Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Work-life integration Job Summary The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight ...
Work-life integration Job Summary The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight ...
Card Operations Specialist I
Souderton, PA · On-site
$18 - $24/hr
We're looking for a detail-oriented Card Operations Specialist who can deliver exceptional support, solve problems with confidence, and help protect our customers through accurate, responsive service.
Card Operations Specialist I
Souderton, PA · On-site
$18 - $24/hr
We're looking for a detail-oriented Card Operations Specialist who can deliver exceptional support, solve problems with confidence, and help protect our customers through accurate, responsive service.
Specialist - Card Operations 2
Houston, TX · On-site
$49K - $65K/yr
... and operational process improvements. • Consistently engages in opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card ...
Specialist - Card Operations 2
Houston, TX · On-site
$49K - $65K/yr
... and operational process improvements. • Consistently engages in opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card ...
Work-life integration Job Summary The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight ...
Work-life integration Job Summary The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight ...
Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Card Services Operations Manager Hybrid Position: 3 days a week in office More Than A Job Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live.
Card Services Operations Manager Hybrid Position: 3 days a week in office More Than A Job Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live.
Card Services Specialist
Chelsea, MA · On-site
$150/day
Responsibilities include operational processing, card dispute management, regulatory compliance, system troubleshooting, fraud monitoring, and ongoing collaboration across the organization. What You ...
Card Services Specialist
Chelsea, MA · On-site
$150/day
Responsibilities include operational processing, card dispute management, regulatory compliance, system troubleshooting, fraud monitoring, and ongoing collaboration across the organization. What You ...
Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Manager, Fraud (Debit Card) Operations Note: Fidelity will not provide immigration sponsorship for this position. The Role Global Fraud Detection Operations (GFDO) is responsible for identifying and ...
Specialist - Card Operations 2
Houston, TX · On-site
$49K - $65K/yr
... operational process improvements. Consistently engages in opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card products ...
Specialist - Card Operations 2
Houston, TX · On-site
$49K - $65K/yr
... operational process improvements. Consistently engages in opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card products ...
Corporate Commercial Card Operations Manager
Billings, MT · On-site
$106K/yr
About The Role Summary In this role, you will manage a team and lead the Operations for our Commercial/Small Business Card products. You'll be accountable for developing and implementing operational ...
Corporate Commercial Card Operations Manager
Billings, MT · On-site
$106K/yr
About The Role Summary In this role, you will manage a team and lead the Operations for our Commercial/Small Business Card products. You'll be accountable for developing and implementing operational ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Senior Manager, Fraud (Debit Card) Operations The Role Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity ...
Card Services Manager
Brighton, MI · On-site
$90K - $100K/yr
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a ...
New
Quick apply
Card Services Manager
Brighton, MI · On-site
$90K - $100K/yr
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a ...
New
As the primary liaison with bank partners and card processors, this role is key to delivering an exceptional stakeholder experience, advocating for both external customers and internal operations ...
Card Operations Administrator II - Credit Cards Location: Block 23 What you'll do: As a Card Operations Administrator, you will be responsible for executing on debit card and credit requests or ...
Card Operations Administrator II - Credit Cards Location: Block 23 What you'll do: As a Card Operations Administrator, you will be responsible for executing on debit card and credit requests or ...
This individual will manage day-to-day operations, act as a subject matter expert for credit card inquiries and deliver outstanding support to both clients and internal staff. They will assist with ...
Quick apply
This individual will manage day-to-day operations, act as a subject matter expert for credit card inquiries and deliver outstanding support to both clients and internal staff. They will assist with ...
Card Operations information
See salary details
$9.86 - $13.44
2% of jobs
$15.49 is the 25th percentile. Wages below this are outliers.
$13.44 - $17.02
40% of jobs
The median wage is $18.52 / hr.
$17.02 - $20.61
19% of jobs
$23.77 is the 75th percentile. Wages above this are outliers.
$20.61 - $24.19
16% of jobs
$24.19 - $27.78
4% of jobs
$27.78 - $31.36
4% of jobs
$31.36 - $34.94
1% of jobs
$34.94 - $38.53
2% of jobs
$38.53 - $42.11
3% of jobs
$42.11 - $45.69
4% of jobs
$45.69 - $49.28
4% of jobs
$9
$24
$49
How much do card operations jobs pay per hour?
What are the most common challenges faced in a Card Operations role, and how are they typically addressed?
Card Operations professionals frequently encounter challenges such as managing high transaction volumes, staying updated with compliance requirements, and quickly resolving transaction discrepancies or fraud alerts. Addressing these issues often involves close coordination with fraud teams, IT, and customer service departments, as well as using robust monitoring and case management tools. Many organizations provide ongoing training and structured procedures to support quick decision-making and precise error resolution. With a strong emphasis on teamwork and continuous process improvement, Card Operations teams are well-equipped to handle these dynamic challenges, ensuring a smooth and secure cardholder experience.
What is a Card Operations job?
A Card Operations job involves managing the processing, issuance, and maintenance of credit, debit, or prepaid cards. Responsibilities typically include transaction monitoring, dispute resolution, fraud prevention, and ensuring compliance with banking regulations. Professionals in this role work closely with internal teams, financial institutions, and customers to ensure smooth card-related operations. Strong attention to detail, knowledge of payment systems, and problem-solving skills are essential in this role.
What are the key skills and qualifications needed to thrive in the Card Operations position, and why are they important?
To excel in Card Operations, candidates typically need strong analytical abilities, attention to detail, and proficiency with financial processes, often supported by a background in banking or financial services. Familiarity with core banking systems, transaction processing platforms, and payment network rules is commonly required, along with knowledge of relevant compliance regulations. Excellent communication, problem-solving, and organizational skills help professionals manage high volumes of card-related transactions and resolve customer or partner inquiries. These skills are critical to ensure secure, efficient card processing and maintain regulatory compliance in a fast-paced financial environment.

Full-time
Posted 27 days ago
Fidelity Investments rating
8.7
Based on 266 frontline employees who took The Breakroom Quiz
17th of 148 rated financial services
Job description
Manager, Fraud (Debit Card) Operations
Note: Fidelity will not provide immigration sponsorship for this position.
The Role
Global Fraud Detection Operations (GFDO) is responsible for identifying and responding to emerging fraud risks across Fidelity's businesses. As the Manager, Fraud (Debit Card) Operations you will support the design and development of operational frameworks that enable GFDO to scale new and existing fraud detection review capabilities.
A significant focus of this role is assisting GFDO in preparing for the transition to in-house debit card fraud detection. You will participate in planning calls, operational design discussions, and cross-functional workstreams to document requirements and workflow considerations.
This role requires strong analytical capability, attention to detail, and the ability to manage multiple priorities in a fast-moving environment. You will be expected to synthesize information, document outcomes, and support operational readiness efforts as new capabilities are developed. The ideal candidate is curious, adaptable, organized, and comfortable working in spaces with evolving requirements and diverse stakeholders.
The Expertise and Skills You Bring
- Bachelor's degree in business, analytics, finance, or related field.
- Experience in fraud detection operations or related fraud-monitoring roles.
- Strong analytical and documentation skills.
- Ability to communicate complex concepts clearly.
- Strong organizational skills and adaptability.
- Collaboration skills across diverse teams.
- FINRA 7, 63 required
- Supervisory 9/10 or 24 to be obtained within 6 mos
- Openness to future people-leadership responsibilities
Note: Fidelity is not providing immigration sponsorship for this position
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 63 - FINRA
Category:
Risk
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
What Fidelity Investments employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Fidelity
Sourced by ZipRecruiter