ZipRecruiter

Log In

1

Card Operations Jobs in Florida (NOW HIRING)

Blossom

Lead Client Support Specialist, Card Operations

FL · On-site +1

$75K - $85K/yr

Serve as the subject matter expert for cards support engineers on the issuer processing platform, card lifecycle, and network operations. * Maintain deep working knowledge of key cards platform ...

Blossom

Project Manager, Card Program Implementations

FL · On-site +1

$85K - $100K/yr

Guide credit union clients in adapting card operations, dispute workflows, and member-facing communications to ensure smooth cutover and adoption. * Interpret and validate contractual and scheme ...

next page

Showing results 1-20

All JobsCard Operations JobsCard Operations Jobs in Florida

Card Operations information

What job makes $10,000 a month without a degree?

In card operations, high-paying roles such as senior card processing managers or specialized financial analysts can earn around $10,000 monthly, especially with extensive experience and industry certifications. These positions often require strong technical skills, knowledge of payment systems, and experience in financial services, but may not always require a formal degree.

What are the most common challenges faced in a Card Operations role, and how are they typically addressed?

Card Operations professionals frequently encounter challenges such as managing high transaction volumes, staying updated with compliance requirements, and quickly resolving transaction discrepancies or fraud alerts. Addressing these issues often involves close coordination with fraud teams, IT, and customer service departments, as well as using robust monitoring and case management tools. Many organizations provide ongoing training and structured procedures to support quick decision-making and precise error resolution. With a strong emphasis on teamwork and continuous process improvement, Card Operations teams are well-equipped to handle these dynamic challenges, ensuring a smooth and secure cardholder experience.

What is a Card Operations job?

A Card Operations job involves managing the processing, issuance, and maintenance of credit, debit, or prepaid cards. Responsibilities typically include transaction monitoring, dispute resolution, fraud prevention, and ensuring compliance with banking regulations. Professionals in this role work closely with internal teams, financial institutions, and customers to ensure smooth card-related operations. Strong attention to detail, knowledge of payment systems, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Card Operations position, and why are they important?

To excel in Card Operations, candidates typically need strong analytical abilities, attention to detail, and proficiency with financial processes, often supported by a background in banking or financial services. Familiarity with core banking systems, transaction processing platforms, and payment network rules is commonly required, along with knowledge of relevant compliance regulations. Excellent communication, problem-solving, and organizational skills help professionals manage high volumes of card-related transactions and resolve customer or partner inquiries. These skills are critical to ensure secure, efficient card processing and maintain regulatory compliance in a fast-paced financial environment.

What are popular job titles related to Card Operations jobs in Florida? For Card Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Card Operations jobs in Florida look for? The top searched job categories for Card Operations jobs in Florida are:
Card Operations jobs near you
Infographic showing various Card Operations job openings in Florida as of May 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.
Lead Client Support Specialist, Card Operations

Lead Client Support Specialist, Card Operations

Blossom

FL • On-site, Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Description
Job Summary:
The Lead Client Support Specialist serves as the senior technical resource within the Cards Support team. This role provides advanced troubleshooting expertise across the full card lifecycle - including authorization, clearing and settlement, disputes and chargebacks, BIN and card profile configuration, tokenization, and network message flows (ISO 8583). The Lead oversees complex escalations, supports the Client Support Manager in ensuring consistent service delivery and operational effectiveness, and acts as the trusted technical bridge between clients, Engineering, Product, and Network Operations.
Supervisory Responsibilities:
  • Provide technical leadership and day-to-day guidance to Tier 1 and Tier 2 Support Specialists.
  • Serve as an escalation point for complex technical and system-related issues.
  • Assist the Client Support Manager with onboarding and training of new team members.
  • Provide input regarding team performance, skill development, and training needs.
  • Support quality assurance initiatives within the support function.

Duties/ Responsibilities:
Service Delivery & Incident Coordination
  • Support the Client Support Manager in maintaining service delivery standards and ensuring the team meets SLA targets (90% or greater).
  • Coordinate and lead the support team during Sev1-Sev2 card incidents - authorization outages, settlement failures, widespread decline events - ensuring clear communication between Tier 1, Tier 2, development teams, and clients.
  • Assist support engineers in troubleshooting complex card and network-related issues impacting clients.
  • Act as Support Incident Commander on Sev-1/Sev-2 calls; communicate impact to clients and write client-facing Root Cause Analyses (RCAs).
  • Facilitate post-incident reviews and root cause documentation to improve service reliability.

