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Capital One Fraud Department information

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$63

How much do capital one fraud department jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for capital one fraud department in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What does the Capital One Fraud Department do?

The Capital One Fraud Department is responsible for detecting, preventing, and investigating fraudulent activity on customer accounts. They monitor transactions for suspicious behavior, notify customers of potential fraud, and provide support in resolving unauthorized transactions. The department also educates customers on ways to protect their accounts and works with law enforcement when necessary to address large-scale or criminal fraud. Their goal is to ensure the security of customer accounts and minimize financial losses due to fraud.

What are the key skills and qualifications needed to thrive in the Capital One Fraud Department?

To thrive in the Capital One Fraud Department, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and possibly certifications like Certified Fraud Examiner (CFE) are typically beneficial. Excellent communication, critical thinking, and problem-solving abilities help you effectively identify and resolve suspicious activities. These skills are crucial to protecting customers and the organization from financial losses and maintaining trust in banking services.

What are some common challenges faced by team members in the Capital One Fraud Department and how are they addressed?

Team members in the Capital One Fraud Department often encounter challenges such as staying ahead of rapidly evolving fraud tactics and handling high-stress situations involving urgent customer concerns. To address these challenges, the department provides ongoing training on the latest fraud trends, implements advanced detection tools, and fosters a collaborative environment where team members share insights and best practices. Regular team meetings and cross-functional projects also help staff stay updated and supported, ensuring everyone can effectively protect customers and minimize losses.

How to become a Capital One Fraud Department investigator?

To become a Capital One Fraud Department investigator, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in criminal justice, finance, or related fields. Relevant skills include attention to detail, analytical thinking, and experience with fraud detection tools or software. Prior experience in customer service, banking, or security can also be beneficial, and some positions may require background checks and adherence to industry regulations.
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Capital One Fraud Department jobs near you
Infographic showing various Capital One Fraud Department job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $63,822 per year, or $30.7 per hour.

Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)

Capital One

Richmond, VA

$144K/yr

Full-time

Re-posted 10 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

89th of 174 rated banks

Job description

Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)

Capital One's growing Legal department will allow you to showcase your talents in a fast paced, fun environment. At Capital One, you get to work with bright and intelligent individuals who will help elevate you to a new level. If you enjoy working with a team of high performing top talent, Capital One is the place for you! Our Legal team thrives on collaborating and creates an environment where everyone's voice is heard. This exciting role will allow you to use your depth and breadth of experience to strategize and influence management as well as the business lines you support. In addition, you will have the opportunity to enhance your skills and broaden your knowledge. Come to Capital One to be a part of challenging work while enjoying our exceptional culture and work life balance.


The Counsel/Manager will be a part of the Consumer and Small Business Legal team, and they will be the initial point of contact for assisting compliance and business partners who provide written responses to consumer complaints for our US credit card business. Additionally, this role will provide critical legal advice to the credit card business units that investigate and respond to consumer complaints, billing disputes, and fraud indicators. This person will support the development of reporting and interaction with compliance, legal and the business to identify trends within the company, across the financial industry, as well as both the federal and state regulatory environment, and any other developments that may assist the business in proactively resolving potential sources of future complaints.

The Counsel/Manager will need to possess excellent attention to detail and nuance, with the ability to apply strategic and analytical skills in support of our business teams. Written and oral communication skills also are key, as is the ability to organize and convey thoughts on legal risk with a focus on laws and regulations that impact banks in general and credit cards in particular.

Responsibilities include but are not limited to:

  • Provide legal advice and support on responses to customer complaints and disputes;

  • Work with compliance and business partners to investigate consumer complaints and develop appropriate written response;

  • Identify and coordinate resolution of potential line of business compliance or operational errors;

  • Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation;

  • Provide information on litigation and regulatory trends;

  • Provide information to legal partners about trends and issues identified through complaints;

  • Identifying and assessing legal risks associated with Capital One credit card products and related business operations particularly as they relate to address concerns raised by our customers;

  • "Translating" the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts;

  • Ensuring that support is provided in a timely manner in order to meet regulatory and business requirements; and

  • Actively engaging with colleagues to provide legal support as part of a collaborative and cross-functional team.


Basic Qualifications:

  • Juris Doctor from an accredited law school

  • Active member in good standing of at least one state bar

  • At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel


Preferred Qualifications:

  • 4+ years of experience as an attorney in a law firm, in-house legal department and/or government agency doing work related to the financial service industry

  • Ability to work in a dynamic environment and flexibility to adapt to changing needs

  • Ability and desire to learn new areas of law

  • Ability and willingness to work as a team player

  • Strong communication and interpersonal skills

  • Strong analytical and organizational skills


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $149,800 - $171,000 for Manager, Counsel


McLean, VA: $164,800 - $188,100 for Manager, Counsel


Richmond, VA: $149,800 - $171,000 for Manager, Counsel


Riverwoods, IL: $149,800 - $171,000 for Manager, Counsel








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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