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Car Dealership Back Office Jobs in Raleigh, NC (NOW HIRING)

Kestra Financial

Client Service Associate

Raleigh, NC · On-site

$14 - $19.50/hr

Along with the back office functions the Client Service Associate often serves as the first point ... Successfully partner with Broker Dealer for new account establishment, account maintenance, and ...

Ascend Partner Firms

Audit Associate

Chapel Hill, NC · On-site

... captive, shared back-office services, a catalytic leadership system, and modernized equity ... Audit experience with construction companies, automotive dealerships, nonprofit organizations ...

Ascend Partner Firms

Audit Associate

Chapel Hill, NC · On-site

... captive, shared back-office services, a catalytic leadership system, and modernized equity ... Audit experience with construction companies, automotive dealerships, nonprofit organizations ...

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Car Dealership Back Office information

What is a car dealership back office?

Car dealership back office jobs refer to the administrative and support roles that handle essential tasks behind the scenes at a car dealership. These positions typically include responsibilities such as processing paperwork for vehicle sales, managing inventory records, handling billing and accounting, and ensuring compliance with legal and financial regulations. Back office staff work closely with sales teams and management to ensure smooth operations and excellent customer service. Their work is vital for the dealership’s efficiency and accuracy in all transactions.

What skills and qualifications are needed to thrive as a car dealership back office employee?

To thrive in a Car Dealership Back Office role, you need strong organizational skills, attention to detail, and knowledge of administrative processes, often supported by a high school diploma or relevant experience. Familiarity with dealership management systems (DMS) like Reynolds & Reynolds or CDK Global, as well as proficiency in Microsoft Office Suite, is typically required. Excellent communication, problem-solving, and time management skills help you efficiently handle paperwork, coordinate with sales staff, and resolve issues. Mastering these skills ensures accurate transaction processing, regulatory compliance, and smooth dealership operations.

What are common challenges faced in a car dealership back office role, and how can they be addressed?

Car Dealership Back Office professionals often manage a high volume of paperwork, coordinate with multiple departments, and ensure compliance with industry regulations. Staying organized and detail-oriented is crucial, as errors in documentation or delays in processing can impact sales and customer satisfaction. Effective communication with sales, finance, and service teams helps prevent misunderstandings and streamlines workflows. Embracing dealership management software and ongoing training can also help address these challenges and improve efficiency.

What is the difference between Car Dealership Back Office vs Car Sales Associate?

AspectCar Dealership Back OfficeCar Sales Associate
Primary RoleHandles administrative, financial, and support tasks behind the scenesEngages directly with customers to sell vehicles
Required SkillsKnowledge of dealership operations, basic accounting, customer serviceSales techniques, product knowledge, customer interaction
Work EnvironmentOffice setting within the dealershipShowroom and customer-facing environment
CertificationsOften no formal certifications required, but familiarity with finance or accounting helpfulSales certifications or training may be preferred

The Car Dealership Back Office focuses on administrative and support functions within the dealership, ensuring smooth operations behind the scenes. In contrast, the Car Sales Associate interacts directly with customers to facilitate vehicle sales. While both roles are essential to dealership success, they differ significantly in daily tasks, skills, and work environment.

How can I work at a car dealership back office with no experience?

To work in a car dealership back office with no experience, focus on developing basic administrative skills, such as data entry, organization, and familiarity with dealership management software. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training to learn specific processes and tools used in the back office environment.

What are popular job titles related to Car Dealership Back Office jobs in Raleigh, NC?

For Car Dealership Back Office jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Car Dealership Back Office jobs in Raleigh, NC look for?

The top searched job categories for Car Dealership Back Office jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Car Dealership Back Office jobs?

Cities near Raleigh, NC with the most Car Dealership Back Office job openings:

Car Dealership Back Office jobs near you

Dealership Office Manager

Durham, NC • On-site

MOTORSPORTS OF DURHAM LLC
See more jobs at MOTORSPORTS OF DURHAM LLCexternal

$55K - $65K/yr

Full-time

Re-posted 12 days ago

Job description

Job Title: Office Manager    

Reports To: Group Controller     

Location:  Durham, NC        

FLSA Status: Exempt     

Department: Accounting/ Finance

Job Status: Full-time        

Date:  March 2023

About the Company:

Raging Bull Harley Davidson has grown to become one ofthe best-known dealerships in the country by having the very best staff andmaking customer service our number one priority. On any given day, you willhear the bell ringing, music playing and loud applause from our staff welcomingthe newest member into our Harley-DavidsonA family. We are proud of ourmilitary presence, being community focused, and operating as a true familybusiness.