Technical & Product Leadership
  • Serve as the subject matter expert for cards support engineers on the issuer processing platform, card lifecycle, and network operations.
  • Maintain deep working knowledge of key cards platform components including:
    • Authorization processing and ISO 8583 message flows
    • Clearing, settlement, and reconciliation
    • Disputes, chargebacks, and network representment rules
    • BIN management, card profile configuration, and tokenization
    • STIP behavior, response codes, and network connectivity
    • Provide guidance to support engineers on complex issues involving card configuration, network rule interpretation, and data integrity.
    • Assist in training and onboarding of new support team members and new client implementations.
    • Stay current on Visa / Mastercard mandates and flag operational impact to the team early.

Tools & Systems Collaboration
  • Assist support staff in analyzing authorization logs, settlement files, and network message data to identify discrepancies impacting client operations.
  • Support troubleshooting of advanced technical issues using SQL and log-querying tools (Splunk, Kibana, Datadog, or similar).
  • Coordinate with Engineering, Product, Risk, and Network Operations teams to validate fixes and communicate outcomes to support staff and clients.

Escalation & Cross-Team Coordination
  • Act as the primary escalation point for Tier 1 and Tier 2 support engineers for complex card lifecycle and network-related issues.
  • Facilitate communication between support staff, clients, product development, QA, and leadership during critical incidents.
  • Provide structured updates to the Client Support Manager on escalations, risks, and operational concerns.
  • Partner with Engineering, Product, and Network Operations to turn recurring client pain into permanent fixes - tooling, runbooks, product changes, or network rule clarifications.

Process Improvement & Knowledge Development
  • Author and maintain the team's runbooks, decision trees, and internal knowledge base for common card lifecycle and exception scenarios.
  • Identify opportunities to improve support workflows, escalation processes, and operational efficiency.
  • Promote best practices across the support team to improve issue resolution consistency and client satisfaction.
  • Own team-level SLAs and operational KPIs (time-to-first-response, time-to-resolution, CSAT, escalation rate); report weekly to the Client Support Manager and monthly to Client Services leadership.
  • Support the manager in implementing operational improvements and documentation standards.

Performs other related duties as assigned.
Required Skills/ Abilities:
  • Deep working knowledge of the card lifecycle: issuance, activation, authorization, clearing, settlement, chargebacks, and reconciliation.
  • Hands-on experience reading ISO 8583 messages and diagnosing issues from authorization logs, STIP behavior, response codes, and settlement files.
  • Strong familiarity with at least one network rulebook (Visa, Mastercard, or equivalent) and the dispute / chargeback lifecycle.
  • Proficiency in cards platform systems and configuration tools (BIN setup, card profiles, tokenization).
  • Comfort with SQL and log-querying tools (Splunk, Kibana, Datadog, or similar) for self-service investigation.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to lead and coordinate high-severity card incident response while maintaining professionalism and composure.
  • Excellent written communication skills; able to explain complex technical card failures to both engineers and risk officers at client institutions.
  • Calm under pressure during incidents, and organized enough to run a multi-party call and still take good notes.
  • Strong cross-team collaboration and client interaction skills.
  • Service-oriented mindset with a strong commitment to client support and issue resolution.
  • Proficiency with Google Workspace or similar productivity tools.

Education and Experience:
  • Associate's degree in Information Technology, Finance, Business, or a related field required; Bachelor's degree strongly preferred.
  • Minimum 5+ years of experience in technical support, client services, or operations at a card network, issuer processor, acquirer, or payments platform.
  • 4 or more years of demonstrated experience resolving complex or escalated card-related client issues, including cross-system or network-related problems.
  • 3 or more years' experience mentoring or providing guidance to junior support staff or coordinating issue resolution across support tiers preferred.
  • 3 or more years of financial institution experience strongly preferred, particularly within credit unions or card-issuing environments.
  • Experience supporting fintech / program manager clients (BaaS, neobanks, embedded card programs) a plus.
  • Industry certifications (CPP, ETA CPP, AAP) or completed network training (Visa Business School, Mastercard Academy) a plus.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

What We Offer
  • Company-paid medical, dental, and vision insurance for employees
  • Company-paid life and AD&D insurance
  • Company-paid short- and long-term disability
  • 401(k) retirement plan
  • Flexible Spending Accounts (FSA)/ Dependent Care Spending Account (DCSA)
  • Unlimited PTO
  • Employee Assistance Program (EAP)
  • Voluntary supplemental insurance options

Apply