputes. Staying updated with payment industry trends and fostering strong relationships with internal teams like IT, compliance, and customer service are crucial for effective problem-solving. Proactive training, process optimization, and leveraging technology can help address these challenges while maintaining high standards of service and security.

What is the difference between Card Services Manager vs Credit Analyst?

AspectCard Services ManagerCredit Analyst
Required CredentialsBachelor's degree, certifications like CAMS or CTP often preferredBachelor's degree in finance, accounting, or related field; certifications like CFA or CPA beneficial
Work EnvironmentBanking or financial institutions, managing customer accounts and card operationsFinancial institutions, analyzing credit data to assess risk
Employer & Industry UsageUsed in banks, credit card companies, financial servicesCommon in banks, lending firms, credit bureaus
Search & Comparison IntentUnderstanding roles in card management and customer serviceAssessing creditworthiness and risk analysis

The Card Services Manager focuses on managing card operations, customer accounts, and service quality, while the Credit Analyst evaluates credit data to determine lending risk. Both roles require financial knowledge and work within banking or financial institutions, but they serve different functions in the credit process.

What are the most commonly searched types of Card Services jobs in Delaware?

The most popular types of Card Services jobs in Delaware are:

What are popular job titles related to Card Services Manager jobs in Delaware?

For Card Services Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Card Services Manager jobs in Delaware look for?

The top searched job categories for Card Services Manager jobs in Delaware are:

What cities in Delaware are hiring for Card Services Manager jobs?

Cities in Delaware with the most Card Services Manager job openings:

Card Services Manager jobs near you
Infographic showing various Card Services Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,717 per year, or $32.6 per hour.

MSS Associate Member Services Representative

NC SECU

On-site

Full-time

Re-posted 5 days ago

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PurposeThe MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels.
Performance Expectations and Essential Responsibilities
  • Attend Excel and Elevate - New Employee Training (E&E).
    • The following Core modules will be completed after E&E and subsequent training sessions:
      • Checking Accounts
      • Member Eligibility
      • Money Market Share Accounts
      • SECU Policies Overview
      • Share Accounts
      • Share Term Certificates
      • Account Titling & Designations
      • Buy/Sell
      • Funds Transfer
      • Member Eligibility
      • Member Identification
      • Stop Payments & Stop Cautions
      • Wires
      • Cash Handling & Disbursing Funds
      • Check Acceptance
      • Holds
      • MARGO Platform
      • MARGO Teller
      • Payroll Deduction
      • Relationship Manager
      • We Are SECU!
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members' accounts are accessed for business purposes only.
  • Security and control procedures must be followed by all MSS employees.
  • Will be available in member facing skill sets as determined by management.
  • Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery.
  • Ensure that proper identification of members is taking place and all actions are compliant with SECU's Member Information Security Procedure (MISP).
  • Willing to assist in other areas of the operation as needed.
  • Actively participate in direct service to the membership through phone and digital communication channels
  • Must maintain acceptable performance level based on Key Performance Indicators (KPI's) and achieve and maintain standards as directed by management.
  • Participate in training and continuing education.
  • Soft skills and call quality must be maintained at an acceptable level.
  • Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals.
  • Must develop a strong understanding of CXone platform.
  • Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation.
  • Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Complete additional tasks assigned by management and other administrative duties as needed.
Additional Modules RequiredThe following modules should be completed at this level and are required prior to advancement to the next level:
  • SECU Online Services
  • SECU's Member Facing Websites
Minimum Requirements
  • Must have high school diploma or GED equivalent.
  • Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Entry level position with no experience required.
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union.
  • Must have good communication skills, both verbal and written.
  • Ability to think critically and use problem solving skills.
Job EnvironmentOffice setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical DemandsMust be able to comprehend and carry out job demands.Job requires a substantial amount of sitting.Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.Use hands and fingers to press telephone keypad and lift telephone receiver.Must be able to comprehend phone calls. Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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