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Card Services Associate Jobs in Delaware (NOW HIRING)

NC SECU

Purpose The MSS Associate Member Services Representative performs routine member service through ... card services, and member support of digital channels. Performance Expectations and Essential ...

NC SECU

Purpose The MSS Associate Member Services Representative performs routine member service through ... card services, and member support of digital channels. Performance Expectations and Essential ...

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Card Services Associate information

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the most commonly searched types of Card Services jobs in Delaware?

The most popular types of Card Services jobs in Delaware are:

What are popular job titles related to Card Services Associate jobs in Delaware?

For Card Services Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Delaware look for?

The top searched job categories for Card Services Associate jobs in Delaware are:

What cities in Delaware are hiring for Card Services Associate jobs?

Cities in Delaware with the most Card Services Associate job openings:

Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Associate, Card Risk Strategy

Wilmington, DE • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

Other

Re-posted 17 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

Chase Card Services is the leading credit card issuer in the U.S. With over $1 trillion in sales volume, we have been #1 in the industry since 2017. We have also been #1 in outstanding (loans) for more than 10 years and lead in top-of-wallet market share. We serve more than 50 million active accounts across our Chase Branded Cards business, which includes the Sapphire, Freedom, Slate consumer credit cards and Ink small business portfolio, and our Co-Brand Card business.

As a Card Risk Strategy Associate in the Card Credit Decisioning Unit, you will lead efforts to expand our credit card portfolio by developing innovative strategies for affluent, high-line, high net-worth credit segments. You will collaborate with internal teams to ensure sound lending decisions that align with our financial goals and risk appetite. Your work will be pivotal in managing risk-taking activities for card originations, ensuring we continue to grow responsibly. You will play a key role in defining the risk appetite for Card acquisitions, managing credit risk, ensuring sound lending decisions that balance value creation and prudent risk management.

Job Responsibilities:

  • Define the Credit Box in partnership with Product GM’s, Finance, and the second line of defense Credit Risk team
  • Lead alignment with Product, Finance, and Risk to define and execute on strategies to achieve credit goals
  • Partner closely with product and risk teams in assessing new credit opportunities. Define an execution plan for new credit opportunities
  • Set up reviews and processes to ensure we are executing well on our credit box assumptions
  • Partner with risk strategies in defining variables that would be included in new credit models and interface with the modeling team on the acquisitions modeling suite and roadmap
  • Develop and implement metrics to track acquisitions performance. Lead the report outs for performance monitoring to senior leadership
  • Help shape credit policies, underwriting standards, and risk management frameworks
  • Ensure adherence to banking regulations and internal controls related to credit risk
  • Work with teams across business lines (e.g., risk, underwriting, legal, finance) to balance growth and risk
  • Provide approvals or recommendations for complex acquisitions related credit transactions

Required qualifications, skills and capabilities:

  • A Bachelor’s degree or higher in a quantitative discipline (ex: Finance, Statistics, Economics, Mathematics, Operations Research, among others)
  • 3+ years of relevant experience in direct to consumer lending, originations, and/or retail credit experience at a complex large-scale financial services business
  • Exceptional quantitative and qualitative finance and analytical skills
  • Demonstrated strategic thinking and execution skills; insight and ability to proactively identify opportunities to innovate and improve the business
  • Proven experience in collaborating across teams and lines of business within large organizations
  • Excellent analytical skills with the ability to leverage data and anecdotal feedback to structure complex problems and make decisions
  • Previous experience with either SAS, SQL, Python, or Tableau analytic tools (other coding languages would be considered)

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

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