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Card Services Associate Jobs in Delaware (NOW HIRING)

NC SECU

Purpose The MSS Associate Member Services Representative performs routine member service through ... card services, and member support of digital channels. Performance Expectations and Essential ...

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Card Services Associate information

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the most commonly searched types of Card Services jobs in Delaware?

The most popular types of Card Services jobs in Delaware are:

What are popular job titles related to Card Services Associate jobs in Delaware?

For Card Services Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Delaware look for?

The top searched job categories for Card Services Associate jobs in Delaware are:

What cities in Delaware are hiring for Card Services Associate jobs?

Cities in Delaware with the most Card Services Associate job openings:

Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Product Controller, Associate - Card Services

JPMorgan Chase & Co.

Wilmington, DE • On-site

$80 - $110/hr

Other

Re-posted 13 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 496 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

As a Product Controller in Card Services supporting Card & Connected Commerce, you help deliver accurate regulatory and financial reporting while strengthening internal controls in a fast-paced environment

In this role, you’ll partner with stakeholders across the business to execute key regulatory, compliance, and accounting activities that support Card & Connected Commerce. You’ll contribute to timely reporting, month‑end close execution, and control processes, while balancing multiple deadlines and priorities. You’ll also perform analysis that helps inform reporting accuracy and product performance insights.

Job responsibilities
  • Manage pledge reporting obligations to the Federal Reserve Bank, including recurring filings, certifications, and daily balance reviews aligned to requirements.
  • Prepare and submit monthly, quarterly, and annual regulatory and financial reports, including guarantee, intangibles and goodwill, call report memo, and foreign bank account reporting.
  • Support credit card securitization activity and investor reporting filings, including coordinating with external parties for submissions and providing backup coverage for investor reporting.
  • Act as Risk Oversight Approver for internal banking platforms by reviewing wire payment instructions and supporting adherence to internal controls.
  • Execute month‑end close activities, including preparing journal entries, reviewing daily trust entries, and completing bank account reconciliations.
  • Perform ad hoc analysis related to regulatory reporting, reconciliations, and product performance.
Required qualifications, capabilities, and skills
  • Bachelor’s degree in Accounting, Finance, or a related field.
  • 5+ years of experience in accounting, financial reporting, controllership, or product control.
  • Working knowledge of US GAAP, regulatory reporting, and internal control concepts.
  • Strong Microsoft Office skills, including advanced Excel, plus Word and PowerPoint.
  • Excellent analytical, organizational, and communication skills with strong attention to detail.
  • Ability to manage multiple priorities and deliver accurate work in a deadline‑driven environment.
Preferred qualifications, capabilities, and skills
  • Experience supporting card products, Card & Connected Commerce, or comparable consumer finance businesses.
  • Familiarity with SAP and general ledger platforms.
  • Knowledge of SQL and ability to query and analyze data to support reporting and reconciliation activities.
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