Customer Service Manager
Braselton, GA · On-site
Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo. As an employer, KOKI ... social media) Proficient in MS Office Applications, especially EXCEL Sounds like what you are ...
Customer Service Manager
Braselton, GA · On-site
Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo. As an employer, KOKI ... social media) Proficient in MS Office Applications, especially EXCEL Sounds like what you are ...
Customer Service Manager
Braselton, GA · On-site
Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo. As an employer, KOKI ... social media) Proficient in MS Office Applications, especially EXCEL Sounds like what you are ...
Customer Service Manager
Braselton, GA · On-site
Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo. As an employer, KOKI ... social media) Proficient in MS Office Applications, especially EXCEL Sounds like what you are ...
Compliance and Quality Assurance Specialist | Quality Control and Compliance Monitoring [DOA0017016]
... Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: www ... Conduct CARAT inspections and monitor corrective actions. * Track SOP adherence, ICE feedback, and ...
Compliance and Quality Assurance Specialist | Quality Control and Compliance Monitoring [DOA0017016]
... Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: www ... Conduct CARAT inspections and monitor corrective actions. * Track SOP adherence, ICE feedback, and ...
Carat Media information
See salary details
$33K - $36.9K
12% of jobs
$40.7K is the 25th percentile. Wages below this are outliers.
$36.9K - $40.8K
14% of jobs
$40.8K - $44.7K
10% of jobs
$44.7K - $48.6K
5% of jobs
The median wage is $51.6K / yr.
$48.6K - $52.5K
13% of jobs
$52.5K - $56.5K
14% of jobs
$58.9K is the 75th percentile. Wages above this are outliers.
$56.5K - $60.4K
13% of jobs
$60.4K - $64.3K
9% of jobs
$64.3K - $68.2K
3% of jobs
$68.2K - $72.1K
4% of jobs
$72.1K - $76K
4% of jobs
$33K
$52.6K
$76K
How much do carat media jobs pay per year?
As of Sep 2, 2026, the average yearly pay for carat media in the United States is $52,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $60,500.00 per year, depending on experience, location, and employer.
What is a Carat Media?
A Carat Media job refers to a role within Carat, a global media agency specializing in media planning and buying. Employees at Carat Media work with brands to develop data-driven media strategies that maximize advertising effectiveness. Roles can vary from media planners and buyers to digital specialists and analysts. The company focuses on leveraging insights and technology to drive client success in the evolving media landscape.
What skills and qualifications are needed for a Carat Media position?
To excel at Carat Media, professionals typically need a solid background in media planning, digital marketing, analytics, and account management, often supported by a degree in marketing, communications, or a related field. Familiarity with tools such as Google Analytics, media buying platforms, social media management systems, and relevant certifications like Google Ads is highly beneficial. Strong communication, teamwork, creative problem-solving, and adaptability to fast-paced changes distinguish top performers. These capabilities are crucial for delivering effective media strategies, meeting client expectations, and succeeding in a dynamic agency environment.
What professional growth opportunities are available at Carat Media?
Carat Media offers diverse professional growth opportunities, including advancement into senior strategist or account management roles and specialized training in emerging digital platforms. Employees often benefit from exposure to high-profile clients and cross-functional teams, which helps broaden industry expertise and project management skills. The company encourages ongoing learning through workshops, certifications, and mentorship programs, equipping team members for leadership or specialized positions within the media industry. This supportive environment fosters both vertical and lateral movement, enabling employees to create dynamic, long-term career paths.
More about Carat Media jobs
What are the most commonly searched types of Carat Media jobs?
The most popular types of Carat Media jobs are:
What states have the most Carat Media jobs?
States with the most job openings for Carat Media jobs include:
What job categories do people searching Carat Media jobs look for?
The top searched job categories for Carat Media jobs are:
Full-time
Re-posted 21 days ago
Job description
KOKI Group is one of the world's leading manufacturers of power tools and accessories. Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.
Job description:
SUMMARY:
The Sr. Customer Care Manager will be responsible for driving workflow processes and collaborating with internal resources and executive members to drive continuous improvement efforts across Customer Service and Service Departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.
SKILLS/ EXPERIENCE:
EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL
Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.
Job description:
SUMMARY:
The Sr. Customer Care Manager will be responsible for driving workflow processes and collaborating with internal resources and executive members to drive continuous improvement efforts across Customer Service and Service Departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.
SKILLS/ EXPERIENCE:
EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL
Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.