Job Summary:

The Office Manager is responsiblefor providing accounting, cash management, administrative, and payroll supportto the dealership.  The Office Managerworks closely with the General Manager and dealershipas management teams to tackleday-to-day dealership operations and activities.  The Office Manager is proactive, worksindependently with limited supervision, and continually seeks opportunities tomake an impact on the organization's efficiencies. 

Job Responsibilities:

A        Analyzes and organizesoffice operations and procedures

A        Hires, trains, and supervises officepersonnel

  • Assists the HR Department in onboarding new employees

A         Controls all posted documents, includingtime records, vehicledeals, commissions and additions and changes to inventory

A        Prepares daily bank deposit and cash report

A        Maintains an effectivecash management system and accurately forecasts cash needs

A        Controls petty cash amounts for dealership and sales department

A        Provides a timelydaily performance report(DPR) and keepsthe dealer/general manager informed about trends

A        Reconciles select accountsmonthly

A        Approves adjustments to inventory and receivable accountsas appropriate

A        Ensures that all manufacturer accountsincluding warranty claims, rebates, interest, protection, andco-op advertising accounts are current and accurate

A        Prints monthly journals,schedules and generalledger. Closes month by processing accounting month-end

A        Assists in completion of annual review/audit

A        Ensures compliance with all government regulations

A        Prepares payroll on a timelybasis, posts payrolland maintains payroll records

A        Prepares tax reports,tax deposits and tax returnsin a timely, accurate manner

A        Stays abreast of current factoryincentives and codesdeliveries on dealership computersystem accordingly

A        Administers charge-back program

A        Manages the payoff of vehiclefloor plan and works with bankrepresentatives

A        Compiles information and prepares reportsas requested by management and/or dealer principal

A        Attends management meetings as requested

A        All other duties assignedby management

Job Requirements:

 

A        Prior Automotive /Power sports Accounting experience required

A        Bachelor's degree (B.A.) or Associates Degree with minimum of 2years of accounting/ finance experience preferred

A        Payroll preparation andreporting experience required

  • Solid computer skills (Excel, Word, Outlook, PowerPoint)
  • Must have advanced problem solving and analytical skills
  • Prioritizes and completes tasks with a concern for all the details involved; monitors and checks work for accuracy
  • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment

 

Job Competencies:

A        Customer Service - Managesdifficult or emotional customer situations; Responds promptly to customerneeds; Solicits customer feedback to improve service; Responds to requests forservice and assistance; Meets commitments.

A        Dependability - Followsinstructions, responds to management direction; Takes responsibility for ownactions; Keeps commitments; Commits to long hours of work when necessary toreach goals; Completes tasks on time or notifies appropriate person with analternate plan.

A        Initiative - Volunteers readily; Undertakesself-development activities; Seeks increased responsibilities; Takesindependent actions and calculated risks; Looks for and takes advantage ofopportunities; Asks for and offers help when needed.

A        Interpersonal Skills - Focuseson solving conflict, not blaming; Maintains confidentiality; Listens to otherswithout interrupting; Keeps emotions under control; Remains open to others'ideas and tries new things.

A        Motivation - Sets and achieves challenginggoals; Demonstrates persistence and overcomes obstacles; Measures self againststandard of excellence; Takes calculated risks to accomplish goals.

A        Oral Communication - Speaksclearly and persuasively in positive or negative situations; Listens and getsclarification; Responds well to questions; Demonstrates group presentationskills; Participates in meetings.

A        Organizational Support - Followspolicies and procedures; Completes administrative tasks correctly and on time;Supports organization's goals and values; Benefits organization through outsideactivities; Supports affirmative action and respects diversity.

A        Quality - Demonstrates accuracy andthoroughness; Looks for ways to improve and promote quality; Applies feedbackto improve performance; Monitors own work to ensure quality.

Physical Demands:

A        Prolongedperiods of sitting

 

Working Conditions:

A        The noise level in the work environment is usually loud

A        Occasionally exposed to exhaust fumes or other airborne particles

A        Frequently works near moving mechanical parts

 

Employment Type: FULL_TIME

